Every review we hold for the East Bergholt office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding Customer Service
We purchased our property, 6 years ago, through Michaels and were so impressed with the service when we decided to sell they were the only Estate Agent we contacted. So happy we did. From Cameron, taking photos and doing the initial consultation, Michael compiling the brochure and Lee and Ollie arranging viewings, the service has been first class. However they really come into their own with the fantastic customer service, and support, provided by Nikki.
Mandy · 19 April 2026
★★★★★ 5/5
TrustpilotHouse sale and purchase
Michaels secured a buyer for my property within 24 hours of it going on the market. They also helped me in securing the purchase of a fantastic property that has within the last day become our new home.The process was not without it's problems as in most house sales and purchases but Michael and his team helped, advised and pushed both sale and purchase to a brilliant conclusion. I can't thank Michael and his team enough for all their efforts and highly recommend this company for your house sales.
David · 30 August 2024
★★★★★ 5/5
TrustpilotThe Estate agent who does it all!
Thank you very much for the incredible service that Michael’s offered us. From being prompt with viewings to keeping us updated. A special thank you to Jo who made sure that everything ran smoothly from both our sale and purchase (both through Michael’s) and Louis and Ollie who accompanied our viewings. I would recommend Michael’s to anyone who is either looking to buy or sell! Thank you Michael B, Jo, Ollie and Louis!
Dale · 16 October 2024
★★★★★ 5/5
TrustpilotFrom start to finish
From start to finish, the service from Michaels was absolutely outstanding. The whole process can be stressful at the best of times, but they genuinely made it as smooth as possible.
Thomas · 27 January 2026
★★★★★ 5/5
TrustpilotAmazing Michaels
All the team at Michaels were amazing ,very professional and always helpful. Nikki was fantastic and liaised with us throughout some difficult times. I would highly recommend Michaels to everyone
Joan · 4 February 2026
★★★★★ 5/5
TrustpilotKyle Hockley very helpful & responds quickly
Kyle Hockley was very helpful and appreciated our urgency after being let down by a different letting agent.
Norman · 9 May 2026
★★★★★ 5/5
TrustpilotMax was a fantastic agent
Max was a fantastic agent. Showed us round 2 properties very professionally. He was on time and the houses were ready for us! Excellent experience. Thank you.
Katherine · 20 February 2026
★★★★★ 5/5
TrustpilotHad a brilliant experience working with…
Had a brilliant experience working with these guys on our sale. Every individual I interacted with was professional, friendly, enthusiastic and always did what they said they would do. This was an elevated level of service. Our house was presented beautifully, marketed appropriately and the communication during the sale process was excellent.
Matt · 31 July 2026
★★★★★ 5/5
TrustpilotGreat experience with Michael’s
Great experience with Michael’s, would highly recommend and would definitely use again. We were communicated with throughout the whole process, updated in good time about each viewing feedback which was really helpful. Once SSTC Michael helped assist with the process liaising with all parties to ensure we were in the loop at all stages. Big thanks to Louis for updating us throughout the viewings and Michael for your help creating a seamless process throughout.
Danielle · 31 July 2024
★★★★★ 4/5
TrustpilotMichaels were very helpful throughout…
Michaels were very helpful throughout my house purchasing process. Jacqui was brilliant at getting the purchase over the line and was a great communicator thoughout. I'm very grateful!
Julia · 23 January 2026
★★★★★ 5/5
TrustpilotMichaels have been fantastic
Michaels have been fantastic through the whole process.Aaron came to value our property and he was polite and direct without being pushy, we had several other agents over to value and after the meeting with each we did not hesitate to select Michaels to market our property.We had a lot of viewings and Charlotte or one of the team was available to greet the prospective buyers for each of them and plenty of notice was given.I would not hesitate to recommend Michaels (and have already done so to several friends and colleagues) we will certainly use them again when we come to sell our next property.We also use Michael's mortgage advisor and she was great.
Matthew · 20 March 2024
★★★★★ 5/5
TrustpilotAn exemplary estate agents.
