Trusted Agent profile · Ealing
★★★★★
1,558 reviews across 2 platforms
41 The Broadway, Ealing, W5 2NP, W5 2NP
Stirling Ackroyd's office in Ealing, at 41 The Broadway, is rated 4.4 out of 5 across 1,558 reviews on two platforms, including 245 Google reviews rated 4.6.
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Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotExcited to work with Sterling
I have recently been in conversations with Daniel Thompson, after a less-than-satisfactory service received from a competitor of Sterling I was apprehensive on dealing with another agent, however, I am impressed with the level of professionalism and knowledge displayed during our conversations. While I have not worked with them yet, the initial interaction was positive, and I am excited to see how they can help me with my property needs.
5/5
TrustpilotTenancy Renewal
As a landlord I found the process of renewing my tenancy straight forward and easy. Sophie was organised at sending out all the relevant documents and answering any queries I had along the way.
5/5
TrustpilotAimee Croucher at Stirling Ackroyd was…
Aimee Croucher at Stirling Ackroyd was very helpful and responsive in providing assistance and following through with queries until they were resolved. Aimee is easy to deal with and provides efficient yet friendly service.
5/5
TrustpilotAlex was very helpful and thorough in…
Alex was very helpful and thorough in listing all our requirements in order to helping us in finding our new home!
1/5
TrustpilotAvoid Stirling Ackroyd at all costs!!!!
I would give this a 0 star rating if I could!Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had told both parties! Another thing is that the Agency makes all of these promises verbally which they then deny ever having said! So if you do make the mistake of using Stirling Ackroyd, make sure EVERYTHING is in writing!On the viewing day, we met with the agent, Kurwahn, to view the house. It was a lovely house but came fully furnished. We made it very clear that we would like some of the furniture removed to which Kurwahn said of course that can be done through communicating with the landlord. We (the tenants) then clearly asked about the process of a tenancy swap at any point in the agreement. We were verbally told (multiple times by two agents, Kurwahn and Danielle) that a tenancy swap can take place at anytime if the tenant pays a £50 fee and finds a replacement tenant… this is also clearly written on the agreement. We later found out that the agency had told the landlord that we were wanting to sign up for a year and would probably like to renew the contract after the year is finished (we definitely did not say this)!After signing the agreement, we emailed the landlord to ask for furniture to be removed, as verbally promised by the agency, to which the landlord responded “absolutely not, all furniture is to stay where it is”. The landlord explained that she had been very clear with the agency regarding the furniture and how it could not be removed due to nil storage space. We phoned Kurwahn to explain the situation to which he responded “my only suggestion is to lie and say that you need the current mattresses to be removed due to medical reasons”.Due to extenuating circumstances (needing to move back home to Australia), I needed to do a tenancy swap 3 months into the contract. I emailed Stirling Ackroyd to explain the situation, advise them of the next tenant taking my spot and asked which account I should pay the £50 for the tenancy swap to take place. I was told by the agency that this needs to be “agreed by the landlord”. I phoned the landlord and asked if she agreed. The landlord said she would agree but the agency has asked for her to pay a £430 “administrative fee” for the change so the landlord declined for me to move out. The £430 fee was not written on either the landlord’s nor the tenants contract. The agency denied having told us (the tenants) that the tenancy swap was as easy as a £50 fee and asked me if this was in writing. I was told by the agency that if I wanted a tenancy swap to take place, I would have to come to “an agreement” with the landlord ie. I would have to pay the £50 tenant fee+ £430 landlord fee for the swap. I sought advice through Shelter and I was informed that it was illegal under the “2019 Tenancy Act” for the tenant to pay more than £50 for a swap. I passed this information to the agency to which they said they understand that the tenant shouldn’t pay more than £50 but that the landlord was not wanting to pay the £430 which meant the swap could not take place unless the tenant and landlord came to an “agreement”. I felt backed into a corner with no other option than to pay the $430 + $50 fee for the swap. Basically, save yourself the hassle, the emotional distress and save your bank account! DO NOT USE STIRLING ACKROYD!
5/5
TrustpilotThank you !
This has been my first experience with any estate agents as this is my first home! Thank you to Ellie brown for all your help, explaining everything and answering all questions! Thank you !
1/5
TrustpilotExtremely Unsafe/Mismanaged/Complaints Ignored/Compliance and Law not always followed.
