Trusted Agent profile · Ealing
★★★★★
1,557 reviews across 2 platforms
41 The Broadway, Ealing, W5 2NP, W5 2NP
Stirling Ackroyd's office in Ealing, at 41 The Broadway, is rated 4.4 out of 5 across 1,557 reviews on two platforms, including 245 Google reviews rated 4.6.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service from Antonios!…
Antonios responded to my enquiry with a matter of minutes which is what stood out to me. He helped me out with local market knowledge and pricing regarding marketing my property for rental. The team secured a tenant within the first two days. Highly recommend Stirling Ackroyd.
5/5
TrustpilotGeorgia from central team was such a…
Georgia from central team was such a great help when I decided to register as an applicant to find my first property! She was friendly and attentive. She made me feel at ease and took some of the stress of finding a property off! Great customer service.
1/5
GoogleWe have rented in a few agency’s but by far Townsends ealing was the worst. Lack of professionalism and commutation and rude specially from Robert who call himself a manager. it look is almost 3 months to get our deposit back and no one was helping from the office !! I would totally not recommend this agency
5/5
TrustpilotSandra amazing service,
Sandra, gave us wonderful advice, and is very helpful with our needs in buying our first home, she had all the answers we were looking for.Amazing service!
5/5
TrustpilotGreat service
Really great estate agents, friendly service and not rushing or assuming anything. Spoke with Alex who was fantastic and followed up requested info immediately.
5/5
TrustpilotGreat service from Stirling Ackroyd
Great service from Stirling Ackroyd, they managed to let out my flat without having to go to a traditional high street front. They provided me with a tenant very quickly and promptly. Thanks again for all your help.
5/5
TrustpilotMade my move, as a tenant, very easy
Attentive staff, keeping me updated as a tenant throughout the process and always super willing to help out, even for the smallest things. I was expecting moving in to be hard but all of it was really easy.
5/5
TrustpilotMy property manager is the best!
My property manager, Clive Martin, is the best I never had in my life as a landlord. Always there, solving problems and proactive. I hope he will not be moved in a different position. In general the agency S. A. is giving a very good service.
5/5
TrustpilotValuation
We were visited today by Jessica. She was very professional and lovely. Her character put us at ease, she was a pleasure to welcome into our home. Thank you
1/5
TrustpilotSunbury lettings
Sunbury branch, Absolutely useless establishment, had ongoing leaks for 5 months, still not fixed no extract fan in bathroom, damp throughout home also boiler (hot water) works when it wants.. abysmal maintenance customer service,
5/5
TrustpilotCustomer services
Magdalena gave us wonderful service, and is very helpful with our needs in attending me over the phone and always very attentive and friendly. Amazing service!
5/5
TrustpilotMove In Team - Fantastic Service
I have rented through Townends/Stirling Ackroyd and have had nothing but helpful experiences.Bekky in the move in team was my main point of contact and was so helpful but if ever she was unavailable anyone in the team was always so willing to help.Highly recommended them!
5/5
TrustpilotProfessional and efficient service
Professional and efficient service - both Nick and Oli helped push through the sale when it hit a few snags at the end and even made sure our plants were watered whilst we were away.The online presentation of the property was also superior to other agents.
5/5
Trustpilotamazing service from Daniel in the head…
amazing service from Daniel in the head office team. I Called in to buy my first home, Daniel helped me through the process and booked me in for a viewing then sent me over other property matches that I was looking for. I would highly recommend
1/5
TrustpilotNever ever use -worse company I have ever known
This company is totally unprofessional Unreliable and incompetent You can never get hold of them in a timely mannerThere is no follow upThey are over the last 2 years and many incidents truly consistently bad on every possible level
5/5
TrustpilotJake Ryan
Jake RyanThank you for being very courteous in your approach, detailed and patient in taking my request and also being very helpful. You are the best, thank you once more.
5/5
TrustpilotNelson from Stirling Ackroyd was very…
Nelson from Stirling Ackroyd was very helpful and instrumental in finding the right property for me and my family. I am very happy with the flat and would recommend him to everyone who need any help in moving to a house
5/5
GoogleMy partner and I had a very positive experience with Townends. We dealt almost exclusively with Yemi - who was very affable, quick at replying to our emails and always answered our questions. She was very generous with her time and even stayed late one day for a viewing with my partner who works long hours.
5/5
GoogleHave had a really good experience using Townsends to find our new flat. Compared to other estate agents we've used previously we found the whole process of putting in the offer and referencing incredibly painless. Mohamed Wais in particular was enormously helpful in helping us find our new place and helping us through the application process.
5/5
TrustpilotEfficient and friendly
I called Stirling today and they called me back to set up a viewing. David, the person I talked to, was very efficient, and provided all the information I needed. Very friendly and effective indeed.
4/5
TrustpilotGreat customer service
Great customer service, guidance and support. From finding, to viewing and securing my first rental property with my partner, the team at Stirling Ackroyd have been fantastic. Would recommend their service to anyone looking to move in West Ealing.
1/5
Trustpilot**WARNING, AVOID COMPLETELY**
WARNING! DO NOT USE THIS AGENCY!Incompetent, unreliable & by far the worst customer service i've ever received.They're a circus run by clowns.I could go on & on detailing all the issues we had with them but they're not worth any more of my extra time. DO NOT USE THIS AGENCY TRUST ME PLEASE!!
5/5
TrustpilotProfessional, responsive team
I have been using the same agent the last four years. It's a very professional team and committed to getting the property let to landlord's requirements. Good communication and responsive to feedback. Melissa and Rebecca in particular have been very helpful in last year's process.
5/5
Trustpilot5 Star Service
I called in to view a property and came through to James in the head office. He was incredibly helpful, knowledgeable and offered a sound and solid service. I wouldn't hesitate recommending this company. A 5 star experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
