Trusted Agent profile · East Grinstead
★★★★★
1,988 reviews across 2 platforms
Whitehall Parade, London Road, East Grinstead, RH19 1AP, RH19 1AP
Part of Cubitt and West, see every office.
Cubitt & West's office in East Grinstead, at Whitehall Parade, is rated 4.7 out of 5 across 1,988 reviews on two platforms, including 149 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
4/5
TrustpilotProblems not made by Cubitt and West…
Problems not made by Cubitt and West were dealt with so kindly and professionally by Daniel and his team at East Grinstead. Many thanks.
Dear KimThank you for your kind comments about Dan and his team in our East Grinstead branch. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
5/5
TrustpilotAn absolute pleasure to deal with
An absolute pleasure to deal with, Dan in the North End office was very helpful and reassuring, the whole process of renting my flat was dealt with very quickly, no messing around and great communication throughout, would highly recommend, thanks very much.
Good Afternoon,Thank you for your kind words about our Arundel branch, and Dan in particular. We're delighted to hear that you'd recommend us to others!Many thanks, Cubitt & West Arundel Estate Agents
5/5
TrustpilotJulie was very helpful during the sale…
Julie was very helpful during the sale process and was proactive with updates. Thanks Julie!
Good afternoon Dinesh,Thank-you for your kind words about our Sales Progressor, Julie! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
1/5
TrustpilotShocking management and horrendous tenants
Shocking management of our house that was left in pristine order for the tennants that were supposedly vetted from April 2022 to January 2024. stipulations in our lease were ignored ranging from unauthorsed painting to sneaking in animals and carpets burnt with an iron. Broken pedistals, damaged floors,holes in roof and filthy state left in with mould along with an unkept garden and a damaged climbing frame, broken suitcases left in our shed. Every time i complained or brought things to their attention C&W would just reply with how they couldnt really do much to ensure the tenants upheld the agreements in the lease. They take days to reply to emails and requests to get things fixed and promise so much that they just dont deliver. Considering we have bought and sold through them since 2008 id expect some form of loyalty from them and measures taken to right the situation! They show zero regard for the personal attachment we had to our family home and we entrusted it to them based on the sales pitch they gave. Wont be letting with them again thats for sure.
5/5
TrustpilotThe Fantastic Southsea Sales Team
The team at the Southsea branch were fantastic throughout the sale of my property. We built up a great working relationship during the time, from Maddison Oksuz's enthusiastic and pragmatic approach to getting the property listed and arranging viewings, right through to the ever-helpful Julie Bramble as my Sales Progressor once the sale had been agreed. I would absolutely recommend talking with them if you are considering selling in the area.
Good afternoon,Thank-you for your kind words about Maddie & Julie from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotA brilliant team at Cubitt and West Southsea.
I've been very impressed with the team at Cubitt and West. Finding a property has been quite fraught with everything moving so fast but Maddison, Emily and Amelia in the Southsea office have been really understanding, helpful, friendly and supportive. Now the sale is going through Julie works as a point of contact between buyer/vendor and conveyancing which is so helpful - she's been great at making things run smoothly.
Good afternoon Kate,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Julie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotExcellent Service
I have rented a property through this company and have been delighted to receive such excellent customer service from Becky throughout the entire process. She has gone above and beyond to make my moving process as smooth as possible and I cannot be more thankful. On my key collection day, I had the privilege to meet Marcus who was also absolutely amazing. I am delighted to say I would 100% recommend Cubitt and West!!!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotGreat team.
Great team.Viewings were carried out proactively and helpful to potential purchases.Sales team dealt with the transaction to exchange in an efficient manner.Worth paying that bit extra for service received.
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotI wanted to thank Claire Mansell for…
I wanted to thank Claire Mansell for her help and advice relating to a query on how a garage and outbuilding affect the valuation of a property
Dear NeilThank you for taking the time to leave a review of Claire from our East Grinstead office. Its great to read how she was able to advise you on your query. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotWhat a fantastic team!
I just want to say what an absolute pleasure it has been using Cubitt and West again.When we decided to sell, we went straight to Richard because he had been so lovely with our previous sale, and we were not disappointed.He demonstrated his thourough knowledge of his clients by suggesting a buyer straight away that he knew was looking for a similar property. Everyone we know have been astonished at how quickly we were able to sell.He has always been so friendly and approachable throughout the selling process as have all the Staff at Cubitt and West. Everyone that I've had the pleasure to deal with has been very lovely and very efficient.We will definitely be recommending them to everyone we know.
1/5
TrustpilotBuyers beware
Buyers beware . 19 Cardinals Drive Nytimber pagham. Property has serious defects to the roof and extension. Cubitt and West openly admitted to putting back on the market and hoped that buyers would not want a survey .
We are sorry that your survey highlighted some issues. The seller commissioned a roof report and the work required was found to be minor therefore they would not agree to the reduction you requested and you felt unable to continue with the purchase. An update to our Essential Property Information Form ensures that potential buyers are aware that a survey has flagged some concerns and that they will need to obtain their own survey.Cubitt & West
5/5
TrustpilotSamara and Southsea Team
Samara and the rest of the team at the Southsea branch have been amazing. They are so friendly and welcoming. Throughout the process so far, Samara has accommodated our needs and views and has gone above and beyond to support us. Communication has been great and any questions answered quickly. We're looking forward to continuing our journey with Samara and the Southsea Team!
