Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotFrom start to finish the experience was…
From start to finish the experience was very up and down.At first they were very helpful but there were a few things we were not happy with. Some individual staff members were very pushy and made us feel uncomfortable. Viewings would be booked in for us for houses that we made it very clear we did not want to view.We were also very disgusted and upset in the fact a letter was sent out to many houses in our neighbourhood without our knowledge or consent. This letter included our Christian names along with our budget and the area we wanted to live. We felt this really invaded our privacy with information that should never be released especially without our consent. If it wasn’t for family friend that received this letter we would not have even known it had been sent out.On the other hand our sales progressor was very helpful and went above and beyond to help us. He always kept us updated and and we really trusted his opinion and judgement.
Matt · 15 March 2021
Agent replied · 23 October 2024
Dear Matt Thank you for leaving your review and we are disappointed that you have concerns regarding some aspects of the service that you received.We appreciate that the process can be stressful and we try to make it as smooth and pleasant an experience as possible. We are sorry if our mailing correspondence caused any upset and can assure you that this was never our intention. If a buyer is looking for a property and we do not have anything that matches their preference for sale, we will commonly write to homeowners in the local area in the hope of encouraging contact from potential sellers who are considering marketing their property. Whilst we do this with the aim of helping our buyers, the branch should only ever distribute this information with the buyers express permission and please be assured that this has been reiterated to the them. We are pleased to note that you found your Sales Progressor to be helpful and knowledgeable and thank you for your kind feedback in this respect. Should you wish to discuss your comments in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
★★★★★ 1/5
TrustpilotI sold my house with Cubitt and West and was let down
I sold my house with Cubitt and West but was selling with another agent and by doing so I had to pay the other agent £1000, Cubitt and West said that would pay the £1000 if I sold which they failed to do just because I did not have the correct paperwork from the other agent which they would not give to me because I changed agent.Would not use Cubitt and West again can’t be trusted to keep their word.
Julian · 14 March 2021
Agent replied · 23 October 2024
Dear JulianThank you for your feedback and we are sorry that you feel this way. We understand that the branch has been in regular contact with you regarding this matter as they wish to assist you as best they can however the delay in this regard has been due to us awaiting a copy of your paid receipt from the other agent before payment can be made to you. We hope that this will be finalised to your satisfaction however please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk should you require further assistance. Kind regardsCubitt & West
★★★★★ 4/5
TrustpilotJulie Bramble was a lifeline through a…
Julie Bramble was a lifeline through a difficult exchange process. Her communication and support made the situation easier to work through. Excellent work ethic and commitment to customer care
Amanda · 13 October 2021
Agent replied · 23 October 2024
Hi David,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
TrustpilotDon't use cubbit & west
Never sell your property with southwater branch cubbit west. I had a good relationship with them up until now I don't normally write reviews but I thought I should let others know the true story about them. They are a waist of time. We have been with c and w for over 100days and never got an offer Since they haven't been able to sale our property we decided to go with another agent. My husband tried calling several times to speak with a branch manager called Leanne regarding terminating the contract. Every time we call we get a lying answer, she will call back. Its been 3days she hasn't called yet. Very unprofessional never expected such type of service.
Swati · 10 March 2021
Agent replied · 23 October 2024
Dear SwatiThank you for leaving your review and we are disappointed that despite arranging multiple viewings of your property, no offers were forthcoming. We obtained detailed feedback from many viewers and provided their comments to you, which were varied in nature. Whilst we are sorry that you have made the decision to withdraw your property, we can confirm that we have actioned your request and confirmed the relevant details to you in writing. We regret if you have experienced difficulties in speaking with our staff and can assure yo that all feedback received is appreciated.We would like to wish you the very best with the future marketing of your property and thank you again for your comments. Kind RegardsCubitt & West
★★★★★ 5/5
TrustpilotFirst time buyer
I am a first time buyer so wasn’t to sure where to start but with Yasmin's help I am now speaking with a mortgage broker, solicitors and viewing property’s next week. She has made this process as stress free as possible so far.
