Trusted Agent profile · Durham
★★★★★
2,246 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,246 reviews on two platforms, including 275 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much to the Burnley branch…
Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.
1/5
TrustpilotNever ending spam
They will spam you for the rest of your life, no amount of unsubscribing will stop their endless emails
Hi there,Sorry to read your email, we understand your frustration and will make sure we get this resolved for you.We require further information from you, you will get a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThe team made the whole process of…
The team made the whole process of selling my house so streamlined. Friendly and professional in their approach.
We're so glad to hear that you had a positive experience selling your house. Our team strives to make the process as smooth and stress-free as possible. We appreciate your kind words about our team's friendliness and professionalism.
5/5
TrustpilotBenjamin was great
Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable
5/5
TrustpilotReeds Rains Hyde branch
Recently let a property through reeds rains Hyde branch. Leslie was amazing throughout the process explaining all our different options and keep us up to date from start to finish
5/5
TrustpilotThe staff at the Whitegate Drive branch…
The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.
5/5
TrustpilotAn estate agent that does exactly what they say they will...
An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.
5/5
TrustpilotReeds Rains team at Newcastle under…
Reeds Rains team at Newcastle under Lyme branch were very helpful with my recent purchase. Working with their partner iamsold we purchased the property through auction which I was a bit nervous about as it was the first time we had bought through the modern auction process. The team kept us updated on progress throughout the purchase, supported us with additional viewings and answered our queries with the vendors quickly and efficiently.I collected the keys today and they even gave me a box of goodies to take away which included household essentials, discount vouchers and even a bottle of beer for good measure.Thanks…. And keep up the good work guys !
5/5
TrustpilotStaff keeping me up to date
1/5
TrustpilotAvoid Reeds Rains if you are a Landlord
I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.
Hi there - could you let me know some more details so I can pick this up with the relevant team? Thank you
1/5
TrustpilotI would not recommend reeds rains…
I would not recommend reeds rains Evesham if you actually want to sell your house. The viewings we did have were either people who hadn't got their own house on the market, who hadn't sold or hadn't got a mortgage in principle. Most of the viewings took at best 5 minutes which I know as I had a ring door bell and I went over to my neighbours house whilst the viewings took place. How the hell you can properly show someone around a decent sized 4 bedroom house beats me. Communication was rubbish I had to keep contacting George to find out how the short viewing went. I found their enthusiasm to actually sell my house was poor so in the end brought Leggett and James in as well. As soon as Leggett and James came on board Reeds rains basically sat back and waited for them to sell my house as they still wanted their commission regardless. It took Leggett and James 4 weeks and it was sold. The only thing Reeds rains did was repeatedly tell me I was in breach of contract and would still be liable for the fee. Funny that surely they were in breach of contract for not giving a s***t and putting in no effort apart from taking pictures and putting the house online. Oh and apparently sending a few emails out. The one thing they were quick at was chasing me for their money when my sale went through. Save yourself time, money and a lot of stress and go with a quality estate agent such as Leggett and James who were amazing and a hell of a lot cheaper!!!
5/5
TrustpilotSheila and Clare are just wonderful
Sheila and Clare are just wonderful! They have been consistently helpful and really enhanced our experience. Thank you!
We are so happy to hear that you had a wonderful experience! We appreciate your kind words about Sheila and Clare. Their dedication to providing excellent customer service is truly valued.
5/5
TrustpilotThe staff at West Derby have been very…
The staff at West Derby have been very helpful throughout - before and during the sale. They went the extra mile when problems arose and could be relied upon to sort them out. Special thanks to Nikki Ford for bringing her experience to bear and for keeping everything on track.
5/5
TrustpilotQueensway house sale
Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.
5/5
TrustpilotSince using this company i have had no…
Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.
5/5
GoogleFrom the first contact to the (quick!) sale, staff at Reeds Rains have been amazing. Very helpful, knowledgeable, supportive (this was an emotional sale for me!) and would highly recommend.
1/5
TrustpilotAwful Terrible company
Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs
Hi William, I'm really sorry this has been your experience and to read your feedback. I'll pick this up with the branch.
