5/5
TrustpilotRealistic on price
Realistic on price, efficient and supportive. This company have really gone the extra mile for us and are making our selling experience less stressful than it might have been. Thank you, Reeds Rains
Trusted Agent profile · Durham
Reeds Rains Durham City reviews
★★★★★
2,246 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,246 reviews on two platforms, including 275 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe best experience throughout our move…
The best experience throughout our move was the input from the invaluable Alison at Bamber Bridge. She was amazing and made everything so much easier for me and my husband. She really did go above an beyond and made the stressful experience bearable. Cannot thank her enough.
5/5
TrustpilotSecond sale with this agent.
This is the second house we have sold with Reeds Rains in 4 years and the service both times has been spot on. This second time was all rush but everything went smoothly and we got a sale in under 24hrs.
1/5
TrustpilotThis company employs complete…
This company employs complete imbasiles. In my opinion, avoid like the plague.
Agent replied · 23 October 2024
Hello Graham,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotAmazing service and great communication…
Amazing service and great communication all the way through the sale.This was the second agent we used to sell the property and we were thoroughly impressed with how quickly and efficiently the sale went through.The staff here are really customer focused and go above and beyond!Definitely would use them again!.Kind RegardsLaura CordwellKingscrown Properties ltd.
4/5
TrustpilotReeds Rains Hazel Grove.
Reeds Rain Hazel Grove have been my agent for over 4 years. They manage my rental property and recently sold a house for me. They are professional and efficient as you would expect from a long established estate agent. The manager, Laura maintains quality control with a friendly face and the whole team are service minded. Brian
5/5
TrustpilotAbsolutely amazing company
Absolutely amazing company, kalim one their colleagues was such help with getting a mortgage and was very knowledgeable in properties sales.
5/5
TrustpilotGreat service as usual from Reeds Rains…
Great service as usual from Reeds Rains St Helens. I have used them as my primary letting agent for the last 3 years and couldn't recommend highly enough. Particularly excellent service from Ellie recently when it came to finding and moving a new tenant in.
1/5
TrustpilotVery poor level of service.
The staff in the local branch were helpful and good to deal with. After letting a property we were handed over to the central team in Southampton (the property being in Sheffield) and from there on the level of service was terrible. I would let rent a Reed Rains property again under any circumstances.
5/5
TrustpilotLovely staff very helpful and go out of…
Lovely staff very helpful and go out of their way to keep you informed
5/5
TrustpilotWas very helpful and had amazing…
Was very helpful and had amazing communication between me and them
5/5
TrustpilotAlison and Rebecca.
FAO Alison and Rebecca.Have to say I’ve had a great experience with Reeds Rains recently. Having bought a property, they’ve constantly been in touch with updates and I’ve had confidence with them since the start! They’ve been very friendly and would definitely recommend to anyone.Many thanksKarl
4/5
TrustpilotTHANK YOU RR CLEVEDON
Brilliant communication, everyone in the clevedon branch were absolutely brilliant, the only thing I would not recommend is going for the solicitors they recommend (absolutely awful - PPL). But to Reeds Rains Clevedon, thank you for making our first house purchase so brilliant!!!! :)))
1/5
TrustpilotWorst service ever
Worst service ever. Absolute lack of response and not answering my questions..
Agent replied · 23 October 2024
Hello Carol,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThe team in Chester le Street have been…fantastic best service ever
The team in Chester le Street have been amazing. They keep in touch constantly with updates and advice. I really feel like part of the family. Vicki and Janet have always gone the extra mile and have always been at the end of the phone. Don’t go anywhere else these guys are the best there is.
1/5
Trustpilotdont pick up the phone
dont pick up the phone. been 1h already!
Agent replied · 23 October 2024
Hi Matthew - I've sent you a request for information so I can see which branch you are trying to get hold of, thanks
5/5
TrustpilotCan't recommend this Estate Agents…
Can't recommend this Estate Agents enough, all staff went above and beyond for us to ensure everything went smoothly for us, however Megan stood out, and no matter how many times I rang, she always made the time for me, thanks so much xx
5/5
TrustpilotGreat team
Great team helpful, knowledgeable and good timescales achieved
Agent replied · 23 October 2024
Great, thank you Jason
5/5
TrustpilotCan’t thank the staff in the St Helens…
Can’t thank the staff in the St Helens branch enough. It was my first time using an agent to rent out my property. They kept me informed throughout the process, and the whole thing was stress free. Thanks again, i will definitely recommend in future!
5/5
TrustpilotReidsrains have been fantastic we have…
Reidsrains have been fantastic we have sold a house with them and it has been so smooth. They have been so professional and are always keeping us up to date fantastic service.
4/5
TrustpilotHouse sale
We found reeds and reins very helpful and liked the fact that not lot's of people came just the ones that were interested and sold our property after 2 view's.
5/5
TrustpilotUncomplicated and supportive
Uncomplicated and supportive. Good communication and good advice.
Agent replied · 23 October 2024
Thank you for your 5 star review.
1/5
TrustpilotYou want me to review a purchase but I…
You want me to review a purchase but I haven't bought anything . We have however sold a property through Reedsrains. Maybe look at your algorithm ;-😜
5/5
Trustpilotally pleased with the service we have…
Really pleased with the service we have received from Reeds Rains. Caitlyn, Darren and Justin at West Derby Branch have been amazing, can't thank them enough.
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