Trusted Agent profile · Dursley
★★★★★
81 reviews across 2 platforms
Waterloo House, 7 Long Street, Dursley, GL11 4HL
R A Bennett and Partners's office in Dursley, at Waterloo House, is rated 3.1 out of 5 across 81 reviews on two platforms, including 21 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dursley.
Every review we hold for the Dursley office, from every platform, shown as written. First names only.
1/5
TrustpilotDysfunctional with no complaints system
This Estate Agent does careful market appraisals but the offers rarely match the market value and communication is generally poor (mainly phone) and the complaints system non-existent. Probably the underlying cause is a conflict of interest between providing mortgages and serving the sellers' best interest.
5/5
TrustpilotVery friendly and professional staff Ollie
Ollie, the agent who showed us around one of their rental properties, has been the most friendly and professional agent we’ve ever seen. He answered all my questions, including some difficult ones, beyond my expectation and helped us understand the property and the area better. He has made the whole viewing experience very enjoyable.
5/5
TrustpilotGreat service
So happy, great and reliable service
5/5
GoogleWe recently sold our house with Sid & Naomi at RA Bennet and could not fault the service. It simple and hassle free from start to finish and we were kept well informed throughout. Thank you!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at any cost
Please avoid this agent at any cost. We had the most traumatising experience after the tenancy check out with several false claims made. Totally unprofessional.
1/5
TrustpilotDo they want to sell houses?
I tried to book a viewing via this company’s Stratford office today. I seriously wonder if they actually had the property to view. If they do, they are letting down their sellers badly. We are cash buyers and, whilst I appreciate they need to make sure we have funds, their off hand and intrusive questioning was annoying and inappropriate. As house buyers we will take our custom elsewhere.
1/5
TrustpilotLandlords find another managing and letting agent
I have been a Landlord for over 25 years and my experience with R A Bennett as managing and letting agents has been very disappointing. They are not very responsive to emails and seem to have too many people handling different aspects of the end to end process. They have arranged for repairs where they have not chosen the best contractors so that same work or repair has been done multiple times. The last two tenants they found were awful and I am required to spend thousands in repairs and redecorating costs.
4/5
TrustpilotI feel supported very well by Jessica…
I feel supported very well by Jessica who has checked in on me and has been kind and helpful about my situation and my rental journey.
5/5
TrustpilotChloe is responsive and efficient
Chloe is responsive and efficient. Far better than any other agent I have dealt with at any other agency. Most agencies have closed during covid and don’t bother returning calls!
1/5
TrustpilotPlease do not take property from RA…
Please do not take property from RA Bennet. They will go above and beyond prior to the home being rented out. Carefully read the agreement, paying particular attention to the small print. They are famously pricey and have a lot of hidden expenses. I'm shocked. They are pilfering from regular tenants.
1/5
TrustpilotTenants please beware!!!!
Tenants please beware!!!!! Do not use. Incompetent letting agents who don't return phone calls and emails. Have to be chased for everything. Had to do my own repairs in the end and now have lost half my deposit. Replaced broken blinds so that I had privacy whilst a tenant put back originals when I left and now have been charged hundreds of pounds for replacing them and for leaving a waterbutt in the garden!!!!!!!!! which I thought might be useful for the next tenant and which I offered to remove if new tenants didn't want it. Also have been accused of causing a small amount of ceiling paint to peel from the ceiling in the bathroom - no extractor fan in bathroom - after 18 months - wear and tear. Their property manager in Leamington claims to never visit properties himself - that says it all for you doesn't it?! They quite clearly favour dishonest landlords (and landladies!) because they obviously only care about their business. THEY DO NOT CARE ABOUT TENANTS - YOU HAVE BEEN WARNED
1/5
TrustpilotCowboys
My elderly mother (who suffers with dementia) contacted them for a valuation. They visited the property and promptly put it on the market WITHOUT HER PERMISSION. Apart from the fact that this is illegal, it is completely unethical and I’m disgusted that they are prepared to pull the wool over the eyes of a vulnerable old lady. I have been trying to get them to take it off the market for the last week and they are refusing point blank. As the other reviewer said, they are a bunch of cowboys.
1/5
TrustpilotWorst estate agent ever in Leamington… They force you to use their mortgage advisor
Worst estate agent ever in Leamington Spa. We are trying to buy a house and whilst putting an offer on a property we have been told by them that if we don't use their mortgage advisor we are not likely to get the house. Surely this must be illegal to force us to use their mortgage services?! Very dissappointed. I will be complaining to the property ombudsman.
1/5
TrustpilotR A BENNETT SCAMERS
Not much I want to say about R A BENNETT apart from pure scames and unprofessional never give them any money in till you sign for agrred property other wise you will never see your money back
1/5
TrustpilotWe've just taken our house off the…
We've just taken our house off the market with them in Cheltenham, five viewings in a year all time wasters, trying to get hold of them is a nightmare, got passed to the Evesham Office during Covid 19 and had to do a viewing myself which turned out to be another waste of time, and I shouldn't have done any viewings according to the Guidelines. Don't bother using them
1/5
TrustpilotTerrible service
Terrible service. Poor knowledge of pricing and market conditions. When you do talk to the office they are underprepared to help with queries. Dismissive of legal issues which more professional solicitors have given advice on just highlights that the staff are out of their depth and experience.
4/5
TrustpilotA really great service
A really great service, a big thanks to all involved at the Leamington spa office for the work you all put in, and on some occasions, going beyond expectations 👍
1/5
TrustpilotI would not recommend these people to…
I would not recommend these people to sell your home. The manager Neal signs you up then leaves you to young inexperienced sales people that probably would be better placed selling shoes.
1/5
TrustpilotTheir representative turned up to value…
Their representative turned up to value my property and didn’t appear to have any knowledge of the area and properties in it. She actually asked me what I thought my property was worth then proceeded to give me a very low valuation without even looking at the outside area.Very unprofessional in my opinion.
5/5
GoogleAn honest firm where the guys have great integrity. Friendly, human and on your side! A complete turnkey solution.
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
5/5
TrustpilotGreat service
Great service from Zoey and Kamal from start to finish in the purchase of our new home they kept us upto date with progress and definately went the extra milewould highly recommend
1/5
TrustpilotCowboys
Absolute bunch of unprofessional sales people. If I was selling a property I would be very unhappy, invariably too busy to pick up the phone. Didn't turn up for viewings or allegedly just late. Don't deserve to be in business. They just lost a cash buyer.
5/5
Trustpilotlovely estate agents our lettings…
lovely estate agents our lettings negotiator megan was amazing would reccomend ra bennet if looking for a place in stratford-upon-avon
5/5
GoogleExcellent team, would never use another estate agent
Hello. Thank you for your excellent 5 star review of the great service you received from R.A. Bennett & Partners in Dursley. It is fantastic to read that you would never use another estate agent. Best wishes, Emma.
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Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dursley.
