5/5
GoogleThe service was great, Katie was with us in every step, she made everything smooth and fast ,the whole process was less stressful and complicated than it usually is. Thank you so much Katie
Trusted Agent profile · Ealing, London
Verified
Go View London Ealing reviews
★★★★★
590 reviews across 3 platforms
24 Station Parade, Uxbridge Road, Ealing, London, W5 3LD
Go View London's office in Ealing, London, at 24 Station Parade, is rated 4.6 out of 5 across 590 reviews on three platforms, including 562 Google reviews rated 4.6.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Google5/5
GooglePaul and Helyn were fantastic throughout the process and kept us informed, as first time buyers it was quite scary but it became an easy process due to their expertise. I highly recommend Go View.
5/5
GoogleWe have a property that is rented, and Go View has been exceptional in providing us with advice on market value and our go to person was Jesal who is very responsive, professional, and puts the landlord's and our priorities first. We …
5/5
GoogleGreat service, very attentive to ones criteria and demonstrate a deep knowledge of the local market. It has been a pleasure to be assisted thus far by Ashley, Stephanie and the team.
4/5
GoogleWe went through a long process with GoView, with Viren , Helyn, Michael. Once you realise they’re working towards a sale and you’re working towards a house, and understand the overall goal is the same it become effortless. The agents are extremely responsive , helpful, personable and a good point of contact.
5/5
GoogleThe team at Go View were absolutely brilliant in helping us from start to finish with our property purchase. We encountered some obstacles during the transaction but Paul and Donald were great and would highly recommend their services 👍
Agent replied
You were great to work with too, and much appreciated for the business. All the best !
5/5
GoogleIt's our first time to buy a property. James and his colleagues provided exceptional service to us in our search for our dream home. As we viewed more and more properties, we have got clearer picture what kind of home we are looking for, he had been patient to our ever-changing requirements. The number of properties listed on Go View was also good, we had a lot of properties to view, each with different characteristics. Each time we view a new property coming from James' recommendation, it gets better and better each time. It was a friendly and wonderful experience to use their professional service. 100% recommended!
5/5
GoogleHaving experienced a poor service with other local agents I was recommended to Go view London by a business contact. From my initial contact right up to the sale of my property I was amazed by the care and attention I received from Donald and his team. A superb service that I highly recommend, and my new buy to let property when purchased will be placed in their lettings department without a doubt.
5/5
GoogleThis was my third move through an agency and this was by far the easiest to deal with. I've never gone from seeking a flat to having a flat with so little stress than I did with this experience. Sandra put a lot of effort and time towards helping us with our move. We are very happy with the flat and with our experience with the agency. Thank you GoView, especially Sandra!
5/5
GoogleThis was my third move through an agency and this was by far the easiest to deal with. I've never gone from seeking a flat to having a flat with so little stress than I did with this experience. Sandra put a lot of effort and time towards helping us with our move. We are very happy with the flat and with our experience with the agency. Thank you GoView, especially Sandra!
1/5
GoogleLack of customer focus - just good on sales, once the deal is done they no longer care nor invest any time in the customer's experience. I am sure they must have a great sales team, I can not complain about the person that helped me find my rental property. But from that point on, whenever you need to deal with them on any contract updates or additional day to day requests they will be unresponsive or very brief and unprofessional in replying - this has happened on several occasions.NegativeResponsiveness, Quality, Professionalism
Agent replied
Hi Ana, from your Google account name we cannot find a record of you as a client. If the matter relates to lettings, please email the Lettings Director, Bryan Light, directly blight@goviewlondon.co.uk and we will look into your feedback. Kind Regards Go View London.
1/5
GoogleWord of warning to those considering renting through GoView -- don't do it! We have just ended a year-long litigation process with this estate agency following the end of our tenancy. For many years we rented through GoView. When we didn't have to deal with their property management team, we were quite content. However, things went sour when a property we rented was managed by the GoView and not the landlord directly. The team was unresponsive, belligerent, and dishonest. We experienced numerous issues throughout our tenancy, from mice in the flat to no heating for a month (during winter) to broken white goods that went unrepaired. Not to mention the lack of respect for our privacy and quiet enjoyment of our home, verbal attacks, and unchecked aggression. Despite attempts to escalate matters to Bryan Light, he remained spineless and silent on matters. Fortunately, we knew our rights (and the law) and refused to give in to their bullying tactics. Joanna in particular is a nasty piece of work and should not be in a client-facing role. With no real experience outside of GoView, the title of "Head of Property Management" is meaningless. Overall, a terrible experience that could have been avoided if GoView employed an ounce of professionalism and morality.NegativeResponsiveness, Professionalism
Agent replied · 30 July 2023
Hi Selina, we are very sorry the relationship soured for you the way it did. We clearly have a difference of opinion on various matters to do with the tenancy as it reached its conclusion and our role in administering your contractual duties while undertaking our obligations to the landlord. Wishing you all the very best for the future and thank you for the years of being a tenant with our firm.
5/5
GoogleAs tenants, Go View have been very responsive in sorting out any issues we have had with our rental house. Mari in particular has given us a great service, quickly getting an engineer in to fix the hob when it stopped working, always staying in touch throughout the process and keeping us to date. Michael was also great during the lettings process, very professional but friendly and the whole moving in process went smoothly.
5/5
FacebookI think the estate agents at go view London were very helpful. Louis Turvil-West was contactable and helpful at any time I needed help with the buying process. Would definitely recommend to my friends and family.