Jimshaman · 12 August 2024
Agent replied · 23 October 2024
Good Afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time. Best of luck with your property viewings.All the best,Cubitt & West
★★★★★ 2/5
TrustpilotRelentless & Pushy
Talk about hard sell. I viewed one property with them (which wasn’t suitable) and they haven’t left me alone since. Constantly texting, phoning and emailing different places - which I am already aware of as I’m sure anybody who is house hunting is. I explained I would contact them if I wanted their assistance but in the end I had to block them. It genuinely put me off even considering one of their listings.I understand they are taught to sell but back off if someone isn’t responding.
Londoner · 26 February 2021
Agent replied · 23 October 2024
Dear LondonerThank you for leaving your review. When you register your interest with us, we will do our very best to assist you with your property search by providing you with details of properties that meet your search criteria, until we are advised that you longer require our assistance.We regret if any requests to cease communication were not actioned and to enable us to ensure that your request has been facilitated, we would kindly ask that you provide some further details by contacting our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you.Kind regardsCubitt &West
★★★★★ 5/5
TrustpilotA huge thanks to Hannah and all the…
A huge thanks to Hannah and all the team at wallington , so helpful throughout the whole process , nothing was too much trouble for them , I would highly recommend them
David · 22 February 2021
Agent replied · 23 October 2024
Dear DavidThank you very much for taking the time to write a review about your experience with our Wallington branch.I was really pleased to hear how helpful Hannah has been throughout the process of your sale/purchase. Hannah prides herself on delivering the best possible service to all of her customers.I wish you all the best in your new home and will sure pass your comments on to my team in Wallington. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotFirst home made easy
Myself and my partner were struggling to find our first home together. Abbie Tallack from cubit and west was the agent who helped us find our first home and made it absolutely stress free. I would absolutely recommend her service and the cubit and west company to anybody looking to move. I am so thankful for her friendly personality and never feeling afraid to give her a call when I needed too. She is a credit to the company and I personally thank her for all of her help.
Courtney · 20 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotPAUL and KURWAHN
Excellent service start to end from these 2 guys. They got my property rented within days. As a landlord who doesn’t live locally they made my life so much easier by assisting in getting jobs done that were proving difficult for me to do from a distance. One fine example was providing a floor plan with measurements for me to get the carpets replaced. They went the extra mile in doing what needed to be done to get the new tenant in promptly. THANK YOU!
Melanie · 16 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotService from Dan was second to none
Service from Dan was second to none, very informative, prompt and handled every issue we had perfectly. 100% would recommend.
Richard · 28 November 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotGreat Estate agents and Special mention to Julie!
Its been great buying from this company, I wish I had listed my house with them rather than Mann & Co. A special mention must go to Julie Bramble. She has been fantastic throughout the whole process and has made life a little less stressful. She's a real credit to the Cubitt and West team. Thank you, Lee and Sam
Lee · 8 August 2023
Agent replied · 23 October 2024
Hi Lee,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been, and particularly how fantastic Julie has been at making things less stressful for you.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleWe have just let our flat in East Grinstead, a process that took just over 2 weeks from start to finish. An outstanding service facilitated by Ciaran Street and Aden Radojevic who were instrumental in making this happen. An all round positive experience and I'd recommend Cubitt's, Ciaran and Aden to anyone looking to rent their property.
Mike · 24 October 2023
Agent replied · 23 October 2024
Dear Mike
Thank you for leaving a review! It's great to hear how outstanding the service you've received from our agents, Ciaran and Aden, has been and how quickly they've been able to complete the process of letting your flat.
Best wishes,
Cubitt & West.
★★★★★ 5/5
TrustpilotI bought an apartment through Cubitt…
I bought an apartment through Cubitt and West and within a few weeks I wish I’d sold through them too. The guys here were great, David really gave such a personal service, he knew who I was every time I called and helped out loads! Any issues I had I came to them rather than my own agents.Julie looked after the sales process and kept me so up to date with any changes quicker than my own agents! If I ever buy or sell a property I’d only ever go to them here. Couldn’t ask for more! Thank you.
