1/5
TrustpilotVery disappointing experience with an…
Very disappointing experience with an agent at Savills.
Trusted Agent profile · Ealing
Savills Ealing reviews
★★★★★
1,994 reviews across 2 platforms
3 The Green, London, W5 5DA, Ealing, W5 5DA
Savills's office in Ealing, at 3 The Green, is rated 4.2 out of 5 across 1,994 reviews on two platforms, including 181 Google reviews rated 4.7.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotSavills rented me an apartment that is…
Savills rented me an apartment that is completely unliveable. It has mold everywhere and smells horrible. Savills never inspected the unit to ensure it was fit for habitability. Every room has multiple issues that were never disclosed. These issues make 50 percent of the flat unusable. Of 2.5 bathrooms, 1.5 are not fit for use. The toilets don't flush paper or other things. The mold has caused severe respiratory issues and migraines. I've had to go to A&E with severe asthma attacks. A professional cleaner came in for 5 minutes and started coughing and sneezing and said this was one of the worst places she's ever seen. The appliances don't work. Instead of letting me out of the lease, they insist we should pay their fees. They never even provided an inventory or ensured the flat was cleaned. They did nothing on this property. They don't care about tenants. They care about money. I moved here for a job and I've told my employer to advise against using Savills ever. Please use a different letting agent.
1/5
TrustpilotSavills Ireland shameful
Savills Ireland. Utterly disgraceful. Agents never reply email or pick up phone. Reception won't accept you in without appointment and won't give you any appointment. After weeks trying to contact them, and finally a positive agreement, we wasted time in collecting the documents required to only be rejected at the end for no reason. Outrageous.
Agent replied · 23 October 2024
Hello Igor, we are sorry to hear of your experience and would like to find out more. Please provide detail via email to socialmedia@savills.com so we can investigate.
1/5
TrustpilotPoor property management
Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.
Agent replied · 23 October 2024
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotOlivia is very helpful and…
Olivia is very helpful and competent,always trying to help and very good at solving problems.
Agent replied · 23 October 2024
Thank you for your lovely review, Colin. It was a real pleasure to be able to help you.Regards, Olivia
5/5
TrustpilotFive stars
Savills have been looking after my property for years and I have always found them to be very helpful and efficient anytime there are any issues.
Agent replied · 23 December 2024
Thank you for taking the time to review our service, Francesca - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotWe rented our flat in Twickenham and…
We rented our flat in Twickenham and decided to use Savills. Our agent was Sophie Candlin, she found us a tenant super quick and got us £200 a month more than the last let. Even the old tenants said how good she was on the site visit. Very slick operation with terrific service. We will be staying with Savills for sure.
Agent replied · 23 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Sophie
5/5
TrustpilotProfessional support from start to finish
I accepted an offer on my house which fell through at the last minute. I was devastated but my Savills agent stepped in and took a very positive view of the matter. Within ten days they had found another buyer. This was a client who’s house they had sold. The agents know their clients and they do their homework. I felt supported the whole way through by their professional approach.
Agent replied · 23 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotBuilding Management Is a Joke
Building Management Is a Joke - All the apartment lifts are out of service since 7 days due to fault of Savills. Savills manages our apartment and have not renewed Insurance Certificate of the lifts as per the lawThis is a 8 floor Building in Hayes (Machine Works House)Both property manager and property director are clueless, and cannot provide a timeline
Agent replied · 23 October 2024
We are very sorry to hear about this, and want to reassure you we are looking into the issue as a matter of priority. In the meantime, if you'd like to receive direct updates about the progress of this please email your details to socialmedia@savills.com so we can keep you informed.
5/5
GoogleThe lettings team at Savills Ealing provided us with an extremely professional and efficient service. Special mention to Paul and Younus who went out of their way in supporting us and always trying to find solutions. They made the convoluted transition process from old tenant to new tenant as seamless as possible ensuring satisfaction to all parties concerned.
5/5
TrustpilotSophie was great at helping me secure…
Sophie was great at helping me secure my property and also helping out with all the procedures! Would highly recommend!
Agent replied · 23 October 2024
Thanks for the review, Fiona. We are so pleased everything worked out for you.
5/5
TrustpilotLouise Kerr highly recommended
Louise has been patient, knowledgable and informative when showing us round too many houses to mention. She is a fabulous agent for buyers to work with.
