5/5
TrustpilotVery supportive
Thank you Emma and Fiona for being patient and supportive. It was meant to be!
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we do appreciate it.Regards,Emma and Fiona
Trusted Agent profile · Ealing
Savills Ealing reviews
★★★★★
1,994 reviews across 2 platforms
3 The Green, London, W5 5DA, Ealing, W5 5DA
Savills's office in Ealing, at 3 The Green, is rated 4.2 out of 5 across 1,994 reviews on two platforms, including 181 Google reviews rated 4.7.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHad a very good experience with George…
Had a very good experience with George Pride at Savills as our property manager. Always really friendly and very prompt in response helping us with any issues we had
Agent replied · 23 December 2024
Thank you for taking the time to review our service, Sammuel - feedback is always incredibly helpful.I’m delighted that we met your expectations.
4/5
TrustpilotGreat experience working with Roshni
Great experience working with Roshni. Very helpful
5/5
TrustpilotVery quick responses from Kristina and excellent communication
Communication with Kristina Pascuzzi was easy and constructive, she helped with all queries and supported on every step
Agent replied · 23 October 2024
I am so glad to have been able to help you - it was a pleasure to work with you and I appreciate your kind words.Regards,Kristina
1/5
TrustpilotAppalling Rental Service By Savills St Tropez
Savills agreed a two month rental of my property in France. Contrary to the contract, the tenant smoked in four of the rooms - master bedroom, master bathroom, sitting room and dining room. The check out clerk noted a "strong smell of tobacco" to all these rooms which remains to date in the master bedroom. The Savills rental agent, against my firm instructions in writing, had the damaged curtains washed and they shrunk by 10cm in length. Savills, despite being aware there is an ongoing dispute, returned the deposit to the bad tenant without deducting money for the replacement curtains (I gave them a quotation for this) and are insisting that I make a claim through my own insurance company - which will result in them raising my premium for something that was not of my making. I have been treated appallingly by Savills and they have ducked and dived to get out of taking responsibility for their bad client. I would not recommend them at all. Be warned - if you have a problem with a bad client supplied by Savills you will be left high and dry and they will do all they can to protect the bad tenant.
5/5
TrustpilotI like to leave review about Donna…
I like to leave review about Donna Phillips from Savills. Donna she makes my day by putting me in the good mood. Donna she is very easy to communicate with,she always very helpful and goes beyond to make sure that everyone is happy. She is a very responsible,hard worker and always finds time to advise and help in various situations.
Agent replied · 23 October 2024
Hi Lina, thank you so much for my review, it's truly lovely to hear that I have helped. Please do not hesitate to contact me if you need anything else.Regards,Donna
5/5
TrustpilotThank you, Olivia Hill!
Olivia Hill was client focused, professional and most helpful! Thank you, Olivia!
Agent replied · 23 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Olivia
5/5
TrustpilotSmooth experience
Very happy with the service I received (rental of new flat) - particularly with Aziz from the St John’s Wood branch who helped us in the process! He was available literally around the clock, and always eager to answer our questions. Also worth mentioning that when encountered a couple issues/disputes in the process, with the help of Aziz we managed to resolve them very smoothly.
Agent replied · 23 October 2024
Thank you for the lovely review. I hope you are enjoying your new home, and I hope to work with you again in the future.Regards,Aziz
5/5
GoogleI would gladly recommend Paul and the Savills' team in Ealing if you have a property to let. I've been using them for over three years and have found them to be professional and courteous. They had kept me well informed during the tenancy process and the tenants that they have secured have all been great. Al
5/5
TrustpilotMillie Willsmer at Savills Estate Agency
Millie Willsmer is amazing. She is very kind, approachable and patient. During our sale negotiations, she was helpful and gave us many good advises. Thank you Millie!
