Cubitt & West East Grinstead reviews

★★★★★ 5/5

Trustpilot

Great letting agent ! (Daniel)

From the very beginning of meeting our agent Daniel, we received a very warm welcome. He was very kind to us during the house viewing, we felt very comfortable in asking him any questions that we had. He also gave us our own time to view the house which I thought was really nice as it allowed us to take in the moment with our “future home”. Daniel was also very responsive with any form of contact whether this was a telephone call or an email. This was very helpful for us during the whole process as we knew he was an email away. He also made sure to keep updating us with the process from the landlord to the referencing company. This was very good experience for us!

Nashemilliecent · 12 January 2023

★★★★★ 2/5

Trustpilot

Disappointed with this estate agent.

Disappointed with this estate agent.Usually takes 12 to 15 calls to get through to the office dealing. They have a central sales team, but all they do is try to get someone at the branch you tried to contact, to call you back.Cannot recommend Cubitt and West, unfortunately and suggest you go to another large agent like King and Chasemore (I've used this firm before and they're in a different league).

Secret · 23 August 2024

★★★★★ 5/5

Trustpilot

Single Room Tenancy Lettings Agreement

Becky Darby was a great lettings advisor from start to finish. She made sure there were reasonable amendments to the room so it suited my requirements and the entire process was quick and easy. Communication was also always efficient. I would highly recommend Becky as well as Cubitt & West as a lettings agency.

Millie · 3 May 2022

★★★★★ 5/5

Trustpilot

Alia was so helpful and really kept us…

Alia was so helpful and really kept us in the loop with the properties we were interested in. She also gave us some very helpful tips in purchasing our first home. Thank you!

Averyl · 16 February 2024

★★★★★ 5/5

Trustpilot

Seamless process

I recently got a flat with Cubitt&West and it’s amazing. The whole process was fast and seamless. Special thanks to Olivia.

Didi · 23 September 2024

★★★★★ 5/5

Trustpilot

We just moved into our new home and…

We just moved into our new home and whole experience was made much easier because of a lovely Cubitt & West from Patchdean. Where to start with how brilliant Zak has been through out the journey, very helpful, flexible, polite and friendly.We requested for couple of viewings and Zak was flexible to accommodate in his busy schedule and always answered our queries with patience.Thanks a lot Zak and Cubit & West Patchdean Team.Always professional, efficient, reliable, friendly and helpful.Thank You.Ravi

Ravi · 3 January 2023

★★★★★ 5/5

Trustpilot

We were selling a park home and a lady…

We were selling a park home and a lady on the site used cubitt and west and recommended them very highly.As soon has we got them on board we knew we were in good hands, they went over board and got us a buyer for our park home.Samara, Nicola, Madison, Daisy we couldn't have done it without you. Thank you all so much for all you did for us. Marcus & Jean.

Jean · 4 August 2024

★★★★★ 5/5

Trustpilot

Aden was great with showing the…

Aden was great with showing the property and assuring me the landlord will sort any problems out .I must say that I can see a that he wants to grow in this business and that is really something that is missing from now days generation .He should be proud that he is one of the few people now days to work towards his future which I know that will be really bright.Thank you for everything Valentin

Valentino · 12 May 2023

★★★★★ 5/5

Trustpilot

Brilliant Service - Thank You

I have been using Cubitt & West since 2005 and they have always been extremely efficient, communicative and professional. This time my property was let with Dan's help who delivered as above. I wouldn't use any other agency in the area as they are brilliant. Many thanks Dan for all your help.

Andrea · 20 July 2022

★★★★★ 5/5

Google

My house purchase experience with Cubitt & West (East Grinstead) was excellent. Despite a few issues along the way, that were handled admirably by Cailean, the service was 5 star. I had 3 viewings over 3 months and each visit was handled professionally with all queries answered immediately or by a follow up phone call. I would not hesitate to use C&W again and will definitely recommend to family & friends in the future.

Alf · 25 June 2024

★★★★★ 5/5

Trustpilot

Very happy with the service

Very happy with the service, happy to chase information if not something they know straight away and quick to respond to emails too. Julie was super helpful with the after purchase side of things keeping us informed of developments and always available to answer any questions as completion date approached. Would recommend people give them a try

Simon · 28 October 2021

★★★★★ 5/5

Trustpilot

Estate Angels

Becky and Dan were an absolute dream to work with, they were efficient, fast and incredibly professional and worked with and supported us amazingly, highly recommend anyone to use these amazing estate agents, they're really setting the standard for how it should be everywhere.

