R A Bennett and Partners Dursley reviews

★★★★★ 1/5

Trustpilot

Charged for tenant responsibilities

I am a landlord that was charged for a fuse replacement on an extractor hood in my property when this was the responsibility of the tenant. After many emails and incompetent responses from various managers, I have decided to write this review. Do not trust these incompetent managers, who are only on commission. There was one manager who agreed with me that the cost should have been with the tenant, but could not do anything about it. The contractor they used lied about the wiring, but as I work with electrics, I know what to ask.

Mike · 22 April 2026

★★★★★ 5/5

Trustpilot

Broadway Branch - Excellence in Professionalism and Knowledge

We currently live approx. 1.5 hours away from Broadway and wish to find our forever home there, or the surrounding villages. We firstly booked and attended an appointment with their in-house mortgage broker (see separate feedback). We were then introduced to one of the teams sales negotiators, Isabella Ritchie, to discuss our property requirements and current availability of properties. "WOW" is the first word that comes to mind. Isabella's professionalism is second to none. She actively listened to our wants and needs asking us questions to help narrow down our search. Her knowledge of the different areas was fantastic, off the top of her head knowing if there was a village shop, pub, church etc. and where the nearest town for larger shops was located (including miles/travel time). Isabella's personality is very calming, friendly and helpful, you immediately know you are in good hands. Her work ethic shines through and she has already telephoned since our meeting on Saturday with new properties she believes would suit our needs. Isabella is a true asset to the Broadway team and they are very lucky to have her.

Jessica · 10 April 2025

★★★★★ 5/5

Trustpilot

BRILLIANT and DEDICATED

I can't fault R A Bennetts Broadway we have received a super professional, polite and excellent service from the team. We originally went on with an online agent, big mistake. After having met Amelia at Bennetts and giving her a run for her money with questions as to why should we engage you, we were highly satisfied with all her answers and have been absolutely delighted and reassured as to the support the whole team provide. Straight talk and a passion for selling dedicated to the buyer. This team are on it, did all my viewings and maintained a highly professional calm approach. Joe was great with viewings, friendly, professional, cheerful and provided regular weekly feedback to us on how our property was doing and made suggestions for keeping it fresh. Always obliging. And finally Emily has been brilliant in conducting the viewings also, calm and professional at all times, Emily has facilitated getting us over the final hurdle from the initial offer, to keeping us efficiently informed every step of the way and being the liaison between us, the buyer and the solicitors without delay. Truly brilliant and knowledgeable. I thoroughly recommend the Broadway team and I have previously been an advocate of online selling before but not now, this team really have earnt their fee. They work hard, are driven, down to earth and very nice people. Thank you for everything you have been AMAZING!

P · 10 February 2025

★★★★★ 5/5

Trustpilot

Excellent experience with RA Bennet in Broadway

Excellent experience with RA Bennet in Broadway. Amelia, Emily and Isabella were always extremely helpful and responsive. Amelia has been especially helpful and kind working with my elderly Gran to sell her house as she has moved into a home. Thanks All!

Emma · 27 February 2026

★★★★★ 5/5

Trustpilot

Simply the best!!

Firstly, we must thank the Broadway office for everything they did for us from our first viewing until completion day. Amelia is very professional and also extremely knowledgeable. Affable and friendly she navigated us through some potentially difficult situations. Supported by Emily ( very supportive and Joe, Amelia has created a great team who will be there for you Whenever needed. We cannot recommend them highly enough. Thank you for everything you did for us, we are very grateful. Gavin and Tracey Morris

Gavin · 29 September 2024

★★★★★ 1/5

Trustpilot

Tried ringing the Stratford branch and…

Tried ringing the Stratford branch and left multiple voicemails never got back to us. Rang another branch who we then booked a viewing for a property on Saturday 7th March at 12:15. We waited & no one showed up. Tried calling but could not get through. Have gone to find the property to make sure we were in the right place to then discover it has actually sold. Not sure why we had been booked in for a viewing or was not told that the property had been sold so the viewing was cancelled. Not the best customer service & would not recommend using them.

