Trusted Agent profile · East Grinstead
★★★★★
1,987 reviews across 2 platforms
Whitehall Parade, London Road, East Grinstead, RH19 1AP, RH19 1AP
Part of Cubitt and West, see every office.
Cubitt & West's office in East Grinstead, at Whitehall Parade, is rated 4.7 out of 5 across 1,987 reviews on two platforms, including 149 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Cubitt & West East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
Trustpilotwe have had the best experience with…
we have had the best experience with this agent compared to any of the agents we have used before
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been.Best wishes,Cubitt & West.
5/5
GoogleVery helpful and curious. Claire Mansell answered all our questions regarding a particular property. Thank you.
Dear Mark Thank you for leaving a review! It's great to hear how positive your experience with our agent, Claire, has been. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
TrustpilotSuper service so far
I’ve been dealing with Ellie in the Horley branch and Ray from Mortgage Matters (C & W’s recommended mortgage advisor) both have been brilliant so far and really helpful with any queries I’ve had around the home buying process... would thoroughly recommend
Dear MichaelThank you for taking the time to leave a review of our Horley branch. I am delighted to read how helpful Ellie and Ray have been in helping you find a home. I know that they will both appreciate your recommendation. Kind regardsBecky JenningsOperations DirectorCubitt & West
5/5
TrustpilotRented a property with Marcus…
Rented a property with the help of Marcus.F.Was a pleasure to deal with him. He was friendly, down to earth and nothing was a problem.He made our problem of finding a property a great one.Thank you.
Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team and in particular Marcus. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotDefinitely recommend
The most friendliest, professional and helpful staff. Such lovely people to have help guide you and always so willing to answer any questions. Made me feel so comfortable taking the steps as a first time renter and I couldn't be more appreciative.
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotFabulous after sales service
Its been a long journey but we are finally on the move. Think we would have given up if it had not been for the help and care given by Julie in after sales. What a gem kept me sane. Thank you
Good afternoon Sharon,Thank-you for your kind words about our Senior Sales Progressor - Julie; I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotFreya
Freya, at Cubbit & West was fab. She had the answer to any question we had and was clear at every step of the process to rent our beautiful flat.It made the experience stress free and exciting! Thank you Em
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotAngel Harmer was a great help
Angel Harmer dealt with our first Buy To Let purchase. She was friendly, helpful and knowledgeable throughout the viewing and offer process and kept us updated on a daily basis which was really reassuring. 5 Star Service.
Hi David,Thank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotGood experience
I thank Lauren Raycraft for her help and patience, for trying different alternatives and for not letting me down.
5/5
GoogleCubitt and West East grinstead have been amazing especially Mr special k above and beyond thankyou ceiran
Dear Antoinette Many thanks for your great review of the East Grinstead team. They will always go above and beyond to get you to where you want to be. We will be sure to pass on your comments, and especially to Mr Special K! Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
TrustpilotExpirienced staff and great service…
Expirienced staff and great service helped my boyfriend to go through the completion date on timeThank you all for your hard work
Hi Tanja,Thank you leaving a review! It's great to hear how positive your experience with our team has been.Best wishes,Cubitt & West.
5/5
TrustpilotSouthsea Team
Marcus, Amy, Dan and Becky from the Southsea office took time and care over their service which turned what could have been a stressful experience into an easy stress-free process. They really took the time to explain things and keep in regular contact. Can’t recommend enough!
Good morning LauraThank you for taking the time to write this very positive review. It was good to read that your experience with Marcus, Amy, Dan & Becky was a good one. Best regardsNeil PiperOperations Director
5/5
TrustpilotExcellent service from the Cranleigh branch
Kerry-Ann, Ross and Pam at the Cranleigh branch did sterling work selling our home. Thanks
Dear MLLThank you for taking the time to leave a great review about the Cubitt & West team at Cranleigh. We hope you have settled in to you new place and will pass on your comments to the team. Best wishesBecky JenningsSenior Operations Director, Cubitt & West
5/5
GoogleCailean at Cubitt and West was fantastic. Professional, friendly and really helpful, would definitely recommend him
Dear Natalie Thank you for leaving a review! It's great to hear how fantastic Cailean has been throughout your process. We will be sure to pass on your comments to him. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
GoogleThis is the second time I've met Cee-Jay as agent. He is very polite and comprehensive. The viewing we've done are very good quality and he always helps me to get the best one for the best price! Thank you!
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West
5/5
TrustpilotGreat estate agent
We bought our new home via cubbitt and West East Grinstead. They were very helpful, friendly and efficient throughout the sales process! I would definitely recommend them.
Hello Paul,Congratulations on your new home! We're delighted to hear that our East Grinstead team were able to support you through the process of securing your purchase.Many thanks,Wards of Kent
5/5
TrustpilotExcellent service and communication for…
Excellent service and communication for our sale and purchase from Heidi and Charlotte. They were always quick to reply and answer any queries that we had, thank you!
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Julie Bramble and Zoey McGovern at Cubitt & West. They were both very friendly, helpful and kept me updated every step of the way
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular, Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI would like to thank the staff at…
I would like to thank the staff at cubit & west for making the sale of my house stress free. Well done Maddison, Emily and Amelia. No problem in using them again.
Good afternoon Brian,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotGreat service and help.
Great service and help.. thank you Ciaran Street
5/5
TrustpilotMicah
My experience was really good due to micah being extremely helpful throughout the whole process and very responsive when replying to my emails and calls. Thank you
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotCiaran Street, the best agent
Great experience,great agent, many thanks Ciaran Street!
1/5
TrustpilotNot worht the money
The service they give is not up to the price they charge. 1.5% and any extras they can talk you into.Communication via email was patchy and did nothing to advance the sale.Avoid.
Dear JohnThank you for taking the time to leave us your comments and we apologise for the length of time that it has taken to respond to you. Unfortunately, we have been unable to locate you on our records based on the information that you have provided alone. Should you wish to discuss your experience in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.reelations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
5/5
GoogleCirean at cubbitt and west gave us a five star treatment and very professional throughout
Dear Mandy Thank you for leaving a review! It's great to hear how our agents have given the five star treatment throughout your process. Best wishes Becky Jennings, Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Cubitt & West East Grinstead won Trusted Agent in The Trusted Agent 2026 awards.
