Trusted Agent profile · East Grinstead
★★★★★
1,987 reviews across 2 platforms
Whitehall Parade, London Road, East Grinstead, RH19 1AP, RH19 1AP
Part of Cubitt and West, see every office.
Cubitt & West's office in East Grinstead, at Whitehall Parade, is rated 4.7 out of 5 across 1,987 reviews on two platforms, including 149 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Cubitt & West East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
TrustpilotPaige has been nothing but outstanding…
Paige has been nothing but outstanding in every way right from the off and made this move not only easy but also a pleasure , she is a real gem to have working for you
Good Afternoon Ben,Thank you for your kind review - we will pass this on to the team! We strive to help our customers through what can be a stressful time.Many thanks,Cubitt & West
4/5
TrustpilotCubit & West experience
Had a good experience with Cubbit & West after Michael Bogen, Marketing Consultant at Saltdean branch became involved in the sale of my Nan’s house. He was very professional and informative all the way through the sale, unlike the Sales Progressor who failed to keep us up to date with legal process involving the rest of the chain. We would like to thank Michael for his care at a very emotional time.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotCubitt and West House Sale…
Cailean burns at Cubitt and West East Grinstead was excellent. Found a buyer for my property really quickly, helped my son look for a new home. Cubitt and West mortgage advisor, Rebecca, set up my sons mortgage, so all in all a very satisfying experience. Thank you.
Dear NigelThank you for leaving a review! It's great to hear how positive your experience with our agent, Cailean, has been and how quickly he was able to find a buyer for your property.Best wishesBecky JenningsSenior Operations Director, Cubitt & West.
5/5
TrustpilotHannah Brasier is brilliant
Hannah Brasier is brilliant. Always helpful and efficient and keeps a calm head in a crisis.
5/5
TrustpilotGreat experience!
Julie, Emma, Maddison and Nicola were all fantastic and finally got my property, in a tough market sold and I have now exchanged contracts.. great service and great team would highly recommend! Cheers guys
Good Afternoon,Thank you for your kind review - we will pass this on to the team! We're delighted to have helped get everything sorted with your move.Best wishes,Cubitt & West
5/5
GoogleMadi was incredibly helpful and professional throughout my property search. She understood my needs and provided valuable guidance. I highly recommend Madi for anyone seeking a reliable and dedicated estate agent.
Good afternoon Matt, Thank you for leaving such a kind review! We're thrilled to hear that Madi provided such valuable guidance and support during your search. Your recommendation means a lot to us. We're always here to help you move forward. Best wishes, Cubitt & West
5/5
GoogleVery happy with Cubitts went above and beyond to help us through a tricky time Cailean was very helpful and upbeat and always happy to talk to me. Many thanks
Hello Paul, Thank you for your review! We're pleased to hear that Cailean was able to assist you during a tricky time and that you found Cailean's upbeat and helpful nature reassuring. We're always here to help you move forward and it's wonderful to know we made a positive impact on your experience. Many thanks, Cubitt & West
5/5
TrustpilotGreat first experience with Cubitt & West
Daniel Nouari was great, friendly, professional, prompt, and easy to work with. He made the process of setting up our rental painless, even when he had to wait for us to come late on a Saturday. All in all this is a good first experience with Cubitt & West.
Hi Craig,Thank you for leaving a review! It's great to hear friendly, professional, and prompt you've found our agent, Daniel, to be and how painless he's made the process of setting up your rental property.Best wishes,Cubitt & West.
1/5
TrustpilotUnethical practices
Unethical, disappointing and uncaring. The flat I rented was managed by them. It had a major electrical danger and fire safety hazard. Instead of addressing the issue, they kept trying to pass the buck to the block management who in turn passed the buck to them. Meanwhile I was living without electricity for three days already and that too with an infant in the house. Did they care? Of course not. Me and family could die for all they care as long as they get to save a few hundred by fobbing me off. Eventually I had no option but to get a pvt electrician and get the thing repaired. He too said it was a fault with the house and not the block. He did say that it needed extended repair and he has applied a band aid of sorts. But cubit and west did not care.i had to eventually vacate the flat and they have still not refunded the money I paid for the repairs. Instead they found a new tenant and got them to pay higher rent than I was paying without even repairing anything!!!! Try and stay away from them if you can.
Thank you for taking the time for sharing your concerns. It must have been difficult to be without power with an infant and we are pleased that our lettings team were able to negotiate an early release from your contract, without any penalties. They have also contacted the Landlord for reimbursement for the repairs.The electrics were checked and confirmed safe by a qualified electrician before re-letting the property and there have been no further issues reported by the new tenant. A long-term solution rests with the freeholder and block management company. Kind regardsCubitt & West
3/5
TrustpilotThank you Tom Hadlow
I have not had many great experiences with Cubit and West, honestly. But Tom Hadlow from the property management dept has been the one shining star in the midst of loads of disappointment. He has been kind, professional, courteous and tried to be helpful. He tried to deliver what he promised but couldn't do so always as his hands were tied by a corrupt organisation. If at all I ever think of using cubit and west again (I'd have to be desperate if I do) it will be because of Tom. All the best to him in his career.
Dear Sandeep,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your overall experience with Cubitt & West has not met your expectations. However, we are delighted to know that Tom Hadlow from our property management department has made a positive impact. Your kind words about Tom's professionalism, kindness, and reliability are greatly appreciated. We will be sure to pass along your compliments to him. We value your feedback and will use it to improve our services. Should you decide to give us another chance in the future, we hope to provide you with a more consistent and satisfactory experience.Best wishes,Cubitt & West
5/5
TrustpilotBecky is very friendly and supportive
From the first phone call to the end, Becky was very supportive and helpful, as well as her colleagues when she was out of office.Becky was very honest and had great communication. Thankyou for your help
Hi Jack,Lovely to hear you had such a great experience with Becky, thanks for letting us know. All the best,Cubitt & West
5/5
TrustpilotJulie bramble
What an absolute star Julie bramble has been she was so patient, helpful and always gave me good advice in my moments of stress however many times I called in a day. A massive thank you Julie I don’t know what I would have done without you on the end of the phone over the past few weeks.