Customer · 8 March 2026

★★★★★ 5/5

Google

Great work from Syd and team. My experience selling with them was great. Hope to deal with you again. Thanks again Pat

Patrick · 11 August 2025

★★★★★ 5/5

Trustpilot

Currently viewing a lot of properties

Currently viewing a lot of properties. Appointment to view a property with R A Bennett. Met punctually with a warm welcome by Trainee negotiator Maya from the Dursley office. Maya handed me a set of particulars (the only negotiator to have details ready to give to me on viewing from the 4 properties that I had viewed that week with other agents). Big plus. All questions that I asked were either answered from notes at hand or written down for the information to be relayed to me later. The appointment was unhurried. A few key features highlighted without being too verbose or over the top. That evening I received an email with clear answers to questions that I had asked such as general running costs, who owned and was responsible for which boundary. Excellent service and a diligent member of staff.

Mike · 22 January 2026

★★★★★ 1/5

Trustpilot

Typical lying horrors

I won’t say which dump we had to deal with but they have to be the worst one, I have ever dealt with. Suffice to say they’ll do everything to get you to sign, and then after that, surprise surprise, flats not finished with essential work, then they state ‘well we don’t have to because you didn’t ask’ and then ‘well you’re signed now’ Also, they use questionable credit agencies to do checks as well that also ultimate people half way through applications to pay off debts that they are already paying, otherwise you can’t buy or rent. Genuinely couldn’t make this up! Absolutely shocking and not one f___ given by them. Audacity is the only word I’d use to describe them. Sadly this is that state of the UK now. No one cares at the top, so that filters down. Genuinely regret choosing them

Real · 2 May 2024

★★★★★ 1/5

Trustpilot

If i could i would give 0 starts.

If i could i would give 0 starts. Was buying a house and they are highly manipulating they tell you that you have to use their solicitor and their morgage advisor because otherwise they wont sell you the house. Which is a scam dont believe them the seller has no say in what solicitors or morgage advisor you pick. They said the same lie to 2 other people I know because they try to push on getting their solicitors and they WILL scam you on the quote.

Kalia · 21 March 2024

★★★★★ 4/5

Google

Molly was so helpful and friendly, I really appreciated her throughout what I found a very stressful process and felt like she was as emotionally invested as I was to get it completed! Thanks Molly!

Georgia · 28 October 2024

★★★★★ 5/5

Google

Our property was difficult to value, as it is a unique ex-public house building with enormous square footage but in need of renovation and modernisation. The marketing of this house needed careful handling, and Syd and the team did a fantastic job. Firstly, taking up their Enhanced Marketing Pack was a great move, enabling us to hit the ground running with professional photographs and premium Rightmove listings, getting potential buyers through the door. Such a unique property was always going to take a while to find its value and its new owners, but R A Bennett managed to get us what we needed. Additionally, as this was a divorce sale, Syd had the additional job of having two separated partners to contact at each step, all of which was handled sensitively and competently. Working with the team was a real pleasure, as they are lovely people, and the Dursley office has a friendly but businesslike atmosphere. Thank you Syd and Simon - you did a great job.

Sophie · 16 April 2019

★★★★★ 1/5

Trustpilot

The worst letting agents about

Avoid this company at all costs. Amey Taylor- Radmore is supposedly their lettings manager. She is a liar, a bully and I wouldn't trust her to help someone cross the road. They have stolen my personal belongings and will not allow me access to get to them. they stole and destroyed a legal document of mine. Amey has continually lied and is clearly teaching the other members of her staff to do the same.IF YOU WANT TO RENT OR HAVE A PROPERTY TO LET OUT DO NOT USE THIS COMPANY AT ALL.

Sarah · 19 August 2023

★★★★★ 1/5

Trustpilot

Let's put it down to it being a bad day........

Called today and spoke to Emma regarding the property we bought through them last year.......lots and lots of issues (new build). I felt the phone call was going well, I asked my partner for his mobile number to pass to Emma but she told me she 'didn't like my tone' (tones a funny thing, unless you know someone well you cannot asses if a tone is off or normal for that person,I do know unless someone is being rude, its extremely unprofessional to comment on it ) I said 'fine, I'm coming to the office now, see you in a minute', Emma then called the police. So unfortunately my experience with this company is you can't talk over the phone and you can't see them in person and they also sell poorly built homes. I've asked for the recordings of our phone calls too. I don't recommend this company at all for various reasons.........although we have now had a good giggle at Emma's expense! Sorry Emma 😂😂

Jessica · 11 August 2023

★★★★★ 4/5

Trustpilot

Great help in getting the apartment rented.

