Cubitt & West East Grinstead reviews

★★★★★ 5/5

Google

We bought a property marketed by Cubitt & West. Claire Mansell worked really hard to find us a property that suited our needs, nothing was too much trouble and she was able to find us the perfect home. I would recommend all the team at the branch, they are all friendly and helpful.

Kim · 26 April 2024

★★★★★ 5/5

Trustpilot

Great experience!

Sam was friendly and helpful, especially as things were complicated by going into a second lockdown. He kept us in the loop throughout the process. Everything went smoothly and we’re really pleased with our new place :)

Yvette · 5 December 2020

★★★★★ 5/5

Trustpilot

We chose Cubitt & West because they…came highly recommended

We chose Cubitt & West because they marketed and sold our son’s property at full asking price in double quick time. We have not been disappointed. The agents have been highly professional and helpful and have done a fabulous job in managing viewings and offers and we have a firm buyer within a week of the marketing going live. We haven’t yet found our new home, but C&W have put us in a great position to move swiftly when we find the one..

B · 1 December 2021

★★★★★ 5/5

Trustpilot

Becky couldn't do enough for us

Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!

Kelly · 18 June 2023

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, kind people. Beth was a great help throughout the whole process.

Consumer · 28 October 2023

★★★★★ 5/5

Google

Highly recommend Claire and her team at Cubitt & West, East Grinstead. Always very responsive and happy to help! Made the whole process very straightforward.

Joanne · 24 October 2022

★★★★★ 5/5

Trustpilot

Micha was always very polite and very…

Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.

Raymond · 14 June 2023

★★★★★ 1/5

Trustpilot

Describing the service of the firm as abysmal is being too kind

The agents did not listen to anything we told them and did not take the time to understand our situation. - The agent responsible for selling our place were changed with such frequency that we had more viewings from the estate agents to see the property than actual viewings from potential buyers. - Initially we were advised to list our property at an excessive amount. We felt the price was too high and raised the concern. We were assured that Cubitt & West knows what they are doing. We had no viewings of the property during this period.- We requested the price drop to a fair price but we were advised to use an even lower amount, we raised concerns and stated the price would give us no room for negotiations but we were assured that they sell properties at close to listed price and received in writing that they will be: "...Selling at full asking price and once we have an offer on the property it will be up to me to ensure I negotiate them up to a price that works for you". This was not even close to being achieved.- Whether the lockdown was in effect or not, the agents did not want to show the property to potential buyers and expected us to, even though we have no sales experience. If we had wanted to show buyers around, we would have chose to sell privately. When we attended viewings to purchase our property the seller's agent (other estate agents) were present every time.- The agents did nothing to get our property sold, approx 97% of the activity came from rightmove.- The agents will straight up lie. Our agents claimed they did the work to find our buyer by speaking to him and that he would not have known about the property if they did not direct him to us. We know the buyer discovered our property by chance when he came to view another property in our building (listed with another agent) and saw our property's for sale sign.- When our property was sold, we had an issue with the surveyor that was sent. He compared our Freehold property with massive communal gardens and space around it to Leasehold properties with little to no space around it. We asked the agent to contact the surveyor and get an explanation. The agent said it wouldn't help to raise the concerns with the surveyor but that they would contact them. Our requests were ignored and no response was received.- The agent wasted our time for 4 months and then put us in a position of having to accept a bad deal or restart the process with another agent.- Be warned not to fall for the recommendation of using their in-house mortgage advisor or conveyancers:- The in-house conveyancers are not necessarily cheaper, we found them to be more expensive than our personal conveyancers and they take about double the time to get anything done. The communication is poor. These conveyancers seem to sit back and relax as they are assured of their jobs.- The internal mortgage advisor could only get me the same deal as my bank and they charge you an additional £500 approx. The workload on you associated with this mortgage advisor is about an extra day or two worth of work in collecting paperwork and calls compared to using your bank.- Based on my experience using Cubit and West, I had less stress, less time wasted and less cost when I sold and bought a property privately.- This Company does not deserve their commission as they do very little to nothing to help you get your property sold.- When I told the branch manager that I was upset about the service, she showed no interest and made no attempt to rectify the issues raised. She stated she does not know where this complaint is coming from even though throughout the process we sent numerous e-mails and phone calls raising our concerns.EDIT: Cubitt & West basically denied any wrong doing in their response to my complaint. It was also revealed to us that when we originally purchased the property from them two years prior they did not hand over all the keys to us. When we moved agents they informed us they still had keys to our property, which we never gave to them in the first place.

Jay · 17 November 2021

★★★★★ 5/5

Trustpilot

Becky Darby was excellent throughout…

Becky Darby was excellent throughout the whole process. Always quick to be in contact, offer answers to any queries we had and made the process smooth and easy. Would definitely recommend.

Riordan · 13 January 2022

★★★★★ 5/5

Trustpilot

Julie Bramble was a great help

Julie Bramble was a really great help in selling my dads house, I know nothing about selling houses and she was there every step of the way for me, great service thanks!

Hayley · 23 October 2021

★★★★★ 5/5

Trustpilot

Cubitt & West Cranleigh

Kerry-Ann and her team were efficient and helpful. Never felt anything was too much trouble and when I had issues with the solicitors dealing with the sale they bent over backwards to assist.