Agent replied
Thank you Hannah, it was great advising you and were a pleasure to deal with. Thank you Louis and all at Go View London.
1/5
GoogleI have rented a flat for one year through them and at the end of the contract I can only say it was completely disappointing to deal with them. There is no sense of communication or understanding.
Agent replied
Marius, sorry to hear this - please email hello@goviewlondon.co.uk with any feedback over what you think can be improved end of tenancy. Kind Regards Go View London.
5/5
GoogleI have now worked with Mario at GoView on two separate occasions to find a home within the Ealing area. On both occasions Mario was very personable and professional and produced the best results of any of the agents we have dealt with in the area. I wouldn't hesitate to recommend the services of Mario and GoView to anyone looking to rent in the area and, in fact, I have done so on several occasions.
1/5
GoogleRegarding go view London Left a holding deposit Tuesday Morning 3 weeks ago with Go View London & Jay nearly 500.00 July 2020 Never followed up with me for 2 days after I sent the deposit or 2 pre contract agreements which mean nothing to them which we spoke on the phone, documents I returned paid and signed within an hour ?. - Never finalised sale it or even followed up to tell me different.. - 2 weeks later no response back or money returned A disgrace being honest never seen anything like it can't put it into words extremely disappointing!. Wasted alot of my time and money and I gave so many chances and was constantly let down. Never again springs to mind.
Agent replied
Dear Jordan, We are sorry you experienced this delay it is not standard practice and this has been explained to you by our Lettings Manager. We run an exceptionally busy, independent estate agency. It is a system that administers hundreds of tenancies a year and works exceptionally well in the main with little or no complaints - as you can see from the reviews on this platform. It is a system that automates refunds within 3 working days, and this involves only a couple of interactions with a colleague to administer the payment return. Upon a feedback meeting with the colleague responsible it was decided that estate agency was not the career for them and they have moved on. We can only apologise for the distress caused to you on this occasion, it's not how applicants are dealt with in the vast majority of cases, but rest assured we have learned from the experience. Kind Regards, All at Go View London.
5/5
GoogleGo View have been one of the most proactive and helpful estate agents in our search for a temporary rental property, as well as our longer term search for a property to buy. As a result, should we have properties ourselves to let or sell in the future Go View would definitely be top of our list to use. We have dealt with Morne and Oliver who have both been excellent.
5/5
GoogleWe recently worked with Ramona from GoView for our rental search and we were very pleased with our experience. Ramona was very responsive and offered to show us the flat multiple times and addressed all our questions and concerns very quickly. I'm very happy with our rental search with GoView and Ramona and would highly recommend :)
5/5
GoogleAshley was always very professional, helpful, patient and great in communicating. It was truly a pleasure to deal with him as he did his best to offer as much help as possible.
1/5
GoogleAvoid this agency as much as you can. Just steal your money basically. Down hundreds of pounds at the end of our tenancy even though we never agreed to any money being released as a deposit. Appalled at the customer service. Absolutely disgusting with the way they went about everything. Also funny how they 'cant verify' any of the negative reviews, it's never their fault is it. Do yourself a favour and go with someone else. It's really not worth the headache.
Agent replied
Dear Mashal Sadiq, We understand you were tenants that we introduced to a landlord client, who then administered the tenancy and registered your deposit directly as landlords are entitled to do. Part of being a tenant is that you need to pay your rent in line with your tenancy agreement and if you wish to enact a break clause you need to do so in line with your contractual terms. It is false and defamatory to suggest that we 'just steal your money'. We administer hundreds of rental agreements every year, the vast majority of tenants pay their rent in line with the agreement and respond to our communications when we need to facilitate agreements between them and their landlord. There are over 125 separate pieces of legislation in the management of private rental properties and we need to adhere to the contractual arrangements that govern these agreements while protecting the interests of our client, the landlord. At the same time from the hundreds of rental agreements we do yearly, and we collect over £8m in rent on behalf of clients on annual basis, we try to do our job as fairly and reasonably possible to tenants, many of whom go on and leave us a positive reviews. We are thankful for these positive reviews given as an independent business employing over 20 colleagues our reputation is really important to us in growing and sustaining our company. You may wish to consider your review and if any falsehoods contained within it may be unfairly prejudicing our business.
5/5
GoogleBEST LETTING COMPANY BY FAR. We submitted queries with some companies that never even got back to us but Goview was nothing like those companies. Our agent, called Morne, was refreshing in his expeditious manner of presenting us with the best listings and actually considering what was important to us. We felt comfortable with the whole process and my wife and I are really excited about our new place! Thanks Morne!
5/5
FacebookJesal Sisodia is a brilliant Senior Lettings Negotiator He listens to all the needs and prioritises property search on the basis of the customers requirements. I would recommend him to everyone.
Agent replied
Thank you so much for your recommendation Ananya, it's always greatly appreciated! We're thrilled that Jesal could help you with your search. Many thanks, all at Go View London.
1/5
GoogleBooked a viewing and address provided was not leading me to the property. Contacted the agency several time to get support. No answer to any email or call done and no call from them despite being already late for the viewing. I commute 1h to see the property to then leave without seeing it. I emailed the person that booked this for me to inform about the situation, as she was off I did not expect any answer on that day but perhaps a follow up email with an apologies for the lack of support and the waste of time. After almost 20 days I received an email asking if I was still looking for a property. Honestly if I was I would not use your letting agency. Very poor customer service and careless agents.
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