Trusted Agent profile · Durham
★★★★★
1,850 reviews across 2 platforms
1&2 Old Elvet, Durham, DH1 3HL
Robinsons's office in Durham, at 1&2 Old Elvet, is rated 4.8 out of 5 across 1,850 reviews on two platforms, including 93 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a great experience whilst buying a…
Had a great experience whilst buying a home through Robinsons. Toni could not have been more helpful to ensure a smooth process.Very pleased
Hi Rebecca.Thank you for your review and 5 stars ref our Ingleby Office. Toni and the team will be delighted.Regards.Simon Wright.Director.
4/5
TrustpilotWe have used Robinson’s in our previous…
We have used Robinson’s in our previous move so choose them again and found the very satisfactory
Hi Janette,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotThe Robinsons team at the Middlesbrough…
The Robinsons team at the Middlesbrough branch were a pleasure to work with. Regular updates throughout our selling process along with advice when required.
Hi DavidThank you for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotI find all members of staff really…polite
I find all members of staff really friendly and helpful. Will choose them in the future , if I ever need to move again.
Hi JillThank you so much for your review and 5 stars in relation to our Durham Office.The team there will be thrilled with your positive comments.Thanks again.RegardsSimon Wright.Director.
5/5
TrustpilotThe Robinsons team in Durham
The Robinsons team in Durham, were always available, supportive and very helpful, in ultimately helping us sell the property.Would recommend.
Hi Mr SmithThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
GoogleVery good value and quality of service!PositiveQuality, Professionalism, Value
Thank you Behzad, it’s much appreciated.
5/5
GoogleProfessional, honest advice. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you
5/5
TrustpilotSale of Hastings Place
Excellent service throughout the sales process with very friendly, knowledgeable helpful staff. I would highly recommend anyone buyibg/selling a property to use Robinsons.
Hi Mr FinckenThank you so much for your review and 5 stars.it is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotVery good service
Very good service. Kept in contact throughout the renting and selling processes and always on hand to discuss and resolve any issues.
Hi LeighThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
1/5
TrustpilotAppalling customer service
I am a landlord and have been left with a huge repair bill due to robinsons negligence.I will never use them again.
Hi Mr Alliston.Thank you for your review. I am sorry you feel that our usual high standards were not met in your case. We do have a complaints procedure if you feel you need to take this further. Please contact our head office in Durham and speak to Sharon Turnbull.Regards.Simon Wright.Director.
5/5
TrustpilotVery smooth process from start to…
Very smooth process from start to finish, kept us updated, easy to communicate. Would definite use again and wouldn’t hesitate to recommend.
Hi RachelThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent people to deal with
Excellent people to deal with, professional and very responsive and always helpful Thankyou
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
4/5
TrustpilotOverall excellent
Overall excellent. Staff always friendly and willing to help.However, I would like the electricity accounts managed as part of the 'Fully Managed' service.
Hi AndrewThank you so much for your positive comments ref our Darlington lettings team. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFrom a buyer’s point of view Robinsons…
From a buyer’s point of view Robinsons were friendly, approachable and nothing seemed too much trouble. Great communication flows too.
Hi GemmaThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilotbeen very helpfull from start to end…
been very helpfull from start to end been there for me right till I moved thank you very much x
Hi Angela and Fred,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotSedgefield Branch
Well done Ryan .Sharon ,Jade For a Speedy Sale Would recommend to other sellers
Thank you Peter for your 5 star review, I will pass this on to our Sedgefield team. Regards Keith Mason, Senior Manager
5/5
TrustpilotToo long to wait for keys when our money had been cleared and couldn’t get the keys to our new property.
Can’t believe the wait for keys when money is cleared ,and you have a removal company waiting outside your new property,a 2hour wait .
Hi Mr and Mrs Howard.Thank you so much for your review and 5 stars. It is appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotKaren Hodges provided a gold standard…
Karen Hodges provided a gold standard service, she was incredibly helpful, supportive and provided professional advice during a difficult tenancy.
Hi ClaireThank you so much for your review and 5 stars. I will personaly thank Karen on your behalf.Regards.Simon Wright.Director.
5/5
TrustpilotAlways available
Always available, courteous, helpful - wonderful! Great team, Alex (the manager), Angela and Melissa. The place to go for buying and selling.
Hi SoniaThank you for your positive review ref our Crook Office. Alex and his team will be delighted.Regards.Simon Wright.Director.
4/5
TrustpilotVery attentive to all aspects of the…
Very attentive to all aspects of the sale and purchase; we have really appreciated the regular contact to keep us updated on the process.
Hi ReaThank you very much for your positive comments ref our Stockton office. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic staff
Fantastic staff, very professional yet approachable. Communication was excellent and kept us informed all the way through the moving process. Highly recommended.
Hi Kirsty,Thank you so much for your excellent review and 5 stars. I know all the staff at Ingleby Barwick will be very pleased.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotGreat estate agents
Great estate agents! Fab at booking you in for viewings, always a speedy email response and very fast with handling quires.
Hi Miss ShannonThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
2/5
TrustpilotLack of communication and care
Lack of communication, updates and contact - especially needed in covid times. No priority given to my house sale.
Hi DensonThank you for your review. We do take very seriously every review we recieve as it does give us a good insight into how our service levels are being judged by our clients. I am sorry you feel the communication was not of the standard you had hoped. We are also finding the current Covid situation very challenging and the whole property moving timescale is taking longer. We wish you every happiness for the future.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons have a professional service
Robinsons offered a very professional and friendly service while we sold our house and kept us informed throughout. I would definitely recommend them.
Hi CustomerThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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