Trusted Agent profile · Ealing
★★★★★
2,257 reviews across 3 platforms
2 New Ealing Broadway, London, W5 2NU, W5 2NU
Dexters's office in Ealing, at 2 New Ealing Broadway, is rated 4.4 out of 5 across 2,257 reviews on three platforms, including 338 Google reviews rated 4.7.
338
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,917
Reviews on Trustpilot
Business-wide
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole team in Dexter is super…
The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!
Dear Carlotta, Thank you for taking the time to leave a wonderful 5* review. Daragh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGeorge Calderara manager of the Hendon…
George Calderara manager of the Hendon agency and Daniel Grossman were supper efficient in makin the sale process progress so quickly. Our offer was made on the 6th November and we exchanged on the 19th December. Thank you to the team. We are delighted
Dear Joe, Thank you for taking the time to leave a wonderful 5* review. George and Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe has been very friendly and has…
Joe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. He communicates well and keeps us informed at all stages . We could thoroughly recommend Joe for all rental needs.
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters North Property Management Team…
Dexters North Property Management Team are great and have sorted out any issues for me within a reasonable amount of time of me moving in.Petros Giorganios has been extremely helpful and polite and I would definitely recommend him to anyone that wish to uses Dexters Property Management.
Dear Rekha, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotZen in Battersea
I would like to commend Zen Sinclair at the Battersea office for the excellent service she provided to us in securing an apartment in Theatre street. She was efficient, quick to respond and very attentive and her assistance since we moved in has been huge. Thanks Zen!
Dear Rosie, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was superb
Alistair Maclean was superb - he ensured we were fully informed throughout the house purchase process and kept us up to date with every piece of information during a complex scenario and answered all queries promptly - Kudos to him and our thanks ! Simon
Dear Simon, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat customer service. Dealing with property management team is always quick and easy. Would recommend Dexters for property services and lettings. I also used Dexters to purchase a flat, Yasmin Paterson was super knowledgeable and found us the perfect flat for our needs and budget. We are still in the buy process but she has been very helpful along each step of the way. Thanks, Karol
Dear Karol, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotJessica is simply the best
I recently had the renewal of contract with the help of Jessica Carson at Dexters.Jessica was very efficient and professional in negotiating with the landlord. The deal was closed in one day with a satisfactory outcome. I am very happy with Dexters and Jessica is just brilliant. Thank you for all.
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had a really good experience using Dexters to purchase our property. Gurinder in particular was so patient and helpful in the process. Kept us up to date, was responsive and we could always reach her when we needed her. If we were to ever move again, we'd request Gurinder handled the property. In Gurinder's absence, the rest of her team were exactly the same level of professional. Would really recommend them!
Dear Vicky, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotGreat communication
Great communication. The communication with Nabeel has been excellent. He is really helpful, and always came back to us so quickly. We are happy that we can reach him for any problem or question that we have.
Dear Manuela, Thank you for taking the time to leave a wonderful 5* review. Nabeel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotChloe Curd was absolutely excellent
Chloe Curd was absolutely excellent. She made the process a lot easier for me and made sure to keep me informed throughout.
5/5
TrustpilotI have had a really great experience…
I have had a really great experience with Dexters. I would particularly like to mention Ana Ferreira as she has been so helpful and lovely working through any issues we have had and I am honestly so grateful she is our property manager. Thank you Ana!
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOverall we have had a good experience…
Overall we have had a good experience selling our house with Dexters. I can recommend Peter Gobey whose straightforward and positive approach got us there in the end. He was not over bearing, but courteous and helpful. We were reassured by his professional experience and attention to detail. As well as Peter, we would like thank Paul Samuels, both for their dedication and professional practice.
Dear Lucy, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJoe Read at Dexters really does go…
Joe Read at Dexters really does go above and beyond for his clients and tenants. Joe is incredibly responsive, even on a Sunday when there was an issue. He does what he says he's going to do and more. I recommend him and Dexters.
Dear Nicole, Thank you for taking the time to leave a lovely review regarding Joe. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAnton has been really helpful in my search for a new property. He’s always ready to help and answers any questions I have. Amazing service!
Dear Jennifer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotI never knew it would end up like this...
