Trusted Agent profile
★★★★★
1,332 reviews across 2 platforms
21 Castle Street, Hertford, SG14 1ER, East Hertfordshire, SG14 1ER
William H Brown's East Hertfordshire office at 21 Castle Street is rated 2.3 out of 5 across 1,332 reviews on two platforms, including 111 Google reviews rated 4.7.
Every review we hold for the East Hertfordshire office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible estate agents
Terrible estate agents, can't wait to take your money and mess you about when it's time to pay you back. Poor communication and lack of effort with sorting out problems. Terrible at returning calls or sorting things out in general. Wouldn't recommend to anyone.
1/5
TrustpilotSeveral emails sent to view a property…
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers.
1/5
TrustpilotThey just care your money
They just care your money. Until the payment they approach kindly but after payment they do not care your problems. I spent hours to explain my problems with the property but they do not care. 5 minus stars if it were possible.
1/5
TrustpilotMissed out on sale due to lack of…
Missed out on sale due to lack of communication. When I did buy a house with another estate agent, williamhbrown wouldn't collect their 'for sale' sign. Cowboys in a high street friendly guise, avoid these clowns.
5/5
TrustpilotGreat service
Great service, especially from Charlotte, who was proactive and efficient throughout our purchase. Thank you.
1/5
TrustpilotWHAT A TERRIBLE SERVICE THE MORTGAGE…
WHAT A TERRIBLE SERVICE THE MORTGAGE ADVISOR IS SO RUDE AND TO THINK WE PAID A HIGH PRICE FOR THIS SERVICE FAR FROM A SERVICE HE NEEDS TO GO ON A CUSTOMER RELATIONS COURSE AND LEARN HOW TO SPEAK TO CUSTOMERS
1/5
TrustpilotThe most awful agents in the world…
The most awful agents in the world ever!why there is no option for 0 rate????
1/5
TrustpilotTerrible communication
Terrible communication; seems like staff don’t know what they are going. Wasted so much of my time and energy. No positive outcome even after chasing so many times.
1/5
TrustpilotWould give a zero if possible
Would give a zero if possible. Tried to get a viewing with a property they never returned our call. When we did get through they said the house had sold. It was massively under valued. Mmm wonder who bought it??
1/5
TrustpilotWilliam H Browns Lettings use Sequence…
William H Browns Lettings use Sequence Homes to ‘manage’ their properties. Landlords and tenants should both read reviews on Sequence before committing to WHB Lettings. WHB 8/10 for my property, Sequence 0/10. Sequence are awful.
1/5
TrustpilotSly and underhanded
Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.
1/5
TrustpilotSEVERELY DISHONEST COMPANY
SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!
5/5
GoogleExcellent and professional service.
Hello, thank you so much for providing our team with a 5-star review, we're extremely grateful!
1/5
TrustpilotBury st Edmunds
Avoid at all costs, communication is terrible, never get back to you, always make some excuse as to why they have not replied to emails, wrongly advise on mortgages, one of the worst I have dealt with!!
5/5
GoogleWilliams H Brown have been excellent from start to finish. I can honestly say we may not of got our house if this fell with a different company. Highly recommended.
1/5
TrustpilotCORROSIVE!
1/5
TrustpilotWe decided we no longer wanted to use…
We decided we no longer wanted to use them as estate agents, was told over the phone we would receive a full refund. Then a week later emailed us to say they had changed their mind and we would get nothing!!Disgusting
5/5
GoogleWilliams H Brown have been excellent from start to finish. I can honestly say we may not of got our house if this fell with a different company. Highly recommended.
5/5
TrustpilotWilliam.h.brown Willerby Office.
All staff at this office were more than helpful when it came to buying my new house. I was kept informed and helped every step of the way by friendly staff.I would recommend this Estate Agents.'Thankyou'. J.P.
1/5
TrustpilotWorst agency ever
Don't do their job at all. Ignore email don't answer. Have problem with leacking wather from bathroom to kitchen for 4 months.
5/5
TrustpilotProfessional and Friendly
I found William H Brown to be extremely helpful and a breeze to use.I made enquires with Stacey Pearson and she was professional & friendly. I would recommend using them again to anyone
5/5
TrustpilotRyan Crawt keep up the good work
Ryan at the Cowgate branch was very helpfuland listened to what we were looking for in a property. Not the usual rush rush situation you find yourself in with estate agents.
1/5
TrustpilotAbsolutely dreadful avoid at all costs
Absolutely dreadful avoid at all costsDreadful company only interested in getting your money used for letting property, hidden extras that they forget to mention. Never return phone calls. Run by inexperienced school kids with no knowledge of the real world
5/5
TrustpilotExcellent service cannot fault them
Excellent service cannot fault themThey sold our property within days and all completed in just under 12 weeksThe communication was second to none in fact we were kept updated by them more than our solicitor and probate executorHighly recommended
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's East Hertfordshire office has 1,332 reviews across two platforms: 111 on Google, 1,221 on Trustpilot (across the whole business).
William H Brown Hertford is rated 2.3 out of 5 across all 1,332 reviews, and 4.7 out of 5 on Google from 111 reviews.
William H Brown Hertford, 21 Castle Street, Hertford, SG14 1ER, East Hertfordshire, SG14 1ER.