Tom · 31 January 2021
Agent replied · 23 October 2024
Good afternoon Tom,Thank-you for your kind words about Julie & David from the Waterlooville team of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
Trustpilotgreat company if you want to lose value…
great company if you want to lose value on your property & lose your buyer; who cannot sell when the going gets "really" tough! (i.e. - slow down in economy/market) - in a good market even a monkey can sell anything! They are NOT able to prove their mettle in genuine tough times with incompetent progression staff.
George · 23 October 2023
Agent replied · 23 October 2024
Dear George,Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Unfortunately, we are unable to locate you in our system with the details provided. However, we are keen to discuss your experience and would appreciate if you could reach out to our customer support team on: 01702 540802 or at customer.support@arunestates.co.ukKind regards,Cubitt & West.
★★★★★ 5/5
TrustpilotCubitt & West, Woodingdean, Great Service
Steve and Sarah at Cubitt & West, Woodingdean branch have been absolutely fantastic they have provided excellent support to us throughout the lengthy process of selling our house. Their service has been very efficient and professional. We would also like to say a special "thank you" to our coordinator Gary Wheeler for all his hard work, efficiency and keeping us updated very regularly throughout the progression of our sale which has been invaluable. We would highly recommend selling a property through them. Mr & Mrs Millyard
Marlene · 15 January 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotHorrible lettings management
We've had a poor experience of the rental management by Cubitt and West. If we ever need anything, from trying to renew our tenancy to getting a replacement integrated fire alarm, it takes us weeks or months to receive a response. Emails go unanswered, phone calls are unreturned, and reports via the tenant hub are ignored (if the tenant hub is even working to be able to report an issue).In short, we wouldn't recommend renting a property where Cubitt and West manage the letting - nor choosing them as your lettings agent! Avoid.
Victoria · 8 January 2021
Agent replied · 23 October 2024
Dear VictoriaThank you for your review and we are disappointed if you feel that the maintenance issues raised have not been addressed promptly. The Property Management of our rental properties is dealt with centrally rather than by the branch. Our Customer & Property Care (CPC) Department make every effort to address issues as they are reported and we appreciate that maintaining regular and effective communication is vital.Regrettably we have been unable to locate your record from your first name alone. To enable us to locate you, we would kindly ask you to provide further details to our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk so that we can investigate further.Kind RegardsCubitt & West
★★★★★ 5/5
TrustpilotEverything went very well
Everything went very well and there were no hiccups. Communications were good. Julie Bramble and Zoey McGovern looked after the transaction and were friendly and efficient.
Mr · 18 February 2022
Agent replied · 23 October 2024
Good afternoon Mr Marshall,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 2/5
TrustpilotHad a terrible experience with Zoe
Had a terrible experience with Zoe. Very rude on the phone. Accused me on wanting her to but a number down on paper which was so far from the truth its ridiculous. Wont be contacting them again because of this.
Consumer · 18 September 2024
Agent replied · 23 October 2024
Thank you for your review. Unfortunately, we have been unable to identify you without a name and you have not responded to our request for further information through Trustpilot. We would be grateful if you could contact customer.support@arunestates.co.uk providing your full name so that we can assist you further.Thank you. Cubitt & West
★★★★★ 1/5
TrustpilotTerrible experience
I entrusted the potential sale of my lease hold flat to them, and wished i had not. Their sales adviser came round and gave me the usual sales pitch, and explained how they were the experts, with proper advertising and marketing. She took what was she thought, to be the relevant pictures and video on her own camera, saying it would be better than the other service which is provided at a cost. The other service would also take some weeks. I signed up and asked for a prompt advert. The flyer was mailed to me. When i noticed important information was missing, immediately I tried to contact the sales adviser, to inform her. She was unavailable. Asked for her to contact me. No reply. Too late, the property was already onto the internet. They failed to display all of the relevant rooms, and mention recent upgrade changes I had made to the property. Too late now the property is online not looking it's best. Particularly against other more professionally advertised company marketing.I later discovered, she/they did not take my contact number correctly, so they could not make contact with me by phone'. I would conclude, they are an amateurish, greedy- the most expensive, and unprofessional outfit. No, the property did not sell, or attract any offers, or viewings.
