Trusted Agent profile
★★★★★
130 reviews across 2 platforms
9 Parliament Square, Hertford, SG14 1EX, East Hertfordshire SG14 1EX
Thomas Childs & Co's East Hertfordshire office at 9 Parliament Square is rated 4.9 out of 5 across 130 reviews on two platforms, including 125 Google reviews rated 4.9. The 5 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the East Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleI use Thomas Childs for a rental property in Hertford. I have been dealing with Adele after a tenant left and there were lots of things to sort out and organise. Adele has been great to deal with and is professional and always helpful whenever I contact her. In this instance, there were many things to get sorted in a short space of time. Adele organised everything and had it turned around before the new tenant moved in. Very happy with the service provided. Mr Lucas
5/5
GoogleI had a very positive experience with Thomas Childs & Co. I dealt mainly with Emma, and briefly with Harley, during viewings and the referencing process. Emma was extremely responsive throughout, always quick to reply, clear in her communication, and very helpful at each stage. She made the whole process feel smooth and straightforward, which I really appreciated. What I also really appreciate is that the Thomas Childs team continues to be supportive even after everything was completed. Whenever I need a repair or service, they are helpful and responsive, which makes a real difference. I’d also like to mention Talyia, who was consistently professional, approachable, and helpful whenever I interacted with her. Overall, a great experience and I would happily recommend Thomas Childs & Co. to anyone looking for a professional and reliable service.
5/5
GoogleEmma was brilliant with us start to finish! She knew how keen we was on the Property we wanted to rent and made sure we was the first to view. Emma showed us the property and was very professional throughout. We wanted the property on the first viewing so we put a holding deposit down. We delt with Emma and harley throughout our referencing they was both brilliant and kept us in the loop the whole time. We couldn't reccomend enough! We have been in the Property for 3months now and couldn't be anymore happier.
5/5
GoogleThomas and Childs have been absolutely brilliant throughout my entire sale and purchase. Especially Sharon. While having an absolute nightmare of a sale using another party Sharon was constantly on the case, always giving me prompt updates or simply checking in. She has done everything and more to guide me through my purchase. I cannot recommend enough, and if you decide you use Thomas and child’s for either sale or purchase and Sharon is appointed to you, you will be in good hands. She has made something that could have been a nightmare somewhat manageable. And even checked in after completion to make sure me and my partner had settled in well.
5/5
GoogleAdele is an absolute pleasure to work with. Shes been professional, responsive and truly on top of every detail. Five star without a doubt. If you looking for someone you can trust in property management, Adele it is!!
5/5
GoogleThank you to Emma who showed me round the property, she has been very helpful from the get go & helped me let out a property very quickly as we were on time scale! Would highly reccommend :)
5/5
GoogleWe sold our house with Thomas Childs estate agent. They have been fantastic. Sharon and the team supported us through the process and I would definitely recommend them to anyone else who is selling their property.
5/5
GoogleI had the pleasure of dealing with Justin and his team and cannot recommend them enough. We had a tenant lined up and ready to move into our property and at the last minute the tenant withdrew. Justin and his team were able to secure another fully referenced tenant in a very short space of time and were even able to secure a slightly higher rent than was previously agreed. Thank you for all your hard work and for arranging all the required certificates.
5/5
Google⭐⭐⭐⭐⭐ I recently had the pleasure of working with Emma from this letting agency, and I couldn’t be happier with the service I received. Emma went above and beyond to assist me throughout the entire process. Her professionalism, knowledge, and attention to detail were exceptional. She was always available to answer any questions I had and provided invaluable guidance every step of the way. Thanks to Emma’s expertise and dedication, I found the perfect rental property without any hassle. I highly recommend this letting agency, especially with Emma on their team. Outstanding service all around!
5/5
GoogleHighly recommend Thomas Childs for Lettings. I originally spoke with Tom who was friendly and helpful when passing me over to the lettings team to market my property. I dealt with Emma throughout who was absolutely amazing, she worked above and beyond to find me a suitable tenant. I was kept updated with all viewings and feedback throughout the marketing process and once a tenant was found the process of moving them in was smooth. I also had a few dealings with Harley along the way in Emma’s absence who was also amazing. I couldn’t have chosen a better agent to manage my property. Thank you all.
5/5
GoogleAs letting agents, Thomas Childs seem to do a good job. Have had a couple of issues in the past, but they seem to have a more dedicated team again now; Talyia has been particularly helpful.