Agent replied · 23 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotProbably the most helpful estate agent you’ll ever meet
Melissa Gallagher from Savills, has been the most helpful and proactive estate agent that I have ever met, and I have met large numbers!From the get go she has been quick to respond to queries and provides super helpful answers. However, she has gone the extra mile to contact third party surveyors and contractors and pull together their reports on our behalf.She has also been great at communicating up and down the chain, chasing other agents and solicitors alike, to get milestone dates such as exchange and completion agreed and over the line.On top of this she has been easily contactable and good fun.
5/5
TrustpilotSavills Newbury
We’ve been pleasantly guided through the purchasing “maze” by Claire @ Savills Newbury. She’s kept us well informed, helped with any queries and has been very professional throughout the whole process.
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you, Mr. Robinson. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotTami Falzon was a fantastic property…
Tami Falzon was a fantastic property manager for us, over our two year stay. She was very quick, diligent and showed care in her responses. Thanks Tami!
1/5
TrustpilotCommercial Property Management team do not seem to want to resolve issue
Savills manage the land behind my house and I emailed them in June about a tree on that property that was leaning dangerously and if it fell would damage both mine and my neighbours house. They said a tree survey was being done in August but heard nothing back from them. Chased in both September and October and was told they are waiting for quotes but no timelines or updates given. The tree needs to be removed asap and I can’t believe it would take over 3 months to get quotes etc. I am now having to email a third Regional Facilities Manager to deal with my concerns as they keep changing and no one seems to want to help resolve the issue.
5/5
TrustpilotTami is a breath of fresh air
Tami is a breath of fresh air! She deals with any problems with my flat rental quickly and always keeps me in the loop, which is appreciated.
5/5
TrustpilotStaggeringly high staff turnover. But Angus is great.
In a company of staggering staff turnover, it is great to see Angus Wong show initiative and take control of issues. I hope he sticks around here . . . .
Agent replied · 23 October 2024
Thank you so much for your review. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotT MCMAHON & DM Dewhirst
We approached Savills to sell our house in rural Aberdeenshire. Fiona Gormley and her team, including Laura Totten, provided a great service from initial meeting to final sale.
Agent replied · 23 October 2024
Dear Tam, thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotLucy was professional
Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotGreat company to rent from
We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!
Agent replied · 23 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotSavills have been amazing to work with…
Savills have been amazing to work with on finding my partner and I a property. We’ve worked closely with Paige who has been so, so helpful. Communication was great from the start - from enquiring, to viewing and then securing the property - everything was super quick. Paige has supported us throughout the whole process and made this move so seamless! I recommend Savills to anyone that is thinking about moving!
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Paige
5/5
TrustpilotEmma was outstanding
Emma was outstanding. Efficient, diligent and personable service from start to finish - couldn't have asked for more.
Agent replied · 23 October 2024
I am so glad I was able to assist! Thank you for leaving a review, and I hope to work with you again in the future.Regards,Emma
5/5
GoogleOur move couldn't have gone more smoothly. Paul, our estate agent, went above and beyond at every step of the process, giving us an excellent and thorough viewing of the property, liaising really efficiently with all parties to ensure we could move in as early as possible, and then checking in to see how we were settling in to our new wonderful flat. We're very grateful to Paul and to Savills for all they've done for us!
Agent replied · 22 October 2024
Thank you so much for reviewing the service provided by Savills Ealing office. I am delighted that you received an extremely positive experience. If we are able to assist you with any other property related matters in the future, please do not hesitate making contact with the office. With best wishes, Christopher Bramwell Head of West London residential
1/5
TrustpilotAbsolutely awful
Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!
Agent replied · 23 October 2024
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.
1/5
TrustpilotAVOID THIS COMPANY IF YOU CAN
AVOID THIS COMPANY IF YOU CANOne star because i cant give no stars.Riddled with incompetence and over the top requirements. They cant distinguish between renters and guarantors
Agent replied · 23 December 2024
Thank you for getting in touch, we would like to hear more about your experience and would be grateful if you could email additional detail to socialmedia@savills.com so we can investigate.
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