Ellouise and Jessica have been very helpful in finding a tenant for my apartment which I was unable to sell. Ellouise especially has done everything she can to get it rented. I was fortunate in having a very good tenant previously and hope the new tenant will be as good. There does seem to be an issue with losing keys as noted by someone else.

Ralph · 5 December 2025

★★★★★ 5/5

Google

From start to finish, Syd, James and Cathy were fantastic. House sold within days (before it was even posted on RightMove!). I was kept up to date throughout the process. I was a little apprehensive of using the in-house legal services but it turns out they were far better than a small "independent" conveyancer I've used before. Would definitely use R. A. Bennett again.

Andrew · 16 April 2020

★★★★★ 5/5

Trustpilot

Exceptional Service

I cannot give a high enough rating for Emma and her team. Professional from the start. They have always been very polite and calming, even when things were a bit tough!!!. Emma worked tirelessly, even on her days off she was always there, she has been fantastic and gone over and above to get done before Christmas deadline. Thank you so much to you all. Merry Christmas.

Christine · 22 December 2023

★★★★★ 1/5

Trustpilot

Warwick office amateurs

Referring to the Warwick office who come across as amateurs. They had one buyer for us at a substantial discount on the asking price and stopped sending anyone else over to view. I told them not to stop until we had a memo of sale but no. What's happened, the buyers have had to pull out because their buyers pulled out. Two weeks after supposedly getting the sale. Never again.

Paul · 16 September 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We used RA Bennet to let our property and fully manage it- what a mistake! They withheld our rent, told us on the phone that the tenants hadn't paid rent which was completely untrue. They had been telling us (landlords) that tenants wouldn't answer the phone to arrange repairs and had been telling the tenants that we as landlords would not pay for the repairs! We now manage the property ourselves and it is much less stress and communication is so much easier. Landlords - manage the property yourself this company only make life harder and make your tenants think you are a terrible landlord. Tenants - beware this company will lie about you to landlords and get you a terrible reputation.

Natalie · 26 March 2025

★★★★★ 5/5

Trustpilot

We recently sold a property in Broadway…

We recently sold a property in Broadway through R A Bennet it was a difficult sale but made much easier with Emily and her communication, professionalism, and patience

Peter · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling Experience with Cheltenham Branch

Appalling estate agent. Would not recommend. Went to view a house and they forgot the key, then we rearranged and they forgot the appointment and then tried to push us back further to view the house when we were first to view it originally! Then when we went in for a mortgage advisor appointment there, they were discussing the house we had put an offer on in front of us and saying “it’s estimated value of what they can get if it’s done up”and then booking a viewing for another client after having that conversation in front of us! They then never phoned us to tell other people have bided on the house until we phoned them and it was too late to counter offer. Then we never heard anything until they sold it. DO NOT RECOMMEND SO UNPROFESSIONAL!!

Caitlin · 27 February 2025

★★★★★ 1/5

Trustpilot

Evesham branch ignores requests

Evesham branch constantly sending me details of wrong type of houses, even though I have emailed them 6 times, spoken to them on the phone and unsubscribed from marketing, but still they send me wrong types of houses. I’ve been told branches are targeted to send so many emails, make so many calls etc a week, so basically they are just spamming their customer base. Ended up blocking their account to spam folder. Would suggest anyone looking to sell a house looks elsewhere, as buyers like me avoid them.

Dave · 21 February 2025

★★★★★ 1/5

Trustpilot

Tried to look at a property

Tried to look at a property, offered two and a half days in the week, and they had noone available to show me the property. Tried with the next week, same availability, still no one available. If you are marketing your property with them, and wonder why it is not selling, it's because it is impossible to view with them!! I'd chose another agent!

Martin · 7 August 2025

★★★★★ 5/5

Google

Syd and his staff, especially James who was brilliant, provided a first class service selling the property quickly. The process was was explained to me every step of the way and I was kept up to date at every stage.very pleased and would have no hesitation in recommending them

Robert · 16 April 2020