5/5
GoogleI honestly can not fault Thomas Childs in anyway. From the start I was dealing with Danny King who was massively responsive, always at the end of the phone call for my many of questions. He was honest and genuine and made me feel comfortable. he was easy to talk to and nothing was to much. Even if I HAD 6+ questions in the same day. He understood what I wanted and helped me to achieve that. Even his attention to detail sending me his goodwill making sure everything ran smoothly after I had moved. Unfortunately he was busy on the day of my contract sign so I dealt with Xena who again was nothing but professional and lovely. she took some time with me and ran through everything I needed to know in perfect detail and couldn't have been more polite and pleasant to talk to. She had helped with my transition and was lovely to work with. since my move I have been in regular contact with Justin who again has been equally amazing. if you need to find a place to live and want to find a group of people who care more about making everyone happy to the best of their ability instead of how much money they can take off an individual then honestly Thomas Childs is the absolute please to look. With a selection of amazing homes on the books, to a group of staff who want nothing more then for each client to smile. I was over whelmed with how smoothly and professionally the process was and that is thanks to the Thomas Childs & Co team. So thanks Danny Xena and and Justin.PositiveResponsiveness, Quality, Professionalism, Value
Warren, Thank you for your kind review. we will be sure to let Danny know your thoughts.
5/5
GoogleExcellent service from Tom and Karen on the sale and purchase of our properties. Sold quickly and Tom showed us multiple properties to buy and advised us to look at the house we bought (even though we had discounted it) so he knew better than us what we needed! Kept us informed throughout, Karen was very responsive and chased the chain when needed. The whole process was pretty smooth which is what you don’t expect with house buying/selling! So I’d definitely recommend them. Thank you!!!
Marie, Thank you very much for your very kind review. We wish you all the best in your new family home.
5/5
GoogleSharon at Thomas Childs has been truly fantastic. My partner and I have just purchased a property and we couldn’t have done it without her. Even though she was representing the seller, she has been the biggest support, carrying us through the process and always been willing to help. I can’t recommend Thomas Childs enough, they really represent what an Estate Agent should be, and more! Even post sale, Sharon has gone the extra mile to support us with our Solicitors and for that we are truly grateful! When the time comes, we have no doubt that we will be reaching out to Thomas Childs to sell our property in the future. The biggest thank you to you all!
5/5
GoogleAbsolutely brilliant estate agents. All staff so helpful and polite. Sharon was particularly helpful with our purchase when we had trouble with solicitors dragging their feet. Very grateful for their service.
5/5
GoogleI've been using Thomas Childs to rent a lovely property for the last two years and they have been fantastic! Emma Vulla is an absolute pleasure to liase with and always available to help with any request. If you are looking to buy or rent a place definitely give these guys a call !
5/5
GoogleI had a fantastic experience working with Emma Vullo through Thomas Childs. Emma was incredibly helpful, guiding me through both a rental and a purchase. She was attentive, knowledgeable, and always went the extra mile to ensure that …
5/5
GoogleI've had an excellent experience with Thomas Childs & Co! Emma was friendly, helpful and always quick to respond to any queries. The whole rental process was smooth and stress-free, from viewing to moving in. Highly recommend!
5/5
GoogleI would highly recommend Thomas Childs to anyone looking for an estate agent to take care & manage their rental property. They found us a tenant quickly, referenced and fully managed now. Took care throughout the process to ensure we got the best tenant for our property. Justin was very professional and knowledgeable in his field of expertise, absolute star! Thank you.
Theo, Thank you for your kind review. We are always so grateful for feedback.
5/5
GoogleThomas Childs has been absolutely wonderful especially Emma Vullo. She helped me and listened, when no other estate agent would, and for this I will be forever grateful! …
5/5
GoogleThomas Child & Co has provided excellent service, communication and friendliness for our First Time Renting! Specifically Alex who has been in charge of arranging everything for us, from booking a viewing to providing us with a well detailed video of the apartment, he showed great communication skills and arrived very promptly on time to the viewing. Additionally Emma has been brilliant in arranging things that needed to be fixed in the property as well as providing fast and professional communication by email in a friendly simple manner!
5/5
GoogleThomas Childs provides a very efficient service, and their current team is excellent. Talyia, in particular, has been a massive help. She is extremely prompt and always ensures I’m updated on any pending matters with the tenants. I’m very happy to recommend them based on this level of service
5/5
GoogleThomas Childs were extremely professional, helpful and supportive... from my initial enquiry to signing the contract and moving in. The process was managed seamlessly by Emma and Harley and I would highly recommend them to anyone looking for a property in Hertfordshire. Thank you again!
5/5
GoogleI have worked with Thomas Childs for a few years now and have always had a positive outcome with them. I mainly deal with Harley, Adele and Talyia who are extremely helpful and prompt. Thank you again for all your help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Childs & Co's East Hertfordshire office has 130 reviews across two platforms: 125 on Google, 5 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Thomas Childs & Co is rated 4.9 out of 5 across all 130 reviews, and 4.9 out of 5 on Google from 125 reviews, checked 9 October 2026.
Thomas Childs & Co, 9 Parliament Square, Hertford, SG14 1EX, East Hertfordshire SG14 1EX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
