Chase Residential Ealing reviews

★★★★★ 5/5

Google

Very Helpful & Friendly Staff, Dharmesh has helped me find a new home and got references done in 2 days, quick and amazing service.

Agnieszka · 17 April 2025

★★★★★ 5/5

Google

Chase Residential has been highly efficient and helpful throughout the entire process. They respond quickly to all enquiries and endeavour to ensure that the rental process goes as smoothly as possible. The staff are proactive and understanding. I will recommend Chase Residential to anyone who is looking to rent their property. Many Thanks to Dharmesh, Tom and Indu.PositiveQuality, Professionalism, Value

ARUN · 30 August 2021

★★★★★ 5/5

Google

Professional and excellent customer service given by Dharmesh Mohane me his team. Would definitely recommend their amazing service. Reasonable price and very efficient agent. Thank you for assisting in buying and renting my properties.

Dilip · 13 October 2025

★★★★★ 5/5

Google

Excellent customer service by Dharmesh.

Asim · 12 June 2026

★★★★★ 5/5

Google

Great Service and Very Profesional. Highly recommended. Speaks Gujarati and Hindi too.

Vishal · 14 April 2026

★★★★★ 5/5

Google

Chase are fantastic and I am a full time landlord/ Developer. I know from many years of experience which estate agents are good and bad within my area of Harrow. I can tell you that Chase is in the top three and in fact in the no.1 position at present. I have never been let down and the quality of the tenants are excellent. Landlord and tenants alike try Chase for all Round service and satisfaction.

Fangs · 14 June 2019

★★★★★ 5/5

Google

Very helpful Agency. Very kind people

Seif · 7 August 2025

★★★★★ 1/5

Trustpilot

THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!

I was on right move looking for properties to rent and I came across a nice apartment, I put in my details and I listed 3 days that I can come in for viewings all were in the evenings. I was then contacted by phone a few days after by Chase Residential to book me in for a viewing, the lady who spoke to me is called Chanelle Pierre. She initially booked us in for Monday at 3:20 but I emailed her back saying if there are any later appointments and she said she can rebook us in for 4:30 which I agreed to. Unfortunately we ran 10 minutes late due to traffic. The navigator was showing we will be there by 4:20 but due to traffic we were 10 minutes late. I realised at 4:05 that we will be late so I emailed Chanelle to apologise and inform her of the situation as her previous emails stated quote “Should you have any problems or if you are delayed, please contact us.” I didnot receive and replies so I assumed everything will be fine. I called at 4:38 to inform them that we are a minute away and that we are not sure where to park. Chanelle answered the phone, I was very politely explaining the situation to which she replied to in a very defensive way saying “but I told you you cannot be late or we will cancel the appointment” I was so shocked by her reply especially that I was so polite on the line and also she never said to me that if we were late they would cancel the appointment, in fact I only ever spoke to her once when she first got in touch to book us in and then all other communications with her were by emails and no where on the emails said that if we are late they would cancel our appointment. Chanelle then puts me on hold for about 2 minutes then comes back saying we have cancelled your appointment because you’re late in a very rude way, I said to her but we have just arrived, why couldn’t they just wait a bit longer especially that it says if you’re delayed just get in touch which she then said to me well why didn’t you get in touch and I said I have emailed at 4:05 and she said “if you cared enough you would have called” at this point I was so shocked I said to her to transfer me to a manager, she refused to do that by first saying no one is available and I said to her then let me speak to someone else and she said what’s it regarding and I said its regarding your attitude, she continued to be rude and when I tried to speak to repeat my request again she said to me “I’m not gonna let you talk all over me” and I said I just want a manager, she then disconnected the line. I was getting so frustrated, I called again and she answered, as soon as she answered I said put me through to a manager it’s my right to put in a complaint and she said what’s it regarding and I said again it’s regarding your attitude so she refused to let me speak to a manager, I said give me your manager’s email or tell me how to make a complaint but she also refused! I was getting very upset as she was continuously provoking me by either staying silent or refusing to let me speak to someone else, I yelled just put me through to a manager and she disconnected the line again! Absolutely outrageous, you cannot deny people to complain!! By far the WORST customer experience I’ve ever had in my life. What an absolute waste of time. If she had initially apologised for the situation and explained that they would need to reschedule as the person conducting the viewing has left then no issues would’ve happened and I would’ve probably just asked to reschedule, but the way this Chanelle came in very aggressive at me blew things out of proportion, and also claiming she said to me that if we are late they would cancel the appointment which is a lie. She really needs to learn to be polite, I think that someone should talk to her soon before your business suffers. All of us need to learn something new occasionally. I guess it is her turn. .