Good afternoon,Thank-you for your kind words about Julie, our Senior Sales Progressor at Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotWe had quite a tricky house sale and…
We had quite a tricky house sale and Kerry Ann and her team at Cranleigh were brilliant. Kerry Ann is very approachable and was extremely supportive and helpful during the final days of the sale.
Hello Susan,Thank you for taking the time to leave a review, we're thrilled to hear that you had such a positive experience with us. We'll pass your kind words on to the team.Best wishes, Cubitt & West Arundel Estate Agents
5/5
TrustpilotHi I would like to express my thanks to…
Hi I would like to express my thanks to Julie bramble.for her excellent work on our behalf in the sale of 38sandringham road her willingness to be helpful with any queries and at anytime made things so much easier for us and we feel she's a credit and an excellent advert for your company
Good afternoon Amanda,Thank-you for your kind words about Julie Bramble, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotA huge thank to the Southsea team
I'd like to say a huge thank you to Maddison and Julie, and everyone else at the Southsea team who sold my house in one day, after patiently waiting for me to be ready to sell (I wanted to find my new home first) and supported me through the selling process before and after offer.Many thanks to all in the team.
Good afternoon Sherria,Thank-you for your kind words about Maddie & Julie from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil Piper Senior Operations Director
5/5
TrustpilotAmelia is a great asset to the company
Amelia Grant has been great in the process of searching for a house. I am a first time buyer and have learnt a lot from the information that she has provided. She has put me in contact with a mortgage advisor who has stretched my budget massively and she keeps in regular contact with different property’s when they become available and is always happy to help.
Good morning Mark,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Amelia- I will be sure to pass them along.Kind regards,Neil PiperOperations Director
5/5
GoogleI just want to say a massive thank you to Claire in the East Grinstead branch for all of her hard work in our recent house purchase. Throughout the process, she was proactive, inciteful and supportive and my boyfriend and I really valued her expertise. We are so excited to move in and cannot thank her enough for all of her hard work throughout the process!PositiveProfessionalism
Dear Kate Many thanks for leaving such a great review of Claire from our East Grinstead office. I am delighted that you found her to be so proactive , inciteful and hard working and i know that reading your review will make her day. Wishing you all the best in your new home. Kind regards Becky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotMany thanks
Would just like to say a big thank you to John, Richard, Charlotte and the team for their excellent service .Always professional, efficient, reliable, friendly and helpful.Nothing too much trouble ,very reassuring through every stage of the sale.I would definitely recommend them to anyone thinking of selling or buying a property .Thank you all very much .
Hello Debbie, Thank you for your kind review - we will pass this on to the team! Best wishes,Cubitt & West
5/5
TrustpilotStraight forward house move
Once we met David and his team we knew we were in safe hands as this was our first move in 33years we were anxious about what was ahead.Rebecca and Elliot managed the viewings professionally and gave us immediate feedback.David was always available to answer any questions or concerns.we would just like to say Thank you once again to David and the team.
David and his team will be delighted to know that they made you feel this way. They are an experienced team and always endeavour to provide the best service possible. Thank you.
5/5
TrustpilotThank you
Julie was brilliant when we had any queries on what was going on and no one was telling us anything she was able to clear up any questions or confusion during the purchase process.
Hello Hannah,Thanks for your review, we're delighted you're happy with our service. We wish you all the best in your new home!Thanks again, Cubitt & West Arundel Estate Agents
5/5
TrustpilotGreat service
Julie, Lorraine and the team at the Southsea branch made buying my house from them a lot more managable! Really happy with the support, communication and updates provided by Julie, who was quick to reply and was able to push things forward when I struggled with solicitors! Many thanks!
Hi Sarah,Thank you for leaving a review! It's great to hear how positive your experience with Julie, Lorraine and the team at Southsea has been and how their support and communication has made the process of buying your house so much more manageable.Best wishes,Cubitt & West.
5/5
TrustpilotC&W's Cranleigh branch .
C&W's Cranleigh branch have sold my house for me. Dealing with Kerry-Ann, Claire and the rest of the team has been great from the word Go, making you feel that you're in safe hands. They're always happy to answer your questions and put your mind at ease. They appear to have a bit of drive that some of the local competitors seem to be lacking.
5/5
TrustpilotMy wonderful house hunting experience with Abbie
I had a very wonderful, transparent and clear cut experience with Cubitt & West letting agency.Abbie Tallack is the best,she made me feel at home,she gently put me through all the process,this was the most wonderful experience I have had with housing, expecially for a new person in the UK. And she was honestly thorough too. Thanks Abbie.
Good morning,Thank-you for the kind words about the Portsmouth Lettings team and in particular Abbie. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotThank you Cubitt & West Horley
Ellie was fantastic throughout the process of my purchase, she would always make herself available to accommodate me in relation to viewings and if I had any issues she would get me in contact with the right people. As a first time buyer I needed a lot of guidance and having Ellie as an agent was very helpful.Thank you to all of the staff at Cubitt & West Horley!!
Dear GloriaThank you so much for you recent review.Ellie strives to ensure all her customers have a great experience so she was delighted to hear your feedback.Myself and the team in Horley wish you the very best in your new home.Kind regardsBecky JenningsOperations DirectorCubitt & West
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Yes. Cubitt & West East Grinstead won Trusted Agent in The Trusted Agent 2026 awards.
