5/5
GoogleExcellent service in property sales. Myself and my team have used Rise to sell a number of local properties for us and have had excellent service throughout. I would use them myself on a personal basis if ever I were to move.
Trusted Agent profile
Rise Sales and Lettings reviews
★★★★★
78 reviews across 1 platform
3 New Elvet, Durham DH1 3AQ
Rise Sales and Lettings's Durham office at 3 New Elvet is rated 3.3 out of 5 across 78 reviews on 1 platform, including 78 Google reviews rated 3.3. See how it compares with other estate agents in Durham. Checked 9 October 2026.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google1/5
GoogleAbsolutely atrocious Tennant care . Not interested in helping you with queries or problems you have. Ignore emails . Rude abrupt staff. I'm contactng my property owner direct now . Stay we clear of this letting agent
1/5
GoogleAwful company. Never return contact when they say they will. Wasted our time by showing us a property that had already been sold and only told us this after when we said we were interested. I would avoid!
1/5
GoogleThey struggle to do the basics
5/5
GoogleWorked for Rise for 2 years now. Great company to work for. Whole team works really hard to ensure everyone is happy when dealing with sales or lettings
5/5
GoogleLettings team are very accommodating and helped us greatly
5/5
GoogleGreat staff everything went smooth and easy to do.
5/5
GoogleSold our house for a good price which went smoothly. Also sold my in-laws house without any problems over the winter period when the market was quiet. Would definitely use again.
5/5
GoogleExcellent company with great staff. If your looking for an agent in the north east I couldn’t recommend anyone better.PositiveResponsiveness, Professionalism, Value
1/5
GoogleAbsolute shambles of a company. Took away almost out full bond for no reason, not picked with everything, how they sleep at night I do not know. Absolute idiots.
5/5
GoogleVery approachable, helpful, professional and prompt. Rise worked hard to ensure an effective sale.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleExtremely poor service, rented me a house with a non working shower, reported the problem, 3 days have passed, still not able to sort it out.
5/5
GoogleExcellent customer service from the rental team, great communication. The best estate agents I have used😊 …
5/5
Googlevery good experience dealing with Rise, very polite and helpful throughout the stressful process - highly recommended!
5/5
GoogleExcellent service and friendly helpful staff.
3/5
GoogleNeed better communication.
3/5
GoogleProbably fine never been
3/5
GoogleProbably fine never been
5/5
GoogleProfessional, friendly and personal service!
1/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Hi Felix, If this is regarding you snapping the key in the door lock and requesting us to fund this then unfortunately as already mentioned this is your responsibility and therefore would appreciate it if this review could be removed.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rise Sales and Lettings
How many reviews does Rise Sales and Lettings have?
Rise Sales and Lettings's Durham office has 78 reviews across 1 platform: 78 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Rise Sales and Lettings's rating?
Rise Sales and Lettings is rated 3.3 out of 5 across all 78 reviews, and 3.3 out of 5 on Google from 78 reviews, checked 9 October 2026.
Where is Rise Sales and Lettings's Durham office?
Rise Sales and Lettings, 3 New Elvet, Durham DH1 3AQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.