Rise Sales and Lettings reviews

★★★★★ 1/5

Google

Probably the worst company I have ever had the misfortune of encountering. From cancelling a viewing due to the weather and not informing us (leaving us waiting in the snow), to making false promises and accusations against us as tenants, my experience of Rise over the year I was a tenant was nothing but terrible. They were wholly unprofessional, forcing us to sign an inventory before having moved into the property, only for us to find that the inventory was for an entirely different property or perhaps made up (it covered 3 bedrooms and the property was a 7 bedroom student house and the furniture described as being present was not there at all!). They weren't able to provide a key to one tenant for a week after we had moved in. They took over 8 months to fix a dangerously loose plug socket with half a broken plug wedged in it that I notified them of on the day we moved into the house. They had no shame in making deposit deductions for damages that were already present in the property when we moved in, and for a lack of cleaning, despite us leaving the house in an infinitely cleaner condition than when we moved in (there was a rotting large piece of unknown fruit, perhaps a watermelon, on top of one of the kitchen cupboards when we first moved in which had caused a fruit fly infestation). And also I am still waiting for a refund of £3.49 for a repair I had to carry out myself - I was promised by Kelsey I would be reimbursed but my hopes are low given that this was about 20 months ago now. If problems like this appeal to you, then I wholeheartedly recommend Rise, they can probably help reduce your life expectancy by a good decade just from stress. Otherwise, I would recommend avoiding the company at all costs.NegativeResponsiveness, Quality, Professionalism

Bradley · 18 June 2021

★★★★★ 1/5

Google

I have seen a property and pay the holding fee and they let it to someone else and I had an email to the money be back in 3-5 working days and I am still waiting for the money to go back in my account and I have kept ringing them and making excuses saying the person not in the office and asked for a manager and saying he not in and it's a waiting game but need the money to get another property but they keep making excuses up about the refund

Shane · 18 June 2020

★★★★★ 1/5

Google

Attempted to take a part of my deposit for damage they claimed I had done, saying that they had cross-referenced with the photos taken before I had moved in. They obviously did not realise that I also had those same old photos which clearly showed the damage already there. When I told them this, for the next two weeks they failed to respond to any emails, and when I called they lied about the person who had made the claim not being available. Eventually I got the deposit back, but no apology, only a ridiculous claim that they were still somehow in the right. Avoid like the plague.

PeekyChew · 18 June 2020

★★★★★ 5/5

Google

Used rise for the sale of our house - well informed and not complicated House took some time to sell (no fault of rise) Given good advice and support Regularly updated and got lots of viewings. Couldn’t fault them. House we bought also through rise again no problems and kept well informed all the time. Good contact via email. Really pleased with the new house. If we were going to move again (which we aren’t !! ) then we wouldn’t hesitate to use them again

Jeana · 18 June 2020

★★★★★ 1/5

Google

Be very wary using Rise if you are a student. We put a deposit on a house which we were encouraged to do asap to get it. We were later told the landlord decided to go with other tenants despite us paying our deposit. Not only is this an extremely rude and malicious practice but it took almost 3 weeks to get our deposit back despite repeated attempts and the fact that they took it so quickly. If you are a student go elsewhere, these practices should not be tolerated.

Ned · 19 June 2019

★★★★★ 1/5

Google

Me and my family rented a property from Rise Lettings for a 12 month lease. In this time we had many leaks and faults which were “fixed” by people who clearly didn’t know what they were doing as every time it would break again. We had a leak under the sink since the beginning of the tenancy to the end and the landlord refused to fix it or spend any money on it. At the end of our tenancy it took almost an entire month to receive our deposit back with no dispute which was an absolute joke considering they took it off us in around 3 seconds.