Good morning Amy,Thank-you for your kind words about Samara & the team from our Cubitt & West Southsea office. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotCiaran Street at Cubitt & West has been…
Ciaran Street at Cubitt & West has been absolutely amazing and gone above and beyond to get my property sorted for a new tenant, I can't thank him enough. After moving from another agent who was pretty lacklustre this has been a breath of fresh air. thank you Ciaran 😊
5/5
TrustpilotHelpful and supportive
Whilst the purchase of the property I was buying took a long time, Cubitt and West were helpful and supportive every step of the way. Huge shout out to Julie Bramble who regularly emailed with support and updates where others involved in the purchase perhaps weren't.
5/5
TrustpilotCubitt and West Southsea - Julie Bramble
We have finally achieved completion after 6 months of having our offer accepted. We were first-time buyers and our mortgage offer was due to expire on the date of completion. Julie Bramble has kept us updated and shown the utmost professionalism while dealing with our case. We truly believe that without Julie we wouldn't have our dream house. Thank you!
Good morning,Thank-you for your kind words about Julie our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotJulie and the team were all brilliant
Julie and the team were all brilliant. Very quick to respond to any queries or arrange viewings. Would highly recommend!
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotGreat stress free service
We are currently selling our property through the Southsea branch. We can not fault the service we have received from Maddison and Claire. They have gone out of their way to work with us - not an easy task with the complexities of having an animal family and an elderly Mother! They have listened to us throughout the process and have really made what could have been an extremely stressful time, painless and hassle free.
Good afternoon Emma,Thank-you for your kind words about the Southsea office and in particular Maddison & Claire. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotMo and Julie have been superb in…
Mo and Julie have been superb in getting my sale over the line in a long and laborious process. Only the persistence of Julie in particular resulted in a successful sale. I thoroughly recommend her and the whole staff at Cubitt & West North End. Thank you so much.
Hi Tony,Thank you for leaving a review! It's great to hear how positive your experience with our agents, Mo and Julie, has been and how they've persisted throughout what's been a laborious process to successfully complete your sale.Best wishes,Cubitt & West.
4/5
TrustpilotSale of Estate Property
Thankfully the sale of the property was very straightforward, and few queries arose, but when they did Julie Bramble was quick off the mark to resolve them
Good afternoon Will,Thank-you for your kind words about tJulie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil Piper Operations Director
5/5
TrustpilotExcellent service from all the team
I would like to express my appreciation for the excellent service I have received from Maddison, Robin, Emma and Nicola. The team are supportive and efficient and kept me up to date throughout the process of selling and buying a property. My property was sold in a matter of days and, a few weeks' later, Cubitt and West found my perfect property. Thank you very much.
Good morning Gill,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddie, Robin, Emma & Nicola- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI had a great experience with Cubitt&…
I had a great experience with Cubitt& west from the beginning to the end. Marcus and Olivia dealt with me and were both so kind and helpful. Highly recommend for a quick and easy move.
Morning Lousha,Thank you for your great review! We're delighted to hear that Marcus and Olivia were able to assist you so kindly and helpfully throughout your move. Your recommendation means a lot to us, and we're thrilled to have made your move quick and easy. Best wishes, Cubitt & West
5/5
TrustpilotI don’t know how we would have got…
I don’t know how we would have got through the sale of our house without Julie bramble. Julie you have been truly amazing, you have kept everything moving throughout the process and been more than helpful. Always acting on things in a timely manner and responding to emails and phone calls so quickly. Thank you so much we would not hesitate to use you again!
Good afternoon Sally,Thank-you for your kind words about our Senior Sales Progressor, Julie Bramble. I will be sure to pass your kind comments along. Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotWe are very pleased with the Cubitt &…
We are very pleased with the Cubitt & West services. We would like to thank Daniel and Justin for their professional and efficient service.They always kept us updated throughout the process. Many thanks
Hello, Thank you for taking the time to leave a review. Many thanks,Cubitt & West
5/5
TrustpilotCubbitt & West have recently let my…
Cubbitt & West have recently let my Flat and separately manage a retail property for me in Hampshire. Marcus Farrow and Amy Flinders have given me excellent market advice, secured a letting of my flat property and quickly responding to queries. They have both taken personal responsibility for ensuring the letting completed without delay and on the best possible terms. As a chartered surveyor, I find their approach very reassuring and I will certainly use them again.Ed Mileham BSc (Hons) MRICS
Good morning EdThank you for taking the time to complete this 5* Review regarding your dealings with the Portsmouth Lettings team, especially Marcus and Amy. I was pleased to read you felt they gave you 'excellent market advise' and were 'quick to respond to queries' and this has left you with a positive view.Best regardsNeil PiperOperations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Cubitt & West East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Yes. Cubitt & West East Grinstead won Trusted Agent in The Trusted Agent 2026 awards.