2/5
TrustpilotWe found the service really poor and…
We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions
Hi Matthew, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Your offer was put forward to the vendor as all offers we received for the property were, unfortunately, on this occasion, the vendor decided to go with another buyer who was able to proceed. We wish you the best of luck with your house endeavours in the future. Kind regards,Reeds Rains - Rothwell
5/5
TrustpilotReeds Rains have been very helpful
3/5
TrustpilotReed Rains- Put all the hassle into moving
We Recently used Reeds Rains Castleford in September 2022 after being sold the “we will take all the hassle out of buying and selling for you” dream.We had an estate agent called Rebecca come to the property and give us an estimation of £110k-£120k, however she said go for offers over £100k when listing to attract more viewers. After speaking to other people for advice we decided to list the property at offers over £110k as we knew we couldn’t afford anything less.From the moment we said we would like to list our home through Reeds Rains we were hounded to rush to be at home for pictures taking of the property, pay for EPC ratings, and pay up front for pictures taking- this was before we had even finished doing last minute touch ups of the house which we had asked for a couple of weeks for due to work commitments . From the day the house was listed on the open market we were kept in the loop with phone calls and emails updating us of buyers offers- this was great and the reason Reeds Rains have been awarded 3 stars! We had around 10 viewers over a 3 day period and We were offered a few over the asking price offers. We were encouraged to go with the investors offer £8k over the asking price. We were ecstatic at this offer and assumed it was all good to go.Then came the issues. Reeds were happy to immediately invoice us the prices for both our buying and selling solicitors- however they forgot to instruct Homefast (the pricier company they use to save us the hassle of searching for solicitors ourselves) to process our purchase part- this held us up for two weeks and was only picked up when my partner chased why she hadn’t received any paperwork for this part. As we were buying our new property off my partners parents who have the same surname as ourselves- Homefast then proceeded to instruct the same solicitors for both parties! This had to be chased to be changed! Which again set us back.We then got the devastating news that our valuation was almost £10k less than the original asking price (£18k less than we had accepted) we were then met by what I can only describe as arrogance of the estate agent lady advising we should be grateful our buyer has offered us £110k as a good will gesture and that we should “snap his hand off” - this left us still low of the amount we needed for the deposits and fees. We had to negotiate a price and agree on a £6.5k loss offer! Our estate agent wanted to remind us that she estimated around £110k and it shouldn’t come as a shock to us! Therefore we should be happy with £111.5k - Well it did come as a huge shock after being encouraged to accept £118k originally! Homefast then proceeded to make blunder after blunder losing paperwork and instructing the process to stop - they just couldn’t get their heads around same surnames (a telephone call would have cleared this up) we were fortunate that we were buying our parents house as we could communicate between one another as to where we were in the process! If we hadn’t had this luxury I genuinely believe we would still be waiting for paperwork and the house sale still delayed.During any of this Reeds were nowhere to be seen.All parties agreed on a 1st December completion- on the day of completion our buyers solictor informed they couldn’t release the money! At this point we had got all our items off the removal van into the new house ready to move the parents out into their new house! We were forced to all live together for 8 days whilst the finances were sorted and money re requested….. such a stressful experience in itself and not a Peep from RR to keep us in the loop!! RR called two days before the expected sale date asking us to take our keys in ASAP to make the transition smoother for the buyer on the date. On the day the house finally completed we spent the entire morning trying to get in touch with RR as our buyer was once again putting the moving date in jeopardy… fortunately this did process by midday.RR made a courtesy call to our parents to make sure they had moved in and were happy and settled - our parents hadn’t even used their services! We however had used RR and paid a substantial amount to them. We haven’t even received so much as a call or a check in email since. They happily took their money on completion date and disappeared once again into the great abyss! We had other potential estate agents to select from that were a significant amount cheaper- but Reeds Rains stated they would be with us every step of the way and take the hassle out of it all. It has been the single most stressful and disappointing experience of our lives and I would not at all recommend using Reeds Rains for a house purchase or sale! I feel as sellers we were less favoured than our buyer, and often we felt talked down to as though we were stupid and should be happy at the inadequate service we were offered. A terrible experience- look elsewhere!
5/5
TrustpilotRecently leased a house in Glossop via…
Recently leased a house in Glossop via Carolyne at the Glossop Branch. Carolyne was extremely professional, approachable and understanding to my needs and personal situation. Overall an excellent service provided by Carolyne and I wouldn’t hesitate to recommend this Estate Agent.
5/5
TrustpilotMorley Branch - Excellent Service
All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.
1/5
TrustpilotCouldn't give me a clear answer on the…
Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.
Hi Richard,Sorry to read your review. I have requested for more information, this will come from Trustpilot. Thanks,Reeds Rains
5/5
TrustpilotReads Rains Macclesfield
Excellent service very impressed with Sue and all the staff. Everyone went above and beyond.Attention to detail was second to none.Throughout the whole process Sue made me feel relaxed and I was always fully informed .I would highly recommend Reeds Rains Macclesfield
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Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