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotThe team at Savills in Stamford are 1st…
The team at Savills in Stamford are 1st Class - the whole process in selling our home has been dealt with in the most professional and proactive way. The calm and courteous manner that Victoria and James both have is the perfect antidote to the stress of selling your property. I cannot recommend them more highly! Peter & Sarah, Rutland.
Agent replied · 23 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. And we are delighted that we met your expectations. Regards,James, Victoria and the Stamford team
5/5
TrustpilotTami Falzon is fast, friendly, and helpful
Tami is always really fast, friendly, and helpful in our exchanges. Their support has far surpassed what we have experienced with other large property management companies.
5/5
TrustpilotEllis was totally fantastic and…
Ellis was totally fantastic and supportive.She made the whole process so much easier for us.Thank you
Agent replied · 23 October 2024
Thank you for your kind words! I am pleased I was able to help you throughout the process and I hope to work with you again in future.Regards,Ellis
5/5
TrustpilotGreat team.
We were selling my fathers house. It was a large but quirky property. Everyone at Savills understood us and the house from the start. The sale was very well handled and when our agreed offer fell through in rather bizarre circumstances outwith anyone’s control, the calm and helpful manner that Ruaraidh and Sandra reengaged interested parties and swiftly concluded the sale a second time was first class.
Agent replied · 23 October 2024
The team here in Brechin all much enjoyed working with the family and were delighted at the outcome and very pleased to have been involved.Kind regardsRuaraidh and the Savills team
1/5
TrustpilotContacted Seville regarding a property…
Contacted Seville regarding a property that I wanted to view listed for around £20,000pcm, apparently it hasn’t been available for over a year, despicable.
Agent replied · 23 October 2024
Thank you for taking the time to review our service, Sam - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotEmma is very responsive and…
Emma is very responsive and professional, very glad to have her to manage my issues and buy to let matters. Thanks. Erietta
Agent replied · 23 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotAbsolutely shocking experience with…
Absolutely shocking experience with this company.We been asked to do the Topographical survey and when work has been completed Mr.Dan Smyth ( Director) just vanished and do not reply to emails or phone calls.We actually worked very hard and it was challenging job to do and in the end we never got paid for the job.
Agent replied · 23 October 2024
We are sorry to hear of your experience and would like to find out more so we can provide a resolution. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotBought a house recently and found the…
Bought a house recently and found the whole experience very good. Was kept in touch throughout the process. Very professional service.
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotThank you Savills
I instructed the Savills Stamford branch to handle the sale of my apartment as, of the three estate agents that I initially contacted to discuss my position and requirements, only James at Savills really went out of his way to help and to answer my queries.Whilst I knew that, in the current climate, I would need to be realistic about price, Savills achieved a quick sale for me and, very importantly, a very speedy completion. I think that many people underestimate the importance of the time and work that goes into ensuring that an initial 'yes' finally results in a sale going through to completion. It was during this time that Victoria really impressed me and confirmed to me that Savills had been the right choice. I highly recommend. Thank you Savills.
5/5
TrustpilotThe Savills team is highly professional…
The Savills team is highly professional and very experienced. Good job! thank you Josh (and all the team)
Agent replied · 23 October 2024
Thank you for your feedback, it was our pleasure.Regards,Josh (and the team)
5/5
TrustpilotHouse Purchase Process
I’ve looked at many properties through several agencies but Savills was by far the most useful and trustworthy. I had Jess Jabou as my agent and she was knowledgeable, she kept us updated throughout the purchase, patiently answered all our enquieries and was overall a lovely agent to have. She made the process less stressful.
Agent replied · 23 October 2024
Thank you so much for your review, Anna, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Jess
1/5
TrustpilotSavills is ok but it's just the front
Savills is ok but it's just the frontPutting one star simply because of the subprovider used by Savill's for referencing checks - LettingsHub.Worst experience ever and lot of new grey hair thanks to that one.If Savills wants to improve their service they must take care of the image constituted by the whole end-to-end process they drive their customers through, not just by the fancy front.
Agent replied · 23 October 2024
Thank you for your feedback. We take pride in providing great service, and take any issues very seriously. Please can you email socialmedia@savills.com with more details so we can investigate?
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