William H Brown Hertford reviews

★★★★★ 5/5

Google

We’ve had the pleasure of working with Nick from the Hertford branch to sell our house for the third time, and once again, he has delivered an exceptional service. Nick’s wealth of experience, deep local knowledge, and genuine trustworthiness are exactly why we continue to return to him time and time again. From providing an accurate valuation to ensuring a smooth completion in just three months, Nick consistently goes the extra mile for his clients. His professionalism, communication, and dedication make the whole process stress-free and efficient. As always, a true 5-star service something that’s increasingly rare to find in estate agency nowadays. We couldn’t recommend Nick highly enough!

Melissa · 23 October 2025

★★★★★ 5/5

Google

I recently sold my house through William H Brown and had an excellent experience from start to finish. In particular, Nick was absolutely fantastic, he guided us through the entire process, from the initial valuation right through to completion. He was always professional, approachable, and kept us fully updated at every stage, which really put our minds at ease. Selling a home can be stressful, but Nick made the whole process smooth and straightforward. I couldn’t be happier with the service we received and would highly recommend both William H Brown and Nick to anyone looking to sell their property.

Matthew · 23 October 2025

★★★★★ 5/5

Google

Moving house is a very difficult and convoluted process but I found William Brown very understanding and patient. They talked us through each stage and were always available to talk either on the phone or if we popped in to the branch. Really excellent communication, we were never left hanging wondering what was going on and we were never made to feel a nuisance with all our concerns and questions. Ben was absolutely determined to sell our house for us and his efforts on our behalf were very evident. What a dedicated team ! During the final stages Matthew took over, dealing with solicitors and other estate agents, and it was really helpful knowing that he was working behind the scene on our behalf. There is a lot of stress involved in the process but the William Brown team take as much of the stress away as they possibly can! I wouldn't hesitate to recommend them.

Jules · 28 June 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Extremely happy with my experience of using William H Brown for the sale of my house. The journey toward selling my home wasn’t easy, but I got through it with great success because I had the team at WHBrown and especially Rachel by my side. I can’t thank her enough for all the hard work, patience, dedication and diligence along the way, and most of all, for Rachel’s expertise and guidance as I couldn’t have done it without her. Thank you so much again, I appreciate all your hard work and highly recommend WHBrown in Hertford.

Magda · 28 April 2024

★★★★★ 5/5

Google

How refreshing, William H Brown Estate Agents were completely professional and efficient throughout the process of selling my property. I felt confident in their ability to rectify any issues. I would also like thank Matthew the manager who was both knowledgeable and supportive during what could have been a stressful time.

Natalie · 15 June 2025

★★★★★ 5/5

Google

We had a fantastic experience with William H Brown Hertford as first-time buyers! We viewed several properties listed with them and got to know their friendly team, especially Nikki, who always greeted us with a smile throughout the … More

Bella · 26 September 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Thank you to the excellent team at WH Brown in Hertford for helping us find and move into our dream home. From Nick’s initial valuation to the congratulatory phone call on completion day from Matthew, the team have been excellent throughout. Every stage was explained fully and sympathetically and any time we asked a question or for some general advice the team were only too happy to help. Communication was excellent - the email and text alerts for viewings made it very easy to timetable, and towards exchange & completion the team were all aware of our situation and kept us informed with a timely flow of information. Whilst moving home inevitably comes with the odd hiccup when this did occur Matthew reassured us and quickly came up with a solution to get things moving again. I wouldn’t hesitate to recommend the team, thank you all

Tim · 1 December 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Trustpilot

I cannot recommend William H Brown…

I cannot recommend William H Brown highly enough, especially Sophie and Nichola, who have been absolutely fantastic throughout the process of letting my property. Their patience, professionalism, efficiency, and dedication were truly impressive.From the moment my property was valuated and listed by Sophie, both ladies have kept me well-informed, handled everything seamlessly, and found a suitable tenant within just a few days! Their knowledge of the market, proactive communication, patience with my numerous questions, and attention to detail made the entire process stress free.Thank you, Sophie and Nichola, for your hard work and commitment. I look forward to working with you again in the near future!

Olutayo · 13 February 2025

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 5/5

Google

We used Nick at William H Brown to sell our house (with ease) and the experience was fantastic. Would Highly recommend Nick and the team.

Tony · 10 October 2025

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Headingley Branch were fantastic

Headingley Branch were fantastic with my recent move. My first contact was with Reiss who was helpful and proactive form the start which set my mind at ease. If he wasnt able to take my call at any time then the other members of the team, Daisy and Lauren, were always able to help. I felt confident that whoever I spoke to was able to give me the correct information and I was kept informed of the need for any further information required from me. Moving house is very stressful but the team at WHBrown made it really easy. Cannot reccomend them enough.

Eloise · 6 January 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 5/5

Google

Very happy with my experience of using William H Brown for the sale of my house. The valuation from Nick was spot on and I was kept informed during the whole process from potential viewings, honest feedback and weekly Thursday updates from the whole team. Our house sold very quickly and the transaction was smooth. I would recommend them to anyone wishing to sell or buy.

Darren · 28 February 2024

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024