4/5
TrustpilotEfficient and helpful.
They are really quick at solving problems and finding new ang good tenants. Aaron and Michael are always really helpful.
Agent replied · 22 October 2024
Thank you so much for your kind words!
Trusted Agent profile · Ealing
Winkworth Ealing & Acton reviews
★★★★★
1,103 reviews across 2 platforms
5/6 Station Buildings, Ealing Common, Ealing, W5 3NU, W5 3NU
Winkworth's office in Ealing, at 5/6 Station Buildings, is rated 4.1 out of 5 across 1,103 reviews on two platforms, including 240 Google reviews rated 4.8.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleZack Butterson (Sales Negotiator) has been a key asset through the flat purchase we just have completed. He has been in touch with us constantly through the process and his professionalism meets the highest standards. He has been available and keen to help anytime (even weekends!) and to move things forward quickly which has been really appreciated. Many thanks!
1/5
TrustpilotTo avoid.
After a one year tenancy we had one blind that needed replacing, of which they decided it was fair to charge £137 for a £26-£30 bedroom blind.For three lightbulbs £72. I don’t know what lightbulbs those are, but I don’t think you can pay £15 per lightbulb (3 to change in total).I am currently still waiting to receive my deposit, after 17 days.
1/5
TrustpilotThe worst company to deal with as a…
The worst company to deal with as a cash buyer. Incompetent and incapable of putting a deal together.
5/5
TrustpilotExceptional service from start to…
Exceptional service from start to finish. Natasha was a delight to deal with, very professional. Highly recommend!
1/5
TrustpilotWorst estate agency
Avoid at all costs..Bad customer service.Absolutely dishonest people. Adverts getting placed on the market and in about 30 minutes they are getting let out.. Time wasters....
Agent replied · 22 October 2024
Afternoon Daniel. We are obviously disappointed in the comments you have left together with the 1 start rating. All of the Winkworth offices are independently owned and operated. We are unable, from the details within your comments, to understand which office you dealt with and the specifics of your dissatisfaction. We have reached out to you to in order to gain more information however you have declined to provide this and without this we are unable to investigate your claims. May we ask that you email clientrelations@winkworth.co.uk if you wish us to look into your case. We would be more than happy to review your comments on a more detailed basis in order to resolve any ongoing problems that you feel you may have with a Winkworth office. We look forward to hearing from you.
5/5
TrustpilotGreat Experience
Marika at Winkworth was great help with our move and very responsive. Would definitely recommend.
Agent replied · 22 October 2024
Thank you for a great review, Charlie!
5/5
TrustpilotExcellent Service
Great service from Thomas throughout our sale. He worked tirelessly to get it over the line. Highly recommend
Agent replied · 22 October 2024
Thank you so much for your kind words, Ollie. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotExcellent experience with Natasha
Excellent experience with Natasha, most helpful and sympathetic to my needs, I can highly recommend Winkworths.
5/5
GoogleFirst class service from Julia and April! So professional and nothing was too much trouble. They turned everything around within a week - absolutely amazing in sorting out our short term rental. Nothing was too much trouble and hugely supportive. Great team and highly recommend them.
5/5
TrustpilotSwati is an asset to Winkworth estate…
Swati is an asset to Winkworth estate agents
5/5
GoogleGreat service. Julia Rutkowska was extremely helpful and responded to queries very quickly and efficiently.
5/5
TrustpilotMoved into our home yesterday-…
Moved into our home yesterday- fantastic service and support in the first instance from Andy and Neil at Winkworth Hellesdon then the after sales team Hollie and Hannah at Poringland. They helped us through in both sales and purchase would definitely recommend them as friendly, approachable and just thoroughly nice team to deal with 😀
4/5
TrustpilotGenerally smooth experience
Generally smooth experience. I feel like sometimes they are a bit rushed with appointments, but generally quite responsive.
Agent replied · 22 October 2024
All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, it would be much appreciated. Thank you so much for taking the time to leave a rating. We really appreciate your business.
5/5
GoogleZackery was very good and supportive throughout. Excellent estate agent service.
5/5
GoogleBrilliant experience finding a flat with Julia. She was very responsive, efficient sorting viewings and had lots of information about the area and both flats I viewed. I would definitely recommend working with her - it was an easy and stress-free experience. Thank you!
1/5
TrustpilotUseless service.....they always work…
Useless service.....they always work for the seller...as they know they are getting paid from them....if you are dealing with then as a buyer dont get caught in ther phone calls of .....ohhh the buyer prefera you and all that crapdo your research and always bid the lowest possible...as these winkworth people will suck the blood out of you if they can
5/5
GoogleFantastic management to start with!! We Loved our property agent, Abbie, she was a fab. Very professional and firm yet so caring and sweet at the same time. Her persistence and deligence was outstanding and completely understands our needs and has a clear vision of what we were looking for in a home. The fastest process of renting a home ever.
1/5
TrustpilotVery disappointed and request ignored
Decided to end the contract for the tenancy and I was reliable to pay until the new tenant moved in. Winkworth were not bothered to look for someone sooner, took their time while I already left the flat. Ended up paying one+ month for an empty flat. My request to find someone sooner than 2 months in advance was simply ignored!
5/5
Googlewe had a great experience with Julia & April & the team at Winkworth, they have been super helpful and answered all our queries efficiently regarding renting a property. Very professional & kind mannerism with great communication. Highly recommended. Thank you.PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent!
Fantastic experience with Winkworth Kensal Rise Branch! We were tenants for 2 years, and during this period no request was too big, nor too complicated! All issues were resolved within the day, with a friendly and clear approach. Excelent customer service, attention and care for both tenants and landlords. Highly recommend!
5/5
GoogleJulia found us a great property. She listened to our list of requirements and didn’t waste time showing us unsuitable properties. She was very honest and pleasant to deal with. I would definitely recommend working with her.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotLied to us at the house about the house and bills…
Lied to us at the house about the bills and finishes, took our money and hounded us to move in (nearly £2000 a month, so not a cheap rental), zero customer service, no follow up with us in three months even though we're still having loads of issues with the place.
5/5
GoogleIn the most difficult of markets I found Narendra and Zack to be the most helpful, patient and efficient agents you could hope to meet. They kept their enthusiasm through the ups and downs of selling our home. Couldn't recommend them more, if you need an agent start here.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
