Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDifficult to get hold of lettings agent once offer was made for apartment. Heard nothing from team (no replies to emails, no answering phone calls) for two weeks only to receive email two days before move in date asking for references. Move in date postponed by a week without notice.
Strongly suggest you rethink.
Hamzah · 23 October 2021
Agent replied · 22 October 2024
Dear Hamzah,
Savills try to give the best possible service and we are sorry to hear your feedback. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to us directly at lettingscustomerservices@savills.com.
★★★★★ 5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service I have received from the Stamford branch of Savills. Moving house is not the easiest of times, but all went smoothly from beginning to end. Numerous viewings booked in by efficient office admin, then conducted by the super Carol and Ginny; abundant advice and assistance from the two James'.
Jane · 22 March 2021
Agent replied · 23 October 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,The Stamford team
★★★★★ 1/5
TrustpilotAwful - total disregard with the consumer
I am renting an apartment by savills and I moved in less than a month ago. The cooktop and dishwasher did not work and they told me to fix it with Miele. Also, the shower drain doesn’t drain and I can’t shower without the entire bathroom floor getting wet. They told me they’d send me a handy man and never did.
Bruna · 25 January 2020
Agent replied · 23 October 2024
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
★★★★★ 5/5
TrustpilotExcellent service
Jo Robson provided us with a great service when we accepted an offer on our home; liaising with all parties in a consistent and clear manner, keeping things on track and seeing our sale through to a successful completion. I would have no hesitation in recommending her services.
Rachel · 8 August 2022
Agent replied · 23 October 2024
Thank you, Rachel - it was a pleasure to work with you and wish you all the best for the future!Regards,Jo
★★★★★ 5/5
TrustpilotSophia Farwell helped with the sale of…
Sophia Farwell helped with the sale of my Mother's property. She kept me informed every step of the way keeping us up to date and moving the sale forward both quickly and smoothly. A fantastic service, we will recommend to family and friends. Thank you!
Sally · 1 December 2022
Agent replied · 23 October 2024
Thank you, Sally, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Sophia
★★★★★ 5/5
TrustpilotWe'd like to take the opportunity to…
We'd like to take the opportunity to thank Jo Robson for the excellent service she provided us with during the sale of our property. We were thrilled that the process played out exactly like she said it would and we received a superb price, in excess of the asking price, very quickly. Jo new how to identify the right buyer for us and managed our buyer and solicitors excellently throughout the conveyancing process. She definitely knows her stuff and we could not have felt in safer hands. Thank you so much, Jo!
Helen · 4 August 2022
★★★★★ 5/5
TrustpilotProfessional and fast
I would like to express my gratitude to Paige Ford, we urgently needed an apartment and she helped us a lot. Very quickly and professionally solved all the problems at the conclusion of the contract. We were happy with the apartment and managed to move in on time. Thank you!
Roman · 4 May 2022
Agent replied · 23 October 2024
It was our pleasure and we wish you all the best in your new home!Regards,Paige
★★★★★ 1/5
TrustpilotWent to an auction of Savills
Went to an auction of Savills, the property didn't sell that i wanted to buy.So i contacted their people , who promised to call me with further info. A week later i call and i get the same promise, that was a week ago. its good job am not holding my breath. Diabolical service. i would recommend that you don't use this company.
Az · 4 December 2018
Agent replied · 23 October 2024
Hi Az, we're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
★★★★★ 5/5
GoogleVery happy with the service I received while selling my property with Savills. The team had a great work ethic, in a challenging property market they provided lots of viewings. Lewis worked hard once the offer was accepted keeping me in the loop at all times. Thankful for his professional approach in getting the transaction over the line.
Linda · 11 April 2024
★★★★★ 5/5
TrustpilotJob well done!
Fantastic service from George Hill in the Truro Office. Excellent communication and support every step of the way in what turned out to be a far more complicated and prolonged sale than either of us envisaged it would be. A very professional service throughout. Wouldn't hesitate to recommend and would certainly use again in the future.
S · 27 April 2021
Agent replied · 23 October 2024
I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,George
★★★★★ 5/5
TrustpilotPaul Eaton was great to work with
Paul Eaton was great to work with. Very efficient and professional.
Nicola · 27 July 2020
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotProfessional & friendly
We had a very positive experience working with the team at Savills. They were highly professional, knowledgeable, and took great care of us as clients throughout the entire process. They made our buying experience (which was quite stressful for other reasons!) smoother. I have already recommended their services to anyone in need of a friendly reliable estate agent.”