I was an employee of Howsy from the Philippines, that Dexters acquired years ago. Then this year Dexters decided to discontinue our employment with them. We knew this would happen, and I personally didn't take it against Dexters, so long as they and QQI (which is the acting HR side of Dexters here in Manila site) to pay us the separation pay that is accordance to the labor code, and this should include the number of years I stayed as an employee of Howsy which was year 2019.A lot of things happened already from the moment QQI announced the discontinuation of our employment with Dexters. And the experience that me and my colleagues are STILL experiencing is VERY CHAOTIC! This QQI hasn't released our separation yet! They refuse to honor the original hire date from Howsy - which by the way they stated from their meeting with us that will definitely be granted - just like what happened to the first batch of employees of Howsy that were also got redundated. I wouldn't want to step too low for this if only me and my colleagues were treated professionally and respectfully. They're all LIARS! The pay is now long overdue. So, please DEXTERS, help your MANILA team to raise this issue with QQI. We were your once a helping hand with your jobs, especially with repairs. We hope that this small favor from us could at least lessen the burden from us financially, after you decided to leave us all now jobless! Thank you.
Dear Luisa, We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
5/5
TrustpilotExceptional Property Management Support
I can’t speak highly enough of Ryan Campbell at Dexter’s Property Management. He is consistently professional, efficient, and genuinely polite in every interaction. Communication is always clear and timely, and he handles everything with a calm approach that gives real peace of mind. It’s rare to come across someone so reliable and easy to work with, I honestly couldn’t ask for anything more. Highly recommended!
5/5
TrustpilotFeedback
I have dealt with Yasmin who has been extremely helpful. She has been very friendly, highly responsive and accurate with the detail in that I have only been shown properties that fit my requirements. This helps to avoid time-wasting at both ends.
Dear Frank, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery responsive
Very responsive, get things done properly and no messing around! Grace Solan was extremely helpful, patient and friendly so made the discussion around signing our new contract as easy and smooth as possible. Also wanna give credit to Poppy Russell who also looks after the property and is very helpful.
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotConstant spam via post.
Constant spam via post.If you're a tenant in a property, looking around the market, Dexters will take the information they demand off you before they'll even discuss a property and then use this for their own marketing.Sending repeated and constant letters to the address, despite you still living there.The last one today is so ignorant."By now you will have received a number of letters from me, which I hope demonstrates my proactive approach".No, Bobby, it demonstrates that you don't get the message and your letters go straight in the bin. "I am surprised that a property like yours is still on the market [..]"Wrong again, Bobby, it is not on the market.Completely and utterly clueless and borders on harassment. Not a good advertisement for your business. Not just the letters, the assumptions made but also using data provided for another purpose to be used for this reason.This is in relation to your branch covering SE10.
Thank you for your feedback, we’re sorry to hear your experience wasn’t as we would have expected it to be. All feedback is very important to us and we appreciate you bringing this to our attention. We have requested for Marketing to remove your property from receiving letters going forward. If you would kindly contact me at customerrelations@dexters.co.uk if there are any further issues. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat experience over a number of years…
Great experience over a number of years letting a property through Dexters. Very responsive and clear communication, and I've found any issues that arise with the property are quickly addressed. Natasha Bedenik is a go-to contact but all the team have been professional and helpful.
Dear Craig, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExceptional Support in a Time of Crisis
I don’t have enough words to say about Monika Piszczyk. Even though I am a stranger to her, she treated me as if I were family. When I experienced a scary visit from our rodent friends in the middle of the night, I understandably woke up in a panic. What followed was a series of events that, without Monika’s support, I wouldn’t have managed.Monika got on the phone with me to calm me down and liaised with the landlady to get my expenses approved, even though I didn’t follow the standard method by getting a contractor outside of the agency. She could have easily stuck to procedural components, but instead, she saw past that and empathized with me as a human being. Her kindness and efficiency resolved an incredibly stressful situation and for that I can’t thank her enough!
Dear Joanna, I am delighted to hear that you have had a brilliant experience with Monika and the Property Management team. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotI want to express a big thank you to…
I want to express a big thank you to the Dexter team, and especially to Donalina who deals with the property I rented, a very polite and friendly young lady. All deficiencies and issues in the property were resolved in time. Lady who definitely understands and loves her job. Thank you Kind Regards Zlatozar.
Dear Zlatozar, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSuper Management Office
I will only entrust Dexters at Ealing to manage our properties. Special mention to the Head of Management, Christian Pengelly. He is hands on, and always answers our emails or phone calls promptly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dexters's Ealing office has 2,257 reviews across three platforms: 338 on Google, 2 on Facebook (across the whole business), 1,917 on Trustpilot (across the whole business).
Dexters Ealing is rated 4.4 out of 5 across all 2,257 reviews, and 4.7 out of 5 on Google from 338 reviews.
Dexters Ealing, 2 New Ealing Broadway, London, W5 2NU, W5 2NU.