Ian · 22 December 2020
Agent replied · 23 October 2024
Dear IanThank you for taking the time to leave your review. We are disappointed that the service you received on this occasion was not as you would expect and appreciate your feedback.We are sorry that the contact information we had for you was incorrect and for any unintentional frustration that this may have caused you. We would like to assure you that we take the professionalism of our marketing very seriously and we are sorry if it did not meet your expectations. Should you wish to discuss your experience in more detail, we would encourage you to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. We wish you well with the future sale of your property.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotWhat a wonderful service from start to…
What a wonderful service from start to finish, everything was easy and smooth, communication was perfect, I would defiantly recommend. Maddison and Julie who I dealt with the most were amazing lovely and very helpful. I would defiantly use them again
Annabel · 31 August 2024
Agent replied · 23 October 2024
Hi Annabel,We're delighted to hear that Maddison and Julie provided such a helpful service. Your recommendation means a lot to us, thanks for taking the time to leave us a review.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotHome purchase made easy
We purchased our dream home through Cubitt and West and were, unfortunately, part of a long chain, taking several months to complete. Julie ensured that we were kept informed of every step along the way making it easy to liaise with solicitors and other key players involved in the process. It really did go without a hitch and we are now all smiles, as we walk around our lovely new home!
Paul · 4 July 2022
Agent replied · 23 October 2024
Good morning Paul,Thank-you for your kind words about the team at Cubitt & West and in particular, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 1/5
TrustpilotFREEZING COLD NEGLECTED TENANTS
TENANTS - DO NOT USE CUBITT & WEST!! We have been living in a house in Hove which we pay £3,000 a month for. It is a beautiful house, but one main problem . . . . the boiler is insufficient - in fact IMMEDIATELY DANGEROUS as condemned by an engineer who then shut off our gas supply, leaving us with no heating or hot water! This is not too big a problem normally, but this has been going on for a year now on a regular basis. When you try and get Cubitt & West on the phone, it is like talking to a brick wall - no one really cares and certainly only do the bare minimum with no urgency! I would rather live in a shed with heating. Are all estate agents this bad????
Kevin · 1 December 2020
Agent replied · 23 October 2024
Dear KevinThank you for taking the time to leave us your review and we are disappointed to learn that you feel the issue regarding the boiler has not been adequately addressed.Please be assured that we do take such matters seriously and we understand that our Customer & Property Care (CPC) department have been in contact with you regularly in recent days and we are pleased to learn that the boiler has now been fixed.Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotMy first pair and I’m beyond impressed.
I’m new to wearing glasses and chose Cubitts for my first pair. The quality of the product, customer service and website functionality, in my personal opinion were all 10/10. Once I’d placed the order, Cubitts customer service (Neeti) checked in that everything went to plan and offered progress updates and answered any questions I may have through email - a real person helping me through - especially important when physical shopping has been made so difficult. Other companies should take a note out of their book.
Adam · 28 November 2020
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWe experienced a high level of…
We experienced a high level of dedication and experience in our property sale and purchase with Cubitt and West. Rebecca in Sales understood fully the property we were searching for and found us a property we would never have considered without her knowledge and experience. Rebecca stayed committed to us through the entire journey to completion. The branch manager supported us from day 1. We felt listened to and given priority to throughout the emotional upheaval of Lockdown, being continually available to us, communicating with us out of hours, and giving over and above commitment to our sale. We were also fortunate to have been in the very capable hands of veronnica in the Sales Progression team, who again, we always felt had our best interests at heart at all times advocated on our behalf. We have been through a massive emotional rollercoaster with selling two houses and purchasing another in 2019/20 through Covid but Cubitt and West have got us our dream house and we wouldn't hesitate to recommend their services in the future. X
Sally · 15 November 2020
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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