Kate · 11 August 2021

★★★★★ 5/5

Trustpilot

Cailean Burns from East Grinstead…

Cailean Burns from East Grinstead brunch is so amazing , he is really helpful , keeping me informed all the time to what’s available on the market and have always time for me, Thank you so much Cailean , I think we have found the property for me :) I really really appetite your help , Kind Regards,Evelina

Evelina · 18 August 2022

★★★★★ 5/5

Trustpilot

I just sold my flat via the Fiveways…

I just sold my flat via the Fiveways branch of Cubitt and West and I have been impressed with how smoothly everything went. Jessica Robb won me over with what I felt to be a realistic valuation and an impressive marketing strategy, but it quickly became clear the whole office works as a team to ensure that from valuation to completion everything runs efficiently. Thanks to their friendly professionalism and great communication, I always felt confident I was in good hands.

Emma · 1 October 2021

★★★★★ 4/5

Trustpilot

Home at last

My experience buying my first home was very drawn out due to the chain on the vendors side,due to this any correspondence from the conveyancer was very sporadic,obviously because of the pandemic and people trying to take advantage of the stamp duty holiday this really put a lot strain on the industry,from my side dealing with Cubitt and West though was very positive,everyone i dealt with or spoke to we’re very polite and accommodating,Karen the sales progressor was very nice and kept me informed as best as she could during the whole procedure,I finally met this lady and had a little chat about it all on the day I received my keys,the cloud definitely had a silver lining.

Paul · 27 September 2021

★★★★★ 5/5

Trustpilot

A huge thank you to the Southsea branch…

A huge thank you to the Southsea branch for all their help with the sale of my flat. Maddison and her team were professional, helpful and took all the pain out of an emotional conveyance

Sara · 18 February 2021

★★★★★ 5/5

Trustpilot

We would highly recommend Cubitt and…

We would highly recommend Cubitt and West’s Pulborough branch. From the very beginning Martin, the branch manager, and Kirsty, the sales manager, were both professional, knowledgeable, responsive and enthusiastic about selling our house. They were very proactive in marketing our property and always gave us feedback after a viewing. When our first chain collapsed they were positive and straight back on it and we had another offer within three days! When we got to the stage where exchange was imminent Martin liaised with all parties in the chain to ensure we did actually exchange which we did this week! We are so grateful to both Kirsty and Martin for all they did for us. Anyone who wants to sell a house in the local area should definitely use them!

Jackie · 25 September 2021

★★★★★ 4/5

Trustpilot

fantastic service

fantastic service, really friendly, and really personable. Provided updates all the way through, thank you to Lauren for helping us through to getting our home, as well as Natasha and everyone else AT banstead branch.

Abi · 2 February 2021

★★★★★ 5/5

Trustpilot

Easy and quick processing

Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! 👍🏻

Mudzna · 27 March 2024

★★★★★ 5/5

Trustpilot

Abbie is the best!!!

Abbie was so helpful in getting me into a room let, she went above and beyond to help with my moving timeline! Couldn't recommend a better agent!

Michelle · 9 June 2022

★★★★★ 5/5

Trustpilot

We found The company to be very…professional

We found The company to be very professional, especially Shaun Egan, located at the Saltdean office. Who was a tremendous help in chasing the other vendors to bring our house sale to a satisfactory conclusion.

Lesley · 9 January 2021

★★★★★ 5/5

Google

We had excellent professional and friendly service from all the team. A special thank you to Claire and Denise who were very supportive throughout our house selling process.PositiveResponsiveness, Quality, Professionalism, Value

Alison · 24 October 2021

★★★★★ 5/5

Trustpilot

George 🔥

Thank you George, very professional got the job done, keep smashing it young man, you’ll be on the top soon 🙏🏾🤜🏾 👨‍🏫

Kevin · 19 December 2022

★★★★★ 5/5

Trustpilot

Great experience, letting agents have been amazing

We had been struggling to get a property for nearly 6 months and needed to find a new place quickly. Our representatives Maria and Ella have been amazing. From the offset they have been so helpful and patient with us. Ella has gone above and beyond to enable us to move within a very short time frame and has been professional and reliable throughout. We've had a great experience with Cubitt and West horsham, we have always been able to get in contact with them when we've needed to and any questions or queries have been sorted for us quickly.

FELICITY · 13 August 2021

★★★★★ 5/5

Trustpilot

I couldn't have faulted Lauren…

I couldn't have faulted Lauren throughout my whole experience of buying my first home. I first met Lauren whilst viewing a different property and whilst I was looking around it was very apparent that wasn't the right one. Having listened to what I wanted and needed Lauren then suggested I looked at a different property which was for sale that I hadn't considered before, at first I was apprehensive to view the property as I wasn't originally looking or a flat however Lauren filled me with confidence that it may in fact be exactly what I needed and to maybe consider viewing it to keep my options open. When I viewed the property I knew that it was perfect for what I would need. I then have since purchased that property and have Lauren to thank for finding it! Lauren also was so helpful throughout the whole process and any questions I had she was right there to help and advise making the process as stress free as possible. Thanks again Lauren!

Poppy · 26 July 2021