1/5
TrustpilotWent into house with broken…Broken window
Went into house with broken window...did not bother fixing after pointing this out on viewing weeks before... lots of stuff I am angry abouts in there failings.
Trusted Agent profile · Durham
Reeds Rains Durham City reviews
★★★★★
2,243 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,243 reviews on two platforms, including 274 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHouse Sale
Very professional service from all of the Chester Le Street employees.
1/5
TrustpilotIf you are thinking of renting a …
If you are thinking of renting a property using this outfit think twice and go elsewhere or you will be sorry, you have been warned, avoid,avoid,avoid !!!!!!!!!!
5/5
TrustpilotFast and efficient service.
Rating only, no written review.
5/5
TrustpilotQuick,friendly and professional service…
Quick,friendly and professional service provided.
5/5
TrustpilotAlison WEbster Reeds Rains Mortgage Advisor
Alison WEbster has arranged our mortgages for the last four years. Can’t fault her. Easy, no hassle and faultless. Wouldn’t use anyone else. Highly recommended.
5/5
TrustpilotOur mortgage was organised quickly and…
Our mortgage was organised quickly and efficiently by Marcus Gleave. Alot if honest advice was given and well appreciated i would give reeds rains 10/10!!
5/5
TrustpilotFantastic group of people totally…
Fantastic group of people totally professional thank you very much
5/5
TrustpilotFantastic service and very quick to…
Fantastic service and very quick to deal with enquiries. Glad I chose Reed rains to move into my first flat with.
1/5
TrustpilotMajor issues
Had major problems with hazel grove reeds rains and south hampton im doing there job for them they clearly can't be bothered
1/5
GooglePulls charges from nowhere at the end of tenancies - £120 check out fee? No thanks... Staff do not return phone calls, maintainance issues are ignored.
5/5
TrustpilotVery pleasant and helpful with every…
Very pleasant and helpful with every thing we asked
5/5
TrustpilotReeds rains Ashton branch were…
Reeds rains Ashton branch were brilliant, kept in touch with me through out the whole process, very helpful, patient and friendly.
5/5
TrustpilotWonderful
Reeds & Rains sold are house in 3 days , it was such a pleasure and totally stress free.
5/5
TrustpilotGood service from Woodseats branch
Good service from Woodseats branch, Sheffield; with Jordan and Angela. Would recommend.
5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic, really easy to work with, and everything was simple to understand, helpful staff. Always there if there was any help needed.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you for your 5* review much appreciated. It has been our pleasure to deal with the sale of your house for you and we wish you the very best for the future.
5/5
TrustpilotJoanne And Greg at rothwell branch…
Joanne And Greg at rothwell branch we’re fab very friendly x
5/5
TrustpilotBrilliant professional service…
Brilliant professional service throughout and refreshing communication for an Estate Agent, lovely people too which always helps.
5/5
TrustpilotDurham Reeds Rains
I have a house managed via the Durham Branch they are a wonderful bunch, helpful, friendly always willing to go the extra mile.
5/5
TrustpilotI have rented my property for around 3…
I have rented my property for around 3 years now from Reeds Rains in Ashton can't fault their customer service and helpfulness
1/5
TrustpilotGot refused on racial reasons
Got refused on racial reasons as I'm from Ireland, while another agency let me view the same property with no problems
5/5
TrustpilotBrilliant service and very patient with…
Brilliant service and very patient with us
5/5
TrustpilotThe Salford Quay Branch helped me a lot…
The Salford Quay Branch helped me a lot with my property management. Many thanks to agent Amber and Ian.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
