Stirling Ackroyd Ealing reviews

★★★★★ 5/5

Trustpilot

exelent, professional and very helpful

From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.

Justyna · 16 April 2024

★★★★★ 5/5

Google

The Townends in Ealing were very helpful throughout. I’d like to thank Ali, he was very helpful in finding us a great flat. They were very flexible over viewing times, they were quick to communicate, they followed up as promised and made the process simple and pleasant. The completions team too did an excellent job it was very easy and efficient. We went for the zero deposit scheme which was a stress free transaction. Very happy with the service and I highly recommend Townends Ealing.

W · 24 October 2020

★★★★★ 5/5

Google

Ali (lead), Rosie, Robert and Steve all were super friendly, helpful, attentive and professional during the process. They were available and informative upon my questions and requests. The whole process was an enjoyable one and has made tradtitionally a stressful process, relatively easy and organised. Would definitely recommend Townends for any letting needs - very much a cohesive team effort as you can tell by all those who assisted us during this process!PositiveResponsiveness, Quality, Professionalism

Nihal · 24 October 2021

★★★★★ 5/5

Trustpilot

We had an outstanding experience with…

We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.

Yuxuan · 10 October 2024

★★★★★ 5/5

Google

The team at Stirling Ackroyd Ealing is second to none. I couldn't have asked for a better Estate Agent and couldn't recommend them anymore highly. They are experienced, knowledgeable and incredibly helpful and friendly. 5 starts is really not enough!

Susana · 24 August 2024

★★★★★ 5/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors. I would highly recommend them! Mike Frith is a simply wonderful Surveyor in every way possible! Thank you to both! Maureen Hinton

Consumer · 27 November 2024

★★★★★ 1/5

Trustpilot

My details passed on to an energy company without my consent

My energy contract was taken over by an energy company without my consent and without Informing me. When I challenged them, they said that my letting agent for the property in this case one of Stirling Ackroyd agents had given my details to a partnership that has an agreement with the energy company. I was not very happy about this as this energy contract transfer has caused issues for me. The letting agency obviously has this agreement. I found it shocking that they told this partnership the date that my flat was going to be empty and when to take over the energy supply without notifying me and without my express consent.This is very upsetting. Not sure I can trust them again.

Tobi · 4 December 2024

★★★★★ 5/5

Google

I stumbled across an obstacle regarding a residential letting, and had spoken to other letting agents from other companies. However, my enquiry could not be given straight answer. Leaving me, somewhat bewildered...... At the point of giving up. I tried my luck in seeking an answer. I was greeted with a friendly smile and felt instantly assured that, this was the correct place, for some genuine interest in providing information. The woman I spoke to (Zarmina), the person greeting me, professionally and attentive. And..... To my surprise all my questions were answered and even given some valuable advice to work with. It was an absolute blessing, considering I hadn't found anyone who was knowledgeable about the subject. I really hope Stirling Aykroyd see and acknowledge the same, the potential excellence of flawless customer care and that clearly this staff member is an asset to your Organisation. Once I made my decision on the path I will take regarding a residential lettings the first website I'll be checking it Stirling Aykroyd.... Thanks again

Adam · 4 December 2024

★★★★★ 5/5

Trustpilot

Experienced and professional service with a complex portfolio

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Julian · 2 December 2025

★★★★★ 5/5

Trustpilot

Responsive agent

Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!

Jennifer · 4 June 2024

★★★★★ 5/5

Trustpilot

Hannah Ryan was excellent with helping…

Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!

Hannah · 20 November 2025

★★★★★ 5/5

Trustpilot

Great property management

Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!

Costanza · 2 March 2026

★★★★★ 4/5

Trustpilot

Communications were ongoing with status…

Communications were ongoing with status updates

Glyn · 23 June 2026

★★★★★ 5/5

Trustpilot

Certainly

Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel

Afreh · 14 February 2024

★★★★★ 5/5

Trustpilot

Good service from Omar

We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent

Bárbara · 13 February 2024

★★★★★ 5/5

Trustpilot

Keo was hands down the best

Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!

Alex · 16 December 2024

★★★★★ 5/5

Google

Robert McPeake and Callum are great agents to deal with at Townends. I can strongly recommend them as trustworthy, listening agents. The times that I have been in need of a tenant they will always go to lengths beyond the norm to provide me with a good tenant, even if it takes a month or so. They do come up with the goods in the end, you can bank on that! And to add to their lettings expertise they are also very kind if you need a hand in taking up a wardrobe or similar to a tenant. This morning they very kindly took up a wardrobe for a tenant on the first floor whom they found, a lady doctor. Top marks for dedication to their work! Robert is especially experienced in his field and I can always ask him for advice as well. They really do make a difference. Callum is also learning fast. Compared to other agents they always come up trumps!

Vera · 25 October 2019

★★★★★ 5/5

Google

I have recently moved into a property let by Townends estate agents and I am grateful for the excellent service that I received. Even though we were attempting to stick to tight time deadlines in terms of moving in Callum and Robert were incredibly helpful in getting us across the line and moved in time, there were no delays any time I contacted them in them helping us with our issues. I would highly recommend Townends if you're looking for a new property!!

Rees · 25 October 2019

★★★★★ 1/5

Trustpilot

2 properties significantly undersold by £90,000

I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts. The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done. Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for. It seems that the sales reps either lack experience or this is a sale of serious convenience !!The properties were sold without a completion certificate in place, therefore an illegal transaction. The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement. Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact. Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.

Base · 10 November 2024

★★★★★ 5/5

Google

I am very happy in this Stirling agency ,there are staff who treat people with great respect and are very professional in their work. Especially Fabio C . from the Ealing Broadway agency who has helped me in every detail that I have not understood in the process to rent my property.

Adrián · 24 October 2023

★★★★★ 1/5

Google

AVOID THIS AGENCY AT ALL COSTS Property manager Kamil and Nicole ealing branch who we were contacting with, On 26/09 our bedroom ceiling collapsed, we informed the agency, they only came to clear the debris next day and until 5/10 all they did is putting some sort of white panel , the flat was covered with dust and they were taking there time to clean and finish the job, They were not dealing with the situation urgently. And not even care about living rooms ceiling that the contractor said might collapse as well. Iam not even mentioning the stress that me and my wife are going through until now because of the collapsing and the agency and the landlord not caring about 2 human lives in danger refusing to provide a temporary accommodation and when we decided to move out because we have to, not because we want to, they are asking for rent and an early termination fee over £3000

Dawan · 3 November 2024

★★★★★ 1/5

Trustpilot

“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

Faisal · 31 October 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Zeenat · 29 November 2025

★★★★★ 4/5

Trustpilot

Rob and the team

Rob and the team kept me informed at all times concerning visits and information on the visits.

Donald · 20 March 2026