Trusted Agent profile
★★★★★
1,332 reviews across 2 platforms
21 Castle Street, Hertford, SG14 1ER, East Hertfordshire SG14 1ER
William H Brown's East Hertfordshire office at 21 Castle Street is rated 2.3 out of 5 across 1,332 reviews on two platforms, including 111 Google reviews rated 4.7. The 1,221 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the East Hertfordshire office, from every platform, shown as written. First names only.
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
5/5
GoogleI have recently purchased a property through WH Brown , Hertford Branch. I predominantly dealt with Phil , I am very grateful for his patience and professionalism and not putting any pressure on me when the sale encountered some issues ( on my side ) . All my queries were dealt with in timely manner . Also thank you to Kate who assisted with my queries in Phil’s absence. Fantastic team and would use again . Natali
5/5
GoogleJulia was an amazing estate agent. I was a new buyer and needed help through true process. She was very professional and responsive to all my questions. She also helped to push the solicitors to speed up the process as quickly as possible. I would highly recommend anyone looking to buy a property to contact Julia!PositiveResponsiveness, Professionalism
Hi Curtis, thanks for giving our William H Brown Hertford Team a five-star review. If we can help with anything else please give us a call.
5/5
TrustpilotMarc and his team at the Rainham branch…
Marc and his team at the Rainham branch were very diligent in helping us with selling our property @ Broadhurst Walk Rainham.The customer care to carry us along with all the necessary process with our buyer was very good.
5/5
TrustpilotFabio and Andria made the whole process…
Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.
1/5
TrustpilotWilliam H Brown or Sequence, both the same... crap!
This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.
1/5
TrustpilotAn incredibly poor service
Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.
5/5
GoogleVery happy with my experience of using William H Brown for sale of my house. Valuation was spot on and I was kept inform of all the potential buyers and all viewings were booked at my own convenience. House sold very quickly. I would recommend them to anyone wishing to sell or buy their dream house
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Hertford branch provided a 5-star service!
5/5
TrustpilotFantastic turnaround in Lettings
I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .
1/5
TrustpilotPurchasing a property
Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!
5/5
GoogleNikki The Legendary Estate Agent, after dealing with many many different estate agents (2 house sells 2 rentals in the last year) and the stress of just selling our home we had the pleasure of seeing Nikki who was able gave us the opportunity to experience what it be like living at the property as she knew detailed information about the property and local attractions. The whole industry can learn a few things from her. Definitely a huge credit to William H. Brown
5/5
GoogleAn excellent experience from start to finish, Phil was fantastic, guided us through the whole process and took all the stress and pressure off us especially through the last few weeks. Chris was so polite, friendly and helpful, a real asset to the office and would thoroughly recommend using them. Thank you all to the office for such a stress free sale
1/5
TrustpilotUnprofressional and tell lies to get…
Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!
1/5
TrustpilotLet down and disappointed
After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.
5/5
GoogleWe have just sold our flat with WHB Hertford branch. Phil and his crew were Fantastic. They looked after us during the whole process with proficiency and great customer service. Any questions or queries from me were always answered in timely and professional manner. Massive thank you to Phil, Chris, John and Katy. The only issue we had was solicitors which was recommended by Sequence. Ackroyd Legal DO NOT use them, absolutely awful.
5/5
GoogleThank you to the whole team including Rachel, Nick, kate and Jack. Also thank you to Ricky for arranging my mortgage for me
Steve, thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleIf I could give WH Brown Hertford 6 stars, I would! When we first listed, we used multiple agents however none were are good as WH Brown. They updated us weekly on the interest on our property and how the market was behaving and reassured us as we headed into a national lockdown. They provided a steady flow of viewings and managed to get the offer we needed in excellent time despite the pandemic and a national lockdown! Julia was amazing, she kept in touch with us every step of the way and when it comes to handling a complicated chain your definitely want Julia fighting your corner! She went above and beyond her role and her working hours to make the exchange happen, I cannot recommend her enough. 6 stars from us!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was left genuinely impressed by John and his team's patience , responsiveness professionalism and most importantly of all, work ethic with regards to a property that I was buying. I was left impressed all the way from the initial viewing right until the day that I picked up the keys once we completed. Despite my seller's chosen solicitor being quite slow (this wasn't at the recommendation of John or his team), they continued to contact the sellers directly so that they could push this deal through the stamp duty holiday. I'm awfully sorry for chewing your ear off John and Nick and I hope the Percy Pigs went down well!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI have used William h brown for the second time. This time I used them for a purchase and a sale and they were fantastic! I found John very helpful in the process of searching for a house, he found exactly what we were looking for, and was also great with the viewings at our place. Julia was fantastic throughout the whole process of selling our house. She really helped pushed the solicitors on every single day with our case without her doing this I don’t think we would have got there. I also used Ricky the Morgage advisor there and he was absolutely brilliant. We had plenty of hurdles along the way to get out Morgage but with his skills and knowledge he made it happen for us. My overall experience of William H Brown is left with no complaints and would 100% use them again, I wouldn’t go anywhere else. Thanks to everyone there for helping us achieve our dream.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotPlease take my advice and stay well…
Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.
1/5
TrustpilotWhat a strange place
What a strange place. No wonder the properties listed just wouldn't sell. We called to inquire about a property, asking a simple question: "Are the owners open to offers?" This should have been straightforward, but it turned into a frustrating experience that wasted our time. I have literally put us off purchasing a property through them. We are looking to relocate. However, instead of getting a clear answer, I was met with a strange request to register with them, which I did. Then, the lady criticized me for not having my house valuation done yet. Why would I want to do that at this stage when I just want to know if the seller is open to offers?This experience has left us feeling frustrated as potential buyers. The lack of clear communication and unnecessary hurdles make it clear why properties here struggle to sell. We hope the agency can improve their customer service and streamline their processes to avoid wasting time and causing unnecessary stress for future clients.
1/5
TrustpilotPlease Please avoid the sudbury branch…
Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.
5/5
GoogleWH Brown were fantastic. Really helped the process of moving house. The whole team were brilliant however special thanks must go to Matthew who managed the sale and chain expertly. I can’t recommend the WH Brown Hertford branch enough.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely unprofessional and…
Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.
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William H Brown's East Hertfordshire office has 1,332 reviews across two platforms: 111 on Google, 1,221 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown Hertford is rated 2.3 out of 5 across all 1,332 reviews, and 4.7 out of 5 on Google from 111 reviews, checked 9 October 2026.
William H Brown Hertford, 21 Castle Street, Hertford, SG14 1ER, East Hertfordshire SG14 1ER.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.