Molly · 19 June 2019

★★★★★ 1/5

Google

Three months into the tenancy and the internet still doesn’t work. They outright ignored emails and occasionally sent clearly untrue emails about trying their best for the first month, but after that it’s turned into a circus. From saying I’d get a call from the broadband provider, which I never have, to that I’d be receiving a new hub, which I haven’t. It’s just all lies, and for some reason they think they’re actually believable. The other reviewer was right, it’s like dealing with children.

Joseph · 19 June 2019

★★★★★ 5/5

Google

Rise estate agents have helped us on 3 separate occasions sell and buy our properties. Paul and kat have answered any questions we had and also kept us informed and updated on any progress. Very friendly and helpful. Would certainly recommend them

Paula · 16 April 2024

★★★★★ 5/5

Google

Very helpful and made the whole process very simple and easy to understand. Every question was answered and explained in a way that made sense and at no point did I feel I didn’t know what was happening. Would definitely recommend.

Ian · 16 April 2024

★★★★★ 1/5

Google

Didn't show up to an arranged viewing. When I first asked what happened they tried blaming a colleague, however when I tried to rearrange they said someone else had called to take the flat a few hours before my viewing. No explanation for why I wasn't told. Clearly not the first time they've done this going by previous reviews!NegativeResponsiveness, Professionalism

Ruairidh · 18 June 2021

★★★★★ 5/5

Google

As a purchaser of my property through Rise, I was happy with all aspects of their service. They were responsive and pleasant to deal with.

David · 13 June 2024

★★★★★ 5/5

Google

Both myself and my partner used Rise to sell our properties and both had very positive experiences. Paul handled things for me in the first instance and was very knowledgeable. Rise were good value in comparison to other agents and as a …

Helen · 16 April 2023

★★★★★ 1/5

Google

By far the worst letting company I’ve ever dealt with, 3 months in and still a broken furniture. Have called numerous times with promised call backs only to be told “it’s no use calling me again” from the property manager. Lol who else should I call Maureen?

Frankie · 18 June 2022

★★★★★ 1/5

Google

Useless, not present when needed, impossible to get in contact with, would just go somewhere else

_FrostByte_ · 18 July 2024

★★★★★ 5/5

Google

I deal with Rise on a regular basis on behalf of a group of property investors. Of all the agents in Durham I find them to be the easiest to deal with and the most professional. I would not hesitate to use them on a personal basis.PositiveResponsiveness, Professionalism, Value

Sue · 18 June 2021

★★★★★ 5/5

Google

Kept me up to date with questions and pushed me when I needed a push all good

Paul · 16 April 2024

★★★★★ 5/5

Google

Great service, communication and in-depth knowledge from the team at Rise Sales and Lettings for our recent house sale! We will be using you again I am sure! Thanks again

Nicholas · 16 April 2023

★★★★★ 5/5

Google

I have been working with Paul at Rise for a number of years now and he understands the market and my requirements. We have completed sales at very good prices on property and I look forward to working with him and the team again.PositiveProfessionalism

Mark · 18 June 2021

★★★★★ 5/5

Google

We have had the pleasure of dealing with both Kelsey and Paddy recently and they have both been provided us with a great service. We look forward to working with them further. Your efforts are greatly appreciated. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Keith · 18 June 2021

★★★★★ 1/5

Google

Extremely unresponsive agency.

Silvia · 17 August 2024

★★★★★ 5/5

Google

I have done much work for Rise have always found them very helpful and a great team of staff they go that extra mile to make sure everything is done professionally and correct they get my 👍 upPositiveQuality, Professionalism

Brian · 18 June 2021

★★★★★ 5/5

Google

Straightforward sale but communication and advice was good throughout

Andrew · 16 April 2024

★★★★★ 5/5

Google

Rise estate agents act on behalf of me as a landlord, and i have always found them to be fast in response, very good value, professional and flexible. I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 18 June 2021

★★★★★ 5/5

Google

Very good and helpful with your problems, fast call backs, good with deposits, viewings are always on time, excellent service in property sales and call answering, always good with your feedback,letting services are good and helpful. would recommend highly.

Kaine · 18 June 2020