Rise Sales and Lettings reviews

★★★★★ 1/5

Google

Kelsey is great. Very easy and fast service receiving the keys and moving in. Moving out is another story. I was dealing with a different estate agent, Paddy, when moving out. He went out his way to make sure I wasn’t going to see that deposit again. I got professional cleaners in but because I didn’t do the garden he took the whole deposit. Doesn’t cost £625 to get gardeners in but I’m glad I didn’t bother because he made sure I wasn’t going to get it regardless. He has also added 4 months electric and gas on to my bill even tho I’ve been moved out for 5 months now. Paddy is a relentless, condescending, sad guy who seems to get a thrill out of causing problems for females renting on their own. Keep this in mind if you live on your own and rely on your deposit in the future.

Emme · 16 April 2025

★★★★★ 1/5

Google

Absolutely disgraceful letting agent. Avoid like the plague! My sons landlord sent an instruction to these clowns on 5th September 2025 to return his full bond. I have rung numerous times, no one knows what is going on, they don't return calls when they say they will and a month later we're still without our money back. My suggestion of giving me a cheque whilst in Durham was turned down and my poor son has sent his bank details more than once to no avail. They can now enjoy the red tape associated with a formal complaint under the deposit protection scheme as I have no patience left. Wonder how they'd feel if the boot was on the other foot and my son's rent was a month late. No one seems too keen to respond to that or to outline what recompense he'll be given for all the hassle and delays. They were also subjected to threats of bailiffs and court proceedings this time last year on moving in, due to over £4,000 of unpaid bills from a previous tenant. I managed to get that sorted but it was painful. All in all generally rubbish where admin is concerned.

Emma · 24 October 2025

★★★★★ 1/5

Google

Numerous Emails sent and one reply with no actual action taken by RISE Lettings about the rented property next door to me. Fence broken (5 years). Rubbish left by the previous tenant still litters the property and the smell of Cannabis smoke is pervading my house every week. One star for the one reply. Still waiting for the Property Manager to contact me after almost 3 months! Cannot even get through on the phone!! What a joke! (10 April 2024).

Robert · 16 April 2025

★★★★★ 5/5

Google

As any renter who's looking for a new house at the moment knows it can be really tough but Rise made the process so easy. We viewed a property on Saturday and we were selected by Monday afternoon. Kelsey was really helpful with keeping us up to date with everything. I would absolutely recommend Rise

Kelly · 16 April 2024

★★★★★ 5/5

Google

Put simply, Rise Estate Agents, rises above the rest. If you're looking for 100% HONESTY and INTEGRITY, head to Rise. If you want an agent that will keep you informed all the way, an agent that will sell your home, an agent that doesn't have a nose that grows when they open their mouths, you want Rise. Buying and selling is incredibly stressful. I was confident with Rise, unlike several others, Rise, actually sold my home. I wouldn't hesitate to recommend Rise to my friends and family. Dont bother with the other Estate agents who will tell you what you want to hear to line their pockets. Head to Rise, satisfaction guaranteed , every time. A special thanks to Paul for doing my viewings and securing the sale.

Fizzy · 13 June 2024

★★★★★ 5/5

Google

Paul and the team went above and beyond to get both our sale and purchase over the line. Fantastic communication and advice throughout a protracted transaction, we could not have asked for a better experience from an estate agents. We would certainly recommend Paul and Rise Durham to anyone looking to buy or sell in the area.

Lewis · 16 April 2023

★★★★★ 1/5

Google

Terrible terrible letting agency. We lived in a nightmare house for a year with a leaking ceiling, uninstalled downstairs bathroom, collapsing floor in the kitchen, dangerous hole in the upstairs bathroom floor, broken mattresses and blinds alongside black mould. The house was in no state for living in, however even worse we had to contact the HMO license office for any repairs to be made. Paddy in particular is very rude and dismissive. I would not recommend rise to anyone.

Reuben · 24 October 2025

★★★★★ 1/5

Google

Numerous Emails sent and one reply with no actual action taken by RISE Lettings about the rented property next door to me. Fence broken (5 years). Rubbish left by the previous tenant still litters the property and the smell of Cannabis smoke is pervading my house every week. One star for the one reply. Still waiting for the Property Manager to contact me after almost 3 months! Cannot even get through on the phone!! What a joke! (10 April 2024).

Robert · 18 April 2024

★★★★★ 5/5

Google

I've used Paul at Rise on two occasions now when selling now and both times Paul has made the experience as smooth as possible. He obviously knows his market well and nothing is too much trouble for them. Paul genuinely helps both buyer and seller get the transaction through and gives honest, valuable advice. Wouldn't hesitate to recommend Paul and the Rise team.

Marie · 16 April 2024

★★★★★ 1/5

Google

Avoid at all costs. Poor communications, excuse after excuse, I went to another estate agent around the corner and sold my house within 2 weeks after many months trying with Rise. The solicitors they use are equally as bad and con artists. Very, very poor firm.

