Your Move Edwards reviews

★★★★★ 1/5

Trustpilot

Cowboys!

New Home Solutions used Your Move as part of Assisted Move for a new build. House is currently on the market correctly valued and then Your Move never even turned up to view our property but then low balled it 20-30k less. That’s dreadful service and would not use these cowboys! No effort to engage with the seller but expect us to take hit and they still get a pay out.

Charlie · 29 August 2026

★★★★★ 5/5

Trustpilot

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

Agnes · 9 September 2026

★★★★★ 1/5

Trustpilot

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

Stanley · 4 September 2026

★★★★★ 5/5

Trustpilot

First time buyers experience

We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.

Polina · 11 March 2026

★★★★★ 5/5

Trustpilot

Thanks to Alison and the team

Thanks to Alison , Keeleyann and Ellie for selling my mothers property very quickly.Thanks for all your help advice and support you have given us. Your communication has been brilliant letting us know the progress of the sale.

Chris · 9 March 2026

★★★★★ 5/5

Google

We used Yourmove Edwards to sell our passive eco house, and Piers, Mandy, and the team were all incredibly helpful. They completely understood the importance of keeping us updated throughout the entire sale process. Mandy went way beyond 'her pay grade' to source information and update us when the sale seemed to be stalling :-) We highly recommend Yourmove, and we especially want to thank Mandy, who was always available to talk to and maintained a warm smile even during the most challenging points of the sale. We thank you all at Yourmove Edwards. Linda & Gary

Linda · 19 October 2025

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 5/5

Trustpilot

Ellie and the team at The Forum north…

Ellie and the team at The Forum north Hykeham were fantastic from start to finish. They were really helpful and can’t fault their service especially Ellie who let us view the property on a Friday tea time after her work day had finished. Huge thanks x

Mark · 10 October 2025

★★★★★ 5/5

Google

Highly recommend Piers, Mandy and the team. As we were selling on behalf of a relative and live several hours travel away, Yourmove had a list of trusted suppliers, all of whom we used to clear the house, do maintenance work, decoration etc to get the property ready for sale. Made what could have been a difficult and stressful process much easier. Great service, sensible/pragmatic advice - thank you team Yourmove!

Joanne · 22 November 2024

★★★★★ 1/5

Trustpilot

They will scam you out of your deposit

They tried to scam me out of my deposit. I was told that the landlord was uncontactable and that I couldn’t have my deposit back until he approved it and that he had 90 days to respond. When I finally got the number of the deposit holding company (after weeks of calling and asking for it) they told me that if I had waited 90 days, they would have released the deposit to the landlord and I would have had to go to court to get it back. I was lied to by multiple employees of your move, they refused multiple times to give me any information about the holding company, they were rude and dismissive throughout almost every exchange, they often promised to call me back about the deposit but never did.

May · 31 December 2025

★★★★★ 5/5

Trustpilot

Professional and Understanding

Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.

Keith · 5 March 2026

★★★★★ 5/5

Trustpilot

A fantastic service from the Your Move…

A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!

Veena · 10 September 2026

★★★★★ 5/5

Trustpilot

The manager & staff were amazing

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself

CustomerJennie · 3 September 2026

★★★★★ 5/5

Trustpilot

It has being a great experience with…

It has being a great experience with Yourmove, the sales rep Guy made the whole process seamless and straightforward.

Seun · 14 March 2026

★★★★★ 5/5

Trustpilot

My Move was an Easy Move

Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.

Mr · 10 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process

Brooke · 14 September 2026

★★★★★ 5/5

Trustpilot

I've been with Your Move for a number of years

I've been with Your Move for a number of years now and I have had a good relationship with them whether it's sales or lettings and they have been really good at looking after my interests. In the last year I have had some challenging times and I have had to rely on Your Move members of staff to give me help and advice which has been really helpful.

Kim · 22 September 2026

★★★★★ 5/5

Google

We chose Piers and his team having had a good experience with them over a decade ago. We are extremely glad we did. Piers gave us honest and realistic market advice from the start that proved to be spot on. Mandy, who was our main contact was faultless from start to finish in a long and sometimes very challenging process, with Piers stepping in on occasion when Mandy was away, with his normal professional and competent manner. They earned every bit of their percentage and more, and everyone in the branch, is genuinely lovely to deal with. Nothing was too much hassle for them. We highly recommend.

Matt · 25 October 2023

★★★★★ 5/5

Trustpilot

Amazing experience for our family

Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!

Nikki · 18 December 2025

★★★★★ 1/5

Trustpilot

Avoid if you are a landlord or tenant!

Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!

Clark · 16 March 2026

★★★★★ 5/5

Trustpilot

Managed to get the house on the market…

Managed to get the house on the market a couple of days after contact. Kept us up to date at every stage and offered advice when required.

Laura · 27 August 2026

★★★★★ 4/5

Trustpilot

As a buyer

As a buyer, the service I received so far has been very good. Questions have been answered to my satisfaction. Assistance with finding a surveyor was very helpful. Overall, whichever member of staff took my call, they were able to provide a satisfactory response to my enquiry. I'm looking forward to a smooth completion.

Monica · 22 September 2026

★★★★★ 5/5

Google

Just wanted to say a massive thanks to Mandy at your move Edwards for providing an outstanding service with our house move. The whole process was very stressful for different reasons, not by your move, but Mandy made me feel at ease throughout the duration and guided me every step of the way. I would 1000% recommend your move to anybody wishing to sell or buy a property through them. If you could give more than 5* I would!! Many thanks to you all, we are now settled and loving the new home. Many thanks Ryan & Katie 😊😊

Ryan · 24 September 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling how they handle…

Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.

Jay · 17 March 2026