Michael's Property redeemed every past relationship I've had when working with an estate agents. They were professional, honest, quick to respond and very supportive through the whole process. They are and should be seen as an example to all other estate agents. Lee was wonderful to work with, and made sure he gave us lots of time and made us feel looked after through the process, then when passed on to Carla, this was the exact same experience. We felt supported and the process was made much less stressful thanks to the team at Michael's.
Michael · 19 February 2024
★★★★★ 5/5
TrustpilotBethany
Bethany, Kyle and Tia, what absolute angels you guys are! They helped us find the home that best suited our needs, worked overtime to ensure we were in the property on time, and made the process as stress free as possible! Amazing people thank you so much!
Ezri · 31 July 2026
★★★★★ 5/5
TrustpilotWe just bought our first home and…
We just bought our first home and Michaels was the estate agent. From the start of the process to us receiving our keys they have done an exceptional job.
Dammy · 9 December 2025
★★★★★ 5/5
TrustpilotKelan Oliver
Kelan Oliver was very friendly and professional during the property viewing.
Syeda · 4 May 2026
★★★★★ 5/5
TrustpilotWe had a viewing with Chloe for one of…
We had a viewing with Chloe for one of the houses on sale and she was very respectful and knowledgeable not only about the house but about the area as well. She provided great view on the house.
Customer · 6 September 2026
★★★★★ 5/5
TrustpilotFrom start of the process to the end…
From start of the process to the end the whole team have been supportive responsive and professional.no question was left unanswered(and I asked a lot)and emails were all responded to swiftly. Issues I had with the chain were all investigated and outcomes shared.
TW · 30 July 2026
★★★★★ 5/5
TrustpilotGreat service with a personal touch
We have nothing but great things to say about Michaels in Braintree with regards to the sale of our family home. From the minute they came round to get measurements to the day we handed over the keys. Excellent service from Patrick, Gemma, Charlotte and Kelan. Great communication with us, the solicitors and within their team. We would thoroughly recommend.
D · 20 March 2026
★★★★★ 5/5
TrustpilotWe were met at the property by Chloe…
We were met at the property by Chloe who was punctual, friendly, honest and professional. At no point did we feel rushed in our viewing. Chloe answered our questions with transparency and was clearly knowledgeable about the property.
Cedric · 22 August 2026
★★★★★ 5/5
TrustpilotMichael was thoughtful
Michael was thoughtful, honest and respectful helping us sell our late mother's home - our family home of 64 years. Michael made a commitment to keep us up to date with developments every week, and was true to his word. Michael dealt patiently with challenges along the way and has brought this sale to a satisfactory conclusion. Thank you so much from all the family.
Alan · 3 July 2024
★★★★★ 5/5
TrustpilotThis is the second home we have rented…
This is the second home we have rented with Michael’s. I would like to say that it was a fantastic service and they couldn’t have been more helpful. Sam was an absolute star and went the extra mile to assist us with all our needs. Highly recommend these guys and I would like to give Sam a personal thank you.RegardsDanny & Sharon
Danny · 19 August 2024
★★★★★ 5/5
TrustpilotHard working estate agents
Aaron and his team were very professional, honest and helpful. They were there to support us when our buyers pulled out and secured more viewings and a sale with weeks. They were a pleasure to deal with. Highly recommended.
Ian · 24 June 2025
★★★★★ 5/5
TrustpilotGreat experience for buyers
Had a great experience buying my first property with Michaels. Lee was super friendly and knowledgeable when showing us around several properties. Once we decided to make an offer, Carla answered all our questions and facilitated everything with the sellers. The process was quite drawn out because of a longer chain but Michaels always kept in touch and made sure we knew what was happening. Would absolutely recommend them!!
Nina · 7 April 2024
★★★★★ 5/5
TrustpilotThank you
Michael went above and beyond to help us sell our houses. He was supportive and enthusiastic when dealing with us and guided us along each step of the selling process which we hadn’t experienced in a very long time. Michael was excellent at keeping us informed with regular updates. Thank you Michael we couldn’t have sold our properties without you. We highly recommend Michael’s Estate Agents.
Consumer · 22 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
