5/5
GoogleSasha has been extremely helpful throughout the entire process of finding and renting a flat. Definitely recommend her and Rolfe East if you seek to move to London.
Trusted Agent profile · Ealing
Rolfe East Ealing reviews
★★★★★
149 reviews across 2 platforms
Rolfe East, 18-19 The Mall, Ealing, W5 2PJ
Rolfe East's office in Ealing, at Rolfe East, is rated 4.0 out of 5 across 149 reviews on two platforms, including 131 Google reviews rated 4.4.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Google1/5
GoogleThe beginning of course great, because you care about new clients. However the end of the tenancy was a joke. Experienced valuation of the contract. Deposit held for more than a month. Ignoring calls and emails by the staff. The amount of stress and anxiety caused by the agency in those uncertain times? Wow If you don't want to be pushed around, do not go there.
5/5
GoogleThese guys are simply the best. I picked up the keys to our dream home yesterday, and was delighted with the service throughout. I have to commend both David Curley and Chris Baker who I dealt with extensively. Professional, courteous and just a joy to interact with. I wholeheartedly reccomend these guys and the Ealing branch in general. Well done guys, and thanks so much for your support.
1/5
TrustpilotNot recommended.
I recently had an appointment, November 2020, to view a property managed by Rolfe-East. The agent who came out from their Ealing, London, branch is utterly unsuitable to be a salesman. He was rude, disrespectful, big headed and made it seem like he is doing me a favour to show me around. He put me right off that property or any other connected to Rolfe-East.
4/5
GoogleRented a very nice flat. Thanks to Sasha who helped as throughout the process even though there was delays from the landlord...
5/5
GoogleRanj was very professional and the agency was super fast and understanding. Would deffo recommend it!
5/5
GoogleSasha was great helping us find a great flat and making the transition quick and easy. Thanks!
1/5
TrustpilotMr Dexter is a liar
This review is targeted at Mr Dexter
Agent replied · 23 October 2025
At Rolfe East we take all feedback very seriously. Customer service is a high priority to us and any negative feedback is investigated and action taken as a matter of urgency. We have looked into your case and our finding are as follows: We can confirm that your offer was indeed accepted by the landlord. However, both the landlord and the proposed tenant reserve the right to withdraw at anytime up until the moment the tenancy agreement is signed and the consideration fulfilled which is normally the first months rent paid. This is regardless of whether a holding deposit has been lodged or not. Unfortunately in this case the landlord received an offer which they preferred and decided to move forward with that offer instead. As agents we do not have control over which tenants offer is accepted, this is solely the landlord decision and as agents we have to follow landlords instructions. The reason a deposit was not taken even though the landlord was initially interested in your offer, was because Dexter was waiting for the landlord to confirm their instructions. As a company policy we do not take money from potential tenants without the landlords confirmation to begin the referencing process. There are situations like this where a landlord can and unfortunately sometimes do change their minds. We will also stress that the landlords decision had nothing to do with you not paying a holding deposit as you stated, it was simply the landlords preference. This decision would have been the same whether a deposit is paid or not. Having gone though the calls and emails thoroughly we are convinced that Dexter did his best to handle the situation with care. Once it became apparent that the landlord wanted to go with another offer, Dexter called you straight away, but got your voicemail. Rather than just leaving a message to tell you what had happened he asked you to call back, so he could explain directly which in our opinion shows care. When your partner called back he told her what happened. As he knew you wanted to move quickly he told her about a similar alternative property which was available immediately. This shows a pro-active approach from an agent showing care. He was obviously trying to help find a solution for you, rather than showing a lack of care. You then called in and were very abusive, and swore at Dexter on the call. We must stress that we understand this must be very frustrating for you, but we will not accept abusive behaviour towards our staff members. We would be pleased to assist in helping you find another property if you would be open to working with us.
4/5
GoogleI appreciated the fact that a few days allowed to conclude the rental of an apartment exactly in my needs
Agent replied · 20 June 2024
Hi Yves, thank you for your feedback.
5/5
GoogleSasha and Ibrahim were of great help finding a new flat for us and our dog! Really recommend them.
5/5
GoogleI was reluctant at the beginning to contact those big real estate agencies as I've been ripped off a while ago from one of them by the admin fees and plenty of hidden fees. After I contacted rolfe east and talked to Sasha as sales person she made everything simple and straight forward for me. I would strongly recommend this agency. Samir
5/5
GoogleVery professional , friendly staff and brilliant service , Ranj service was outstanding ,I absolutely recommend it
Agent replied · 20 June 2024
Hi Marwan, thank you for taking the time to share your feedback. Much appreciated.
5/5
GoogleI was really happy with the service of Sasha Kumari. She was professional, gentile and nice. Sasha showed to really care for what I was looking for and tried to find a solution, she showed interest for my priorities and tried to adapt and find an option that meet my needs. I would definitely want to work with her a next time.
5/5
GoogleExcellent,professional customer service!! Special thanks to Monika for providing us a Lovely house!!! Saeed&Roya
4/5
GoogleSasha was great to work with. She made herself available and was very helpful!
1/5
GoogleNot great at dealing with clients. The agent I was assigned to was hard to get in contact with. Other staff say that they will ask the agent to call back but never does. It took over a week to get my holding deposit back which should have taken 3 days max. Don't waste your time!!!
3/5
GoogleThanks Karolina & Paul! I appreciate your help but it can be better!
5/5
GoogleProcess was rather smooth. Special thanks to Fleur for her diligence and assistance
5/5
GoogleWe recently moved from Oxford to Lodon, in a lovely 2 bed apt and our consultant Sasha did a really great job explaining everything to us, was very friendly and professional. I was very happy that we found Rolfe East, they made our whole moving experience so much easier,they were really helpful and offered quality service all in all.
5/5
GoogleWe have used various estate agents in Ealing Broadway over the years but without a doubt the Rolfe East team of David Curley and Chris Baker acting on my wife and my behalf were a formidable team who always went the extra mile . Fantastic result . Mr and Mrs Johnson W5
5/5
GoogleAs soon as I stepped in the office I was welcomed by Fleur, she immediately understood what I was looking for and found exactly the right solution for me, exactly at the right time! Karolina then really helped me and advised me on the negotiation process. Great team, very friendly and professional! Highly recommend this brilliant team/agency!
5/5
GoogleSasha and her colleagues at Rolfe East letting team Ealing branch are professional, experienced and extremely helpful. She made the renting process from viewing the flat, putting the offer in, reference check and signing contract all easy and efficient. I have felt well looked after and my interest is her main concern. Highly recommend.
5/5
GoogleAs soon as I stepped in the office I was welcomed by Fleur, she immediately understood what I was looking for and found exactly the right solution for me, exactly at the right time! Karolina then really helped me and advised me on the negotiation process. Great team, very friendly and professional! Highly recommend this brilliant team/agency!
5/5
GoogleI have been using Rolfe East now for over 10 years and they have consistently delivered results for me. They offer a very friendly and personal service and would highly recommend them to ANY landlord without hesitation. Keep up the good work Team!PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rolfe East Ealing
How many reviews does Rolfe East Ealing have?
Rolfe East's Ealing office has 149 reviews across two platforms: 131 on Google, 18 on Trustpilot (across the whole business).
What is Rolfe East Ealing's rating?
Rolfe East Ealing is rated 4.0 out of 5 across all 149 reviews, and 4.4 out of 5 on Google from 131 reviews.
Where is Rolfe East's Ealing office?
Rolfe East Ealing, Rolfe East, 18-19 The Mall, Ealing, W5 2PJ.
