5/5
TrustpilotFabio and Olivia are AMAZING
Fabio and Olivia helped us with our lettings.Wonderful service and very professional
Trusted Agent profile · East Hertfordshire
William H Brown Hertford reviews in East Hertfordshire
★★★★★
1,346 reviews across 3 platforms
21 Castle Street, Hertford, SG14 1ER, East Hertfordshire, SG14 1ER
William H Brown's office in East Hertfordshire, at 21 Castle Street, is rated 2.3 out of 5 across 1,346 reviews on three platforms, including 111 Google reviews rated 4.7.
Reviews
Every review we hold for the East Hertfordshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
1/5
TrustpilotAvoid - Seem to have no intention of clearing owed balance
Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.Avoid
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
1/5
TrustpilotWH Brown - a disgrace of a company!
As a landlord currently stuck in a management agreement with WH Brown, I’ll simply say this - DO NOT USE THIS COMPANY. Every single month there seems to be a little trick here or there to try and rip me or my tenant off. One more attempt and I think i’ll be reporting them to the ombudsman - if I could leave a 0 score, I happily would.
1/5
TrustpilotDisgraceful
Disgraceful. Unprofessional. Incompetent. I made an enquiry relating to a house for sale, hoping for help and information. They lost my details and when I later called the office to enquire if they had carried out my request the person I spoke to was rude, arrogant and generally unhelpful. It also sounded as though a party was going on in the background. Never again!
1/5
TrustpilotBent As A 9 Bob Note
Rude, aggressive and intrusive tactics. Put an offer in for a property, only to never be contacted with regards to whether our offer was accepted or not. Presumably, our offer was never even put forward to the vendors because we did not wish to use William H Brown's mortgage advisors. Pushy and pig ignorant, avoid like the f-ing plague.
1/5
TrustpilotWORTST AGENGY EVER - STAY AWAY FROM THEM!
WORTST AGENGY EVER! STAY AWAY FROM THEM!moved to a new property advertised with phone line.... had to wait two months to get it sorted. fire doors and rubbish bins set up after contacting local authorities. Customer service the worst in absolute.The only thing they know well is to get money off you! 2 months in and still no access to electric meters.STAY AWAY FROM THEM!
1/5
Trustpilot-1star wish we haven't gone with this…
-1star wish we haven't gone with this company they was absolutely crap no one come from the company for any viewings people was sent on their own with no information we had no feedback no updates hardly any viewings would not recommend this company😠 use someone else that actually makes an effort to sell your property and not sit back and do sweet F A
1/5
TrustpilotIf there were less than 1 I would give…
If there were less than 1 I would give it.Put on market with them as wanted a property that they had. Took a week to get a viewing, took £135 for the deluxe package and nothing happened had to chase up photogrspher, etc, they are rude, unprofessional and I asked for a refund. No apology or could be bothered to ask why
5/5
GoogleThanks you so much for your time Rebecca. Really very impressed and surprised with the time you took preparing for the valuation and your detailed knowledge of Folly Island. Extremely helpful and far more informative than I was expecting. Also met John at the other property and also appreciated his knowledge and general approach to the viewing. Very impressed with WH Brown all round!
4/5
GoogleFriendly, professional team.
Agent replied · 25 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUNPROFFESIONAL DONT USE
Booked a week ago to value my House so today 45 minutes before the valuer was due to arrive ,we get a phone call saying he is running late can he come in the Evening,or any time apart from the time booked.One crap company and will never use them again .You dont do that to potential new business so annoyed for screwing up my day .
1/5
TrustpilotNot serious estate agents
I had a property viewing with them today, after waiting for 15min no one showed up. After calling them I found out my appointment has been canceled by the agent. I have not received an email nor a phone call.I would not be conducting business with them anymore, this is not a way to do business.
1/5
Trustpilotterrible agents
I'm trying to buy a property and those greedy Agents wont let me view property because I'm not using they mortgage advisors. I've contacted them about numerous properties but they even wont return emails or calls as they already know I don't want to use their dodgy advisors with elevated fees, disgrace where is free market!!!!!
1/5
TrustpilotUtterly Useless!
After organizing a viewing for two properties without much hassle, the follow up was non-existent. As a student, sorting housing out for the next year can be a stressful time. After liking one of the properties and emailing them to express our interest, no reply was received. Then after emailing them for a second time, still no reply has been received.Utterly useless!
1/5
TrustpilotThey don't remove ads off sold properties off the market
They don't take properties which have been sold off the market so it's misleading and make you lose time! Unprofessional. Additionally, they don't follow requests about the way to contact you. I prefer to be contacted via email or message as I work nights, but they still will be giving you a call...
1/5
TrustpilotAvoid at all costs
The worst estate agent company ever. I dealt with a Jerome in Barking and not only was he rude and aggressive he was completely useless! Didnt tell us of a number of offers and was impossible to get hold of. He lied and was appalling throughout. Would never use again.
1/5
TrustpilotTERRIBLE...the communication is beyond…
TERRIBLE...the communication is beyond embarrassing, property is literally thrown on to the market at a random price and left to sit there as they want their advertising boards around town. It's well known this company is NOT the best locally, they just have more money to push their business. AVOID AVOID AVOID!!!
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