Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Michelle Weaver and her colleagues provided an excellent service, both in finding potential buyers and (especially) in ensuring that our sale progressed successfully. Michelle followed up with other estate agents and solicitors in the chain. Without her hard work we would probably not have exchanged contracts for several more weeks. Her cheerful and positive approach was always reassuring when things looked bleak. We would highly recommend Savills.
Mr · 19 December 2019
Agent replied · 23 October 2024
Hi David, Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.
★★★★★ 1/5
TrustpilotBad efficiency
Bad efficiency, worst customer service ever. Wanted to get an air conditioning issue fixed, still could not get it fixed in 1 year. Do not rent the flat if it is managed by Savills.
Andre · 4 March 2024
Agent replied · 23 October 2024
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We would like the opportunity to make things right. Please reach out to us directly via email at socialmedia@savills.com so we can discuss your experience further and work towards a resolution.
★★★★★ 5/5
TrustpilotSold my flats at auction
Sold my flats at auction, excellent service from start to finish from Jay Jhumat. The whole process made easy and professional throughout.
M · 4 October 2024
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to post a review, M. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotTop property management services
We have rented two properties managed by Savills and have always received a first class service. Our current property manager, Terence Lane, is consistently responsive and regularly goes above and beyond to be accommodating. He recently helped us through our move into a new Savills-managed property and made the process as smooth as possible!
Kevin · 28 July 2022
Agent replied · 23 October 2024
We really appreciate your kind feedback, Kevin. We are very pleased we were able to help and wish you all the very best.Regards,Terry
★★★★★ 1/5
TrustpilotI keep getting e-mail from this…
I keep getting e-mail from this compagny allthough i have never rented an appartment from them. I have noumerous times written that back to them, but they keep sending invoices. I have now written to my danish consumer counsil for their help with this. The next move is to write an english consumer counsil
Lb · 18 July 2022
Agent replied · 23 October 2024
We are sorry to hear this, and would like to resolve this. If you could email your details to socialmedia@savills.com we can investigate.
★★★★★ 5/5
TrustpilotVery pleased
Thought my offer/position would be immediately rejected but Lucy took it seriously and helped to make the purchase work. I appreciate that Savills are working primarily for the seller but they were genuinely helpful to us as purchasers. They were accommodating with multiple viewings, open with progress and professional throughout. We are very pleased with the process and would not hesitate to deal with Lucy again.
Nick · 11 March 2020
Agent replied · 23 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
GoogleTOBY AND KIERAN unstoppable team they rented the property within 48hrs where other agents were struggling with an impressive high rent. Thanks
Mohammad · 24 October 2025
★★★★★ 5/5
TrustpilotExcellent and efficient service
Excellent and efficient service. Ryan kept me fully informed at all stages.
June · 24 August 2021
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotReally great experience
Really great experience. Charles and his team were very quick and prompt in all responses.
YPL · 1 December 2020
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleGreat experience renting through Savills. Katy was very professional and helpful every step of the way. Coming from overseas she went above and beyond to ensure the process was seamless. Would highly recommend her services!
Sima · 23 October 2022
★★★★★ 5/5
TrustpilotI dealt with Jess exley who was…
I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.
Will · 5 May 2021
★★★★★ 5/5
GoogleMorgan was extremely helpful throughout the process and was always in contact with all parties to ensure a speedy purchase
Toby · 24 October 2018
Agent replied · 22 October 2024
Thank you so much for reviewing the service provided by Savills Ealing office. I am delighted that you received an extremely positive experience. If we are able to assist you with any other property related matters in the future, please do not hesitate making contact with the office.
With best wishes,
Christopher Bramwell
Head of West London residential
★★★★★ 5/5
TrustpilotPurchase through Savills Mayfair
The team at Savills Mayfair have been faultless from start to finish during our purchase, Claire Reynolds delivers a professional , no-nonsense approach and is clearly out to achieve the best result for her client but was always pro active and helpful with us as buyers , we would definitely want her acting for us on a sale.
Chris · 8 October 2021
Agent replied · 23 October 2024
Thanks Chris, it was our absolute pleasure. All the best.Regards,Claire
★★★★★ 1/5
TrustpilotBlatant disregard for covid restrictions
I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.
Alex · 14 November 2020
Agent replied · 23 October 2024
Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.
★★★★★ 5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
Mr · 6 September 2022
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
Anja · 4 July 2023
★★★★★ 5/5
TrustpilotFiona
Fiona, our Property Manager from Savills, was always most helpful if and when we needed her. Our overall experience with Savills has been excellent from beginning to end.
Audrey · 15 May 2024
Agent replied · 23 October 2024
We really appreciate your kind feedback, Audrey. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 4/5
TrustpilotSavills have performed well to date and…
Savills have performed well to date and respond quickly when any issues occur. Nice people to deal with
Stephen · 28 October 2024
Agent replied · 23 December 2024
Thank you for taking the time to review our service, Stephen - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
★★★★★ 5/5
TrustpilotSavills too snobby to turn up at our property
So I booked an appointment online with Savills for an valuation. Their office called back and said they would pass the enquiry on, on the Wednesday, which is when I had booked the appointment for, I had still heard nothing so called them to see if they were turning up! They weren’t and he said they still had not got through to the right person. They day after I had booked the appointment I got a phone call from the office again saying they didn’t think it was for them, they didn’t know the area. Well what complete rubbish, they sold next door only this year and had another neighbour on the books. We have a unattractive little bungalow with an amazing view plus planning permission to build the most amazing eco modern architectural home that is going to be worth a fortune. Good one Savills, you are too snobby to turn up to see what’s on offer! Knight Frank wins all the way!
Rachel · 8 December 2022
★★★★★ 5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Jan · 16 January 2020
Agent replied · 23 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
★★★★★ 5/5
GooglePaul and Bree were excellent. At all times they strove to deliver the best outcomes for us and, even when it made things more complicated for them, ensured we navigated a good pathway through the Lettings process. We have an excellent tenant and will definitely use them again!
David · 10 January 2020
★★★★★ 5/5
TrustpilotVery good attention during our tenancy
We were tenants for almost two years and during our stay we got very nice attention from Savills. Property Managers Ritesh Goupal and Cato Ng answered quickly to any inquiry that we had regarding the apartment and our tenancy.If we had any issue on the flat or questions about the agreement, managers were able to find help and answer our questions as soon as possible.
Samuel · 25 January 2024
★★★★★ 1/5
TrustpilotAbsolute nightmare company
Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.
Katie · 15 April 2024
Agent replied · 23 October 2024
Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.
★★★★★ 5/5
TrustpilotSavvy People
From the moment George Hill and Penny Bolton from Savills Truro office stepped inside The Red House we knew we were in safe and astute hands. Penny on the ground with viewings and George on the phone and email assessing the property market and advising. Communication has been first rate from the off, and that’s important with something as stressful as moving house.
J · 5 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