Jack · 24 April 2023

★★★★★ 5/5

Trustpilot

I would just like to say a big thank…

I would just like to say a big thank you to Dan and Becky from the North End branch for being so helpful and professional in making our move go smoothly from start to finish your a credit I would highly recommend cubitt & west

Gary · 22 March 2023

★★★★★ 5/5

Trustpilot

Great service and communication

Top rate service from the time I purchased the property to letting it out fully managed. Excellent communication, I hope to continue to do business with the team. Marcus was a delight to talk to and Becky never failed to get back to me and support me along the way. Highly recommend, thanks team 😊

Laura · 1 February 2022

★★★★★ 5/5

Trustpilot

Great service from Cubitt&West

Ciaran and the whole team were amazing.Aden was the one we mostly spoke to, we were very impressed. He went above and beyond keeping us informed throughout the whole process till our move in day.Will definitely recommend Cubitt&West again &again .Thank you

Francy · 20 June 2023

★★★★★ 1/5

Trustpilot

Do not use Redhill branch

Poor communication from the letting manager and staff at the Redhill branch, before, during and definitely after tenancy. Manager makes appointments then doesn't show up. Very poor problem solving during tenancy, then when it's time for check out after termination of contract will find any reason to charge you £200. It's been said before in a few reviews. Blatantly accused me of losing keys to property then when challenged several times, they found them in their office exactly where I said they were dropped off and now just as others have said they'll find another issue with the property to the value of £200. Please for your own good do not use this branch in Redhill.

Howard · 21 February 2024

★★★★★ 5/5

Trustpilot

Dale Morgan, Keeper's Green

Dale Morgan, helped us enormously when we first visited Keeper's Green.He was friendly, approachable, knowledgeable and thoroughly professional.We made an offer and he guided us through the process of what would happen both before acceptance and immediately afterwards. Everything is, thus far, absolutely on track. Dale is a wonderful asset to you.People skills are second to none.Gary & Karen Alliss

Gary · 26 February 2021

★★★★★ 4/5

Trustpilot

We’ve been dealing with Katie Sheridan…

We’ve been dealing with Katie Sheridan now for a few years - as she has managed our property let - it can be a tricky job balancing the needs of both tenants and owners - in our experience Katie has managed this effortlessly - unlike some who we have used in the past in a different part of the country - Personal relationships and trust are important characteristics when deciding which agency to use - and so far we have made the right choice

Robin · 20 June 2025

★★★★★ 5/5

Trustpilot

A wonderful first-time letting experience

Robin was helpful and professional throughout the process. Covid obviously raised some complications but he helped us work through all of them and guided us through the process, explaining every option and requirement thoroughly. He's also personable and respectful. Had a wonderful process letting our home for the first time with Robin, his team, especially Hannah, and Cubitt & West.

Saadia · 7 February 2021

★★★★★ 5/5

Trustpilot

First Time Buyer

As a first time buyer I was very apprehensive about the process of conveyance. Julie from the Southsea branch put me at ease and kept in constant contact providing updates and next steps at every point through the process. Thank you Julie! Despite my chain moving slowly, Julie helped push things along to completion.

A · 16 February 2022

★★★★★ 4/5

Google

Highly recommend Cailean popped in for some advice he was friendly and extremely helpful . Thank you 😊 …

Kym · 2 October 2024

★★★★★ 5/5

Trustpilot

Fantastic

From the 1st phone call we ever had & right up to the last has been such a lovely experience buying our first home! A big special thank you to Oliver, Samuel, Richard, Jessica, Gill & Harry for always being so helpful & understanding. We will be very happy in our new home, thank you!

Molly · 20 December 2021

★★★★★ 5/5

Trustpilot

Really enjoyed the services from mark…

Really enjoyed the services from mark with Cubitt&west . Mark is really attentive and gives positive vibes.

Gangadevi · 17 November 2025

★★★★★ 5/5

Trustpilot

Charlotte from the Bognor Branch was so helpful

Charlotte from the Bognor Branch was so helpful and without her we would not have been able to purchase our new home she went out of her way to find every Avenue possible .So informative and communication was excellent .Such a lovely girl and because of her we put our property on the market with Cubitt and west .

Marlene · 18 March 2021