Trusted Agent profile · Durham
★★★★★
2,246 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,246 reviews on two platforms, including 275 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
4/5
TrustpilotA buyer found but communication not as good as usual
i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.
5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
5/5
GoogleJasmin was very kind and available in addressing all the queries we had about the property!
I'm very happy I could help you with your moving process and you know where I am if you need anything in the future. Many thanks Jasmin, Reeds Rains Durham City
5/5
TrustpilotDenise was most helpful
Denise was most helpful as were all staff at Rothwell branch very good all round service.
Hello Karen - Thank you for your review, we will be sure to pass on the good words to the team at our Rothwell branch.Many thanks,Reeds Rains
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
TrustpilotGood service
Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are pleased to hear you found our team friendly, responsive, and knowledgeable.
5/5
TrustpilotChoose Reeds Rains
Amazing service from start to finish by Todd,Francesca and Emily.Very Professional and friendly,faultless.I would highly recommend Reeds Rains Manchester.
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We strive to provide exceptional service and are delighted that Todd, Francesca, and Emily exceeded your expectations.
5/5
TrustpilotBamber Bridge were phenomnal
Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!
5/5
TrustpilotAbsolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
1/5
TrustpilotPreston staff rude/unhelpful/thieves
Preston staff rude and unhelpful. The letting agent rips you off or takes ages getting your deposit back. Disgusting branch and should be held to account for helping landlords steal your money.
Hi Lisa,Sorry this has been your experience with Reeds Rains - we would like to investigate this matter further for you. We will send you a request for more information, this will come directly via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotReeds rains Wakefield.
All staff at reeds rains were very helpful and good communication through the selling process was kept updated at all times. Dealt with Janet superb customer service very professional lady. Also the manager Scott Was excellent highly recommend reeds rains. Thank you 😊
5/5
TrustpilotOne word
One word - FANTASTIC!
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
5/5
TrustpilotSuperb service
Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.
5/5
TrustpilotI am still on the offer from reed rains…
I am still on the offer from reed rains Manchester, and the process and my communication with reed rains staff have been amazing
5/5
TrustpilotI had a mortgage appointment with Joe…
I had a mortgage appointment with Joe and he was extremely helpful and was always available to answer and questions we had as first time buyers which made the stressful experience a lot less stressful. All the staff at the Hillsborough branch was extremely helpful and professional and I would definitely recommend to friends and family
5/5
GoogleGreat team work all going smoothly Tony hunter is great nothing a problem keep the good work up
Thank you so much for your kind words Michael it is greatly appreciated all the best!
1/5
TrustpilotWe bought a property from Hanley Branch…
We bought a property from Hanley Branch in Stoke On Trent and were promised that the property rubbish was cleared out and the the Brach Manager confirmed this.But the rubbish was left in the cellar and after numerous request to clear it was not dealt with.We do find this very unprofessional and now he is even stopped communicating !
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
5/5
TrustpilotExcellent service from Liverpool Branch…
Excellent service from Liverpool Branch all the staff are warm and friendly. In particular Sue Poland who looked after my flat and gave me great book recommendations too. As a landlord I'd thoroughly recommend using this company.
5/5
TrustpilotReddish branch very helpful
Jane at the Reddish has been really helpful and responsive helping me let out a property. I’ve been consistently kept up to date, and have been able to trust the team’s experience to sort out any problems which have come up
5/5
GoogleI've had a great experience with the team at Reeds Rains, especially via Eliza's support as I recently moved out. They've been timely, professional and generally just very helpful in the time I was renting one of their properties.
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