Gayle · 9 April 2024
★★★★★ 5/5
TrustpilotElizabeth was the most helpful agent
Elizabeth was the most helpful agent, and made sure everything ran smoothly
Becca · 10 March 2020
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
GooglePaul, Younus and the Ealing branch has been very helpful in manging the letting of my property after the previous tenant has moved out. Feedbacks were given with suggestions on letting prices as well as regular updates in terms of process and progress.
Highly recommended
Alfred · 24 October 2019
★★★★★ 5/5
TrustpilotRichard Maby at Savills ,Marlow
Richard Maby at Savills , Marlow is a cut above the rest in his attitude, manner and expertise . I wouldn’t hesitate in recommending him as a first port of call when looking to buy in this area . A real credit to the profession .
Tanya · 3 May 2019
★★★★★ 5/5
TrustpilotFantastic service
My wife and I are delighted with our new property andwe wish to thank you and the rest of the team at Savills in assisting us throughout the purchase process. Yourwhole service is exemplary. We have been kept fullyupdated throughout the whole process and our telephone calls have always been returned. The servicethat Savills provide is nothing short of truly professional.thank you all very much.
Richard · 4 November 2023
★★★★★ 5/5
TrustpilotGreat support from Shan and Savills Management Team
Prompt reply with quick action after i raised problem in Rental Apartment.
Miu · 21 November 2024
Agent replied · 23 December 2024
Thank you for taking the time to review our service, Miu - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotCarlsberg Don't do letting agents but if they did it would be called Savills
The crew worked tirelessly to rent out our home for us- key observations 1. highly professional 2. transparent and open- no B/S3. managed our "rent in covid-19 lockdown/find a family tenant" expectations superbly 4. easy process 5. nice people to deal with - no fools in any of the steps / teams/ process6. Sandy rocks
Andrew · 10 May 2021
Agent replied · 23 October 2024
Dear Andrew,Thank you so much for taking the time to review our service. We are really glad we were able to help with finding tenants for your beautiful home and we hope everything goes well with the tenancy.Regards,Sandy
★★★★★ 5/5
TrustpilotWe had excellent service from all the…
We had excellent service from all the Team based in Exeter. The appointments made were prompt and informative. The viewings were efficiently done culminating in offers, and the communication between the solicitors, vendors and buyers made the exchange of contracts straightforward. Would not hesitate to recommend the Team of Floss, Amy and of course SJ
Madeline · 28 April 2021
Agent replied · 23 October 2024
Thank you for such a lovely review, Maddie. It was our pleasure!Regards,Savills Exeter team
★★★★★ 5/5
TrustpilotDiligent, tenacious & supportive
Savills, looked after the sale of my home very well indeed.Matt and all the staff had knowledge of my home therefore could give advice to potential clients. Even the after sales service was extremely efficient and supportive.I recommend Savills, to anyone who needs that extra bit of service and kindness.
Pauline · 5 March 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. I am very grateful for your kind words and hope to work with you again in the future.Regards,Matt
★★★★★ 5/5
TrustpilotFantastic job done by Peter and Emily…
Fantastic job done by Peter and Emily on the sale of my property, its been a long road, but they were professional and courteous and went the extra mile to make sure things went as smoothly as possible, thank you!
Corinne · 6 April 2023
Agent replied · 23 October 2024
Thank you, it was our pleasure, Corinne. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Peter & Emily
★★★★★ 5/5
TrustpilotAngus Wong and Sandy Sitlani have given…
Angus Wong and Sandy Sitlani have given us excellent service. Couldn't be happier.
Eric · 31 October 2024
Agent replied · 23 December 2024
Thank you for your feedback, Eric. It really helps us review our own performance and ensures our service is the best it can be.
★★★★★ 5/5
GoogleSavills had 2 competing offers on our house within 2 weeks of us listing with them. Their strategy of encouraging out of area buyers worked well with high quality buyers viewing the house. The progress from offer to completion was professionally handled. They were friendly, responsive, knowledgeable and easy to work with. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Martin · 23 October 2020
Agent replied · 22 October 2024
Thank you so much for taking the time to review our service and I am delighted we exceeded expectations. Best wishes Christopher Bramwell - Savills - Head of West London residential
★★★★★ 5/5
TrustpilotBoth Ruaraidh Ogilvie and Sandra…
Both Ruaraidh Ogilvie and Sandra McGregor have provided a 5 Star service. They have kept me updated at all times especially over the COVID-19 situation as to viewings on my house and also shown people around the house due to myself living away from the area. I would highly recommend Savills to any family and friends.
Hazel · 4 December 2020
Agent replied · 23 October 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
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