Extremely Unsafe, Mismanaged Tenancy, Ongoing Complaint Ignored Despite Risks
5/5
TrustpilotPRE-PANDEMIC, PANDEMIC AND POST PANDEMIC LETTING MANAGEMENT AGENT
I OWN A PORTFOLIO OF APARTMENTS AND STIRLING ACKROYD SALES AND LETTINGS AGENTS HAVE BEEN PHENOMENOL DURING THE PANDEMIC AND POST PANDEMIC.THE 2 AMANGING PROFESSIONALS TIM AND ROMINDER BASED IN VIRGINIA WATER HAVE GONE OUT OF THEIR WAY TO LOOK AFTER BOTH THE TENANTS AND THE LANDLORDS INTERESTS (MYSELF, MR RAJIV SARNA) DURING THAT CHALLENGING TIME FOR ALL.IT IS MY PERSONAL VIEW THAT THEIR HONEST, CARING AND PROFESSIONAL ATTITUDE TO PROVING A SECOND TO NONE SERVICE IS A BREATH OF FRESH AIR.MR RAJIV SARNA ...LANDLORD
5/5
TrustpilotYoung Dynamic team at Nine Elms
We recently purchased a flat in Chelsea from Oliver Wilson in the Nine Elms branch . Although new to the world of residential property Oli dealt with our purchase in a professional efficient manner returning emails within the hour which is always a plus ! He was very proactive with finding out information with the overseas vendor and nothing was too much of a problem for him . Justin also helped us in Oli ‘s absence so all together a really great team at Nine Elms .. thanks guys !
1/5
GoogleNo email reply and no communication after our rent ended. We didn’t get our deposit back until the third party was involved.
We are very sorry to see how unhappy you are with your recent experience. Please contact us at help@stirlingackroyd.com so that we can look into any outstanding issues for you. Many thanks - Claire
5/5
TrustpilotProfessional and Efficient
Sandra is very professional and prompt in replying and handling my enquiry quickly. Very impressed.
5/5
TrustpilotThe surveyor Raymond was very thorough…
The surveyor Raymond was very thorough in his report and explained his findings in full. I would highly recommend this company.
5/5
TrustpilotKarina: Property Manager
Individuals make a difference in this kind of business and over the past couple of years Karina has been a very supportive and reliable main point of contact for me.
5/5
TrustpilotThank you Jo Lynch of Stirling Ackroyd, Sunbury
Thank you Jo Lynch of Stirling Ackroyd Estate Agents, Sunbury for your hard work and professionalism with selling a house that had been in the family since the Second World War. You have delivered an excellent, efficient service. Even when stressful complications arose you dealt with them in a very professional and understanding way, Nothing was too much trouble for you. You took out the stress of selling a home with your knowledge and experience. Thank you Jo very much.Thank you too to your colleagues who were always very polite and friendly.
5/5
TrustpilotEmma H
Emma H. is a highly professional, efficient property manager, and it has been a pleasure to communicate with her during my tenancy. Emma was always an excellent communicator, and very responsive.
5/5
TrustpilotThank you to Karina Selway
Thank you to Karina Selway for always being on hand when we need help in our property. She always takes care of all matters with a smile
5/5
TrustpilotHad a wonderful experience with Nick…
Had a wonderful experience with Nick from west end. I found my dream apartment on right move UK and contacted the agent (Nick). He got back to me immediately and gave me a facetime tour + was able to answer every question I had thoroughly (even some of the less important ones such as apartment decor history and exact ceiling height). Nick worked with my flat mate and I closely to ensure we secured the apartment quickly. The whole experience was flexible and efficient and we couldn’t be happier. 10/10.
5/5
TrustpilotAlex was polite and efficient and very…
Alex was polite and efficient and very prompt with following up. We are very happy the service produced with him & his team thank you.
5/5
TrustpilotGreat experience working with Chelsea
We had great experience working with Chelsea. She was just a call away for any queries. It was a first rental property in UK, Chelsea was really helpful, patient and professional. Thank you🙂
5/5
TrustpilotGood experience finding a flat
Thank you Rahat and Zaylin for your help throughout our moving in process.
1/5
TrustpilotTERRIBLE! STAY AWAY!
Appalling, disgusting and insulting service is what I have come to expect from Stirling Ackroyd. I have been a landlord with them managing my property for the last three years, and my experience has been terrible at every turn.Clowns, jokers, and scam artists are how I would characterise every person I’ve interfaced with during my time with them. Do yourself a favour, and stay away from this pathetic, low-life, work-shy joke of a company.
5/5
GoogleThe process was smooth and fast. I was actually surprised at how quickly Robert was able to get everything set in motion. Due to the limited amount of time I’ve had to find a new place, I was very pleased with this process.
1/5
TrustpilotReally awful company
Really awful company. Katy and Melanie often lie to hide the fact they do as little possible.
5/5
TrustpilotRino Russo is helping me a lot and he…
Rino Russo is helping me a lot and he is very patient and respond me fast. I highly recommend him and his agent.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Ealing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