M.C · 4 April 2025

★★★★★ 5/5

Google

As a landlord with 15 years experience of letting, I consider myself well versed in the world of renting houses to tenants. When we decided to expand our portfolio into the Durham area, I conducted indepth research in order to find the best letting agency. My main considerations when choosing an agent were value for money, professionalism and personable manner. Rise Estate Agents and Lettings have delivered, and more. We could not be happier with our choice. After 6 months of representation we are putting our latest property into their expert hands to fully manage. They even viewed properties for us, as we live out of area, and helped advise on our negotiations which resulted in an offer acceptance in a highly competitive market. I cannot recommend Kelsey, Paddy and the team at Rise highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 30 August 2021

★★★★★ 5/5

Google

Completion of my house sale was yesterday and I must commend Rise for the very professional way in which they have handled the sale. Paul has to be one of the best negotiators in the property business and a genuinely nice guy who makes the job look easy, when I am sure it is anything but. Thank you also to the lovely ladies in the office who are a credit to the company, especially Kelsey.PositiveProfessionalism, Value

Audrey · 18 June 2021

★★★★★ 1/5

Google

Do NOT US THIS ESTATE AGENT. Been trying to contact over the last two weeks with no answer. Leaving voice message, still no contact through Rightmove and reply. Checked there own number directly still no answer. Finally found an alternative number advising to get in touch and rang twice with the phone line person hanging-up on me. This is why I am leaving a poor review, if you cannot be bothered to speak to your customers. Don't expect to be open much longer.

Mick · 18 June 2022

★★★★★ 1/5

Google

Most of the reviews here seem to show that they are quite good if you are selling through them but very much less so if you’re a tenant. I would agree with what all the other people who have rented through them have said, their experiences …

Laura · 16 April 2024

★★★★★ 5/5

Google

Fantastic friendly team, that acted incredibly quickly to find a new tenant for my rental property. Paul and Kelsey are always on hand to answer questions, provide advice and get the job across the line quickly. In a market where the rules and regulations change regularly; they provide the peace of mind that, as a landlord I meet the legal requirements. Thank you for your support.PositiveValue

Elaine · 30 August 2022

★★★★★ 5/5

Google

I have worked with rise estate agents for around 5 years, I’ve always found them to be thoroughly professional in all aspects of letting and maintenance Paddy is probably there greatest asset, I’ve never met a more professional and conscientious person within the property community Lee

Lee · 18 June 2022

★★★★★ 5/5

Google

Couldn’t have asked for a better estate agents. From start to finish of buying our house the service was great. We had Paul looking after us and he was brilliant. He was so helpful and attentive throughout the process and always kept checking in on us even when the solicitors were a nightmare and we kept running into delays.

Olivia · 18 June 2022

★★★★★ 5/5

Google

I've just completed a house purchase as a first-time buyer with Rise, and they were excellent. Paul was fantastic - really communicative, helpful, clear and was a star in helping to push things forward. Thank you!

Helen · 12 November 2022

★★★★★ 1/5

Google

They dont give a shit once you signed tenancy agreement been waiting over 6 months for repairs absolute disgrace company

Brian · 16 November 2025

★★★★★ 5/5

Google

Throughout the whole process the Rise team were professional, helpful and always there when we needed them. As it was the sale of Mothers house after her death it was quite an emotional time, the team were supportive during the event assisting with the viewings of the property. Many thanks to all for your help & assistance.

Owen · 13 June 2024

★★★★★ 5/5

Google

We've both bought and sold through Rise Durham office and had great service on both sides of the transaction. A professional team with fantastic local knowledge. Always courteous and always able to give sensible advice during, what can be, a really stressful process. I hope to buy through Rise again in the future and certainly wouldn't sell through anyone else.

Lucy · 16 April 2024

★★★★★ 5/5

Google

Always had a very positive experience with this company. Paul is absolutely brilliant, knowledgeable, polite and engaging. We wouldn’t use anyone else for a house sale! :)

Lexi · 16 April 2023

★★★★★ 5/5

Google

I have used Rise to let my student houses for almost eight years. They have always impressed me with their friendly, honest and professional service, and in particular with the fairness with which they deal with any disputes between landlords and tenants. You would think that if a deposit is disputed that they would always side with the landlord, but not a bit of it. They are scrupulously fair and that's great for the tenants and I think that's one reason why they keep coming back and renting through Rise. That's great for my business too!

Bill · 18 June 2022

★★★★★ 5/5

Google

Fantastic Estate agents who really understood our circumstances and were happy to wait to advertise our house for sale until the one we wanted became available (even though it was going to be a very long time!) Great communication, and their common sense approach to booking viewings made it very easy for us.

Samantha · 16 April 2024