5/5
GoogleWould highly recommend Pattinsons Durham. Fantastic team and went above and beyond to sell my house. Constantly kept me up to date and got numerous viewings fairly quickly.
Trusted Agent profile · Durham
Pattinson Durham reviews
★★★★★
1,252 reviews across 2 platforms
105 Gilesgate, Durham, DH1 1RG, DH1 1RG
Pattinson's office in Durham, at 105 Gilesgate, is rated 4.4 out of 5 across 1,252 reviews on two platforms, including 173 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotBrilliant
The man we dealt with was absolutely fantastic. The property is really nice. He made my nanna feel like she fit in, helped her in and out the door as she is disabled and struggled. He also made very good friends with her and talked about london
5/5
GoogleIn all honesty I’m making money from a property purchase because of Louise. In an industry full of crooks and agents who are liars I found Louise to be truthful
1/5
TrustpilotUtterly Untrustworthy
Tried to buy a property through Pattinsons a couple of years ago. They lied to my face and did their best to scam me at every opportunity. I won't go anywhere near them in the future.
Agent replied · 28 October 2024
Hi Tom, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
5/5
TrustpilotWe had a great experience with Pattinsons…
We had a great experience with Pattinsons, they kept us up to date with regular phone calls to let us know how the purchase was progressing. The agent Dean who was dealing with our purchase was extremely helpful and we really appreciate the time he took to keep us up to date, and all the help he offered as well.
5/5
TrustpilotWould definitely recommend
Helen was really helpful from start. The viewing was cancelled due to COVID-19 but she managed to arrange it eventually. Thank you for your help.
5/5
TrustpilotAlways excellent service from this…
Always excellent service from this establishment, friendly , helpful and excellent for advice. I strongly recommend them and a big thank you to Louise in particular, well done.
1/5
Trustpilotdont not go there
I am dealing with this company NOW, they are typical estate agents there purpose is only for themselves. DO not use them, we have been put under stress on how they preform. They dont reply give you the sales talk.
Agent replied · 28 October 2024
Hi there, I am very sorry to hear that you have found our services to be unsatisfactory. Please email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotWould definitely recommend!!
From start to finish the girls from the Blyth office were fantastic. They were helpful, friendly, caring, understanding and overall had so much time for us. We sold our home with pattinsons and were looking to buy a house which was also through themselves, as a result we sold & bought in two days due to their client base. The only problem I would say is don’t use their recommended solicitors, which provide appalling service!!
5/5
TrustpilotWashington branch , Carly
Washington branch, I arranged for Carly to value my property, she was on time and very efficient and was a very polite and knowledgeable young lady. Within hours the advert had been sent for approval and was live the next day, and everytime I've emailed with query shes responded promptly.
1/5
Trustpilotcustomer ignorance
customer ignorance, 0 e-mail responses, 0 messages I DO NOT RECOMMEND!!!
Agent replied · 28 October 2024
Hi Marek. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
GooglePattinsons Team Durham have been absolutely amazing, from first contact to getting the best possible offers on my property and securing a sale. Wouldn't hesitate to recommend them!
5/5
GoogleI sold my house through Pattinson's recently. From the start they were professional, knowledgeable of the market and went above and beyond my expectations. They sold my house quickly with the marketing team making sure my house reached the right buyers. Once under offer I knew I could phone them for reassurance or helpful advice. Highly recommended...PositiveResponsiveness, Professionalism
1/5
TrustpilotPattinson is terrible
Pattinson is CRAP They let you view and when you ring to put deposit and etc down and they say u can’t do it because someone has put a deposit down already? Well why let me view then??
Agent replied · 28 October 2024
Hi Morgan, we're sorry to hear about this. If you could email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotEager and communicative
We regularly evaluate, view and purchase investment property with Pattinsons. The team in the Washington branch are efficient, communicative and eager. I have a great direct relationship with Carly List who understands our investment aims. Personal connections with knowledgable staff who know us makes this so effective. Strongly recommend!!!
1/5
TrustpilotBullying and lying agents
Bullying and lying agents, especially from the Auction department. Pretending not to hear or understand the questions. Misleading and dishonest. Be especially careful of Ian Weatherhead and Dean Florence.
Agent replied · 28 October 2024
Hi Dragana, We are sorry you have not had the service we would expect from us. We take these kinds of allegations about bullying and lying very seriously as we would never accept this from our staff. Can we ask you to provide more information, like the property address in question and the email address you registered with us. Can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further.
5/5
GoogleTeam Durham are really professional and helpful every step of the way! Quick and efficient with questions and queries. Made me feel at ease navigating me through the sale. The staff were brilliant, would highly recommend to friends.
5/5
TrustpilotHad the wonderful sweet Chloe helping…
Had the wonderful sweet Chloe helping us get our home listed for auction. Always a delight to talk too, nothing too much trouble and always happy to answer any questions we had. An absolute credit to the company and can highly recommend. 😊❤️
5/5
TrustpilotI have recently made a contact with…
I have recently made a contact with Durham Branch for sale of investment properties and I must say that their services are very professional. They are very well aware of local market situation and what would be best possible way for sale of properties. Highly recommend their services.
5/5
GoogleKatie came out to value and give us advice on selling our property couldn't ask for better service but all the staff in the office are very friendly and will help with anything thst we unsure about
1/5
TrustpilotWas told i lied and that it wasn’t…
Was told i lied and that it wasn’t eligible for deposit back, neither are true. Don’t pay a holding deposit with any estate agent.
Agent replied · 28 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotVery helpful and friendly
The team I dealt with at Pattinson were amazing. As a first time buyer the process of buying a home was very daunting to me. The team were very helpful and patient with me and my 'many' questions. I dealt specifically with Gabrielle & Beth who were both very helpful and informative. They are a credit to the Pattinson family.
5/5
Trustpilotrental team
The rental team were very helpful in making me a custom tenancy agreement. Leah was very professional and reliable during the whole process. :)
5/5
TrustpilotAbsolutely fantastic from start to finish
Couldn’t speak more highly of this estate agents, especially Ruth. She was kind, helpful and went the extra mile and was just amazing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Pattinson Durham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