Jumana · 25 July 2023

★★★★★ 5/5

Google

I am currently renting with Chase Residential and it has been nothing but great! I had a few issues with the property and they were super helpful in addressing all queries and resolving all issues in a matter of days and sometimes within the same day. Highly recommended 🙂

Khaled · 13 June 2023

★★★★★ 5/5

Google

Dharmesh, Tom and their entire team of estate agents are very friendly, welcoming and responsive. They provided guidance throughout the whole process and are always quick to respond to any queries. I would highly recommend Chase Residential limited as they provide a high level of customer service.

Dhangauri · 13 June 2023

★★★★★ 5/5

Google

extraordinary agency! found us a dream house! extraordinary customer service! thank you very much! definitely recommend!

Olha · 12 October 2024

★★★★★ 5/5

Trustpilot

I can't explain in words how grateful…

I can't explain in words how grateful we are to Chase Residential for everything that they have done for us,for being honest and helpful,for going extra mile to help up move quickly.I've been looking for a new home for a while and the first time we saw the house and the area we knew that it has to be ours and they make it possible.The process was smoothly and easy,so thank you guys for everything,means a lot for us. Ancuta Herman

Ancuta · 4 May 2022

★★★★★ 5/5

Google

We've just rented a place through Chase Residential, they've been very thorough throughout the entire process, very helpful once we moved in, and made sure our new home is a comfortable place for us. I recommend them

Michaela · 13 June 2023

★★★★★ 5/5

Google

Great people from the directors to the assistant. Correct, helpful, professional and responsive.

Fériel · 12 October 2024

★★★★★ 5/5

Google

Dharmesh the agent is very very helpful and I am happy with all the help he gave me. Nice person.definitely I recommend that everyone uses his agency which is chase residential.

Asha · 17 April 2025

★★★★★ 5/5

Google

I highly recommend Chase Residential. We used their service as tenants for over 2 years and they always helped with anything without delays. They proved to be honest and trustworthy. I wish such an experience to all those looking for a place to live!PositiveResponsiveness, Professionalism

Anna · 13 June 2022

★★★★★ 5/5

Google

Great Staff - Good Service, Really helpful for renting a property. Thank you Dharmesh & Tom.

Pradip · 13 June 2023

★★★★★ 5/5

Google

Great people from the directors to the assistant. Correct, helpful, professional and responsive.

Fériel · 30 July 2024

★★★★★ 5/5

Google

Thank you, Tom! Great customer service, clear and timely communication, no hidden fees, honest and open with client. Provided great support to rent the desired property and continued communication and support after the agreement was signed. Would defiantly recommend to friends and colleagues!PositiveResponsiveness, Quality, Professionalism, Value

Yuriy · 30 August 2021

★★★★★ 5/5

Google

Thank you, Tom! Great customer service, clear and timely communication, no hidden fees, honest and open with client. Provided great support to rent the desired property and continued communication and support after the agreement was signed. Would defiantly recommend to friends and colleagues!PositiveResponsiveness, Quality, Professionalism, Value

Yuriy · 13 June 2021

★★★★★ 5/5

Google

Really helpful. Dharmesh was a great help and sorted out all my concerns.

Aishwarya · 13 June 2023

★★★★★ 5/5

Google

Very Good agency. I have been with them for 3 years and they really have been amazing and great service. Thank you

Ileana · 17 April 2025

★★★★★ 5/5

Google

Chase residential cleaned up my flat and posted ads in a very timely manner and found tenants over one weekend. Very responsive and quick!

Wan · 13 June 2023

★★★★★ 5/5

Google

Dharmesh & Tom, you guys rock Chase Residential are the best agent I have come across. They helped me throughout the tenancy process from beginning to end. Agents are very helpful and responsive as well. Highly recommended for their services. Thank You Chase Residential

Rohit · 13 June 2020