Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGot a few companies out to value our…
Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!
Pezza · 14 January 2023
Agent replied · 11 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 2/5
TrustpilotJason was a lair and missed the appointment
Jason is the office branch manager in Jarrow area. I made appointment at 11:30 with the staff named Jason. However he said he was too busy to come in time so asked me to view another one with him at 12:30 however when I was there at 12:30 but I did not see him. When I phoned the company and asked why he did not be there and the company told me that he was left because I did not be there? He was definitely a professional lair because I kept the video record to prove I am there. Pattinson is a big estate agent but why allow lair worked for them? I come from Birmingham and it wasted me 7 hours driving. Not trust “ Jason” if you have appointment!!! Be careful if you have appointment with him. He must wants to back home to watch the football Newcastle to Liverpool today. Very bad guy.
Zhai · 30 April 2022
Agent replied · 11 June 2024
We are sorry that you are dissatisfied with the service you have received. However, the below demonstrates that several attempts were made to provide you with access to the properties you wished to view.Mr Zhai was contacted at several points during the day to ensure he viewed both properties. When the branch manager's prior appointment overran, Mr Zhai was called and requested to go to the second appointment at the agreed time, during which the branch manager would then re-arrange the delayed first viewing.The branch manager arrived at the property at the correct time of 12.05pm. Mr Zhai had received an SMS message, confirming the scheduled appointment time, but as he has stated, did not arrive until 12.30pm.The branch manager waited as long as he could but had to leave at 12.25pm to attend a scheduled block viewing at another property for 12:30pm, where multiple viewers were waiting.Mr Zhai was contacted by staff to discuss the missed appointment and rearrange for later that afternoon.The branch manager was quite prepared to extend his working day and accompany Mr Zhai to ensure his viewings took place. He kept the branch open to facilitate this.Mr Zhai declined.
★★★★★ 1/5
TrustpilotPatterson’s jarrow lacks good customer…
Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.
Philly · 31 March 2022
Agent replied · 11 June 2024
Good Afternoon. Thank you for your comments. All interested parties are put forward to the landlord & they are also updated on any information we establish during the course of referencing. The landlord will make the final decision on whether they wish to proceed (with the application) or not, based on the final referencing outcome. We are happy to discuss the findings again with the named party and we will issue the refund of the holding fee once adequate proof has been provided that the CCJ has been filed incorrectly as previously explained.
★★★★★ 4/5
TrustpilotProfessional, Friendly and Efficient
I concluded on a property on this day. Whilst some of us might watch 'trash TV' such as Bargain Hunt, this was my first ever auction. So, no Toby Jug, although, your primary home. All whom I interacted with were professional, friendly, and efficient. Technically we concluded slightly over the legal period, although zero grumbling from this organisation. I don't rule out another interaction in future.
Ken · 6 June 2026
★★★★★ 5/5
TrustpilotLouise from hartlepool team was…
Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.
Badr · 19 December 2025
Agent replied · 25 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWent to view property at field head…
Went to view property at field head Longhorsley Put an offer in waited 3 days no reply I then had to phone Lisa at KP in morpeth sorry we haven't heard from the vendor then two days later I had to ring again and was told if we put an offer in of 310k the vendor would except that another 3 days went past no call back I rang Lisa at KP morpeth again and was told they can't get in touch with the vendor I then found out that night the vendor had contacted Lisa at KP morpeth to apparently tell them to put the property to auction still no contact of Lisa At KP morpeth and so my wife rang another week later and spoke to Lisa at KP morpeth and was told they have a cash offer in for the auction and we still have not been told our offer has been declined she acted as if she didn't give a toss well lisa at KP morpeth and Keith Patterson and directors thanks for wasting 4 weeks of our time I would never deal with Keith Pattersons estate agent ever again as they are unprofessional and don't give a toss I hope people read this and don't deal with them as they are a shower of poopCHEERS
Neil · 21 January 2022
Agent replied · 11 June 2024
Hi Neil, we are sorry you have not had the experience that we would expect. I can see on your file that Lisa did make contact with you on 11/01/21 to advise that viewing can now take place and that the vendor may put the property into an auction. Sometimes there are delays with contacting vendors, and we can not instruct on offers without the vendor's consent. If you would like to share any more information with us, please contact socialmedia@pattinson.co.uk, and we will look into it further for you.
★★★★★ 5/5
GoogleWe’re in the process of selling & so far I’m super impressed with the staff at Pattinsons Durham.
I found Kathryn very helpful on the initial phone call. Then Katie came out for the valuation. I was a little nervous but Katie is super friendly & immediately put me at ease. She was very enthusiastic about our property & marketing it. She took plenty time to go over all the paperwork with me, and answer any questions I had. Since the house has been for sale she has been in regular contact. Hopeful of a sale soon!
Nicky · 26 July 2024
★★★★★ 5/5
TrustpilotAlison at Pattinsons in the Cramlington…
Alison at Pattinsons in the Cramlington branch has been absolutely fantastic from start to finish. She has been professional, approachable and incredibly helpful throughout the whole process.
Vikas · 10 July 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with Alison and the Cramlington team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThank you Rachel
My husband and I sold our house in South Shields and we were advised and assisted by Rachel from the South Shields branch of Pattinsons. Although the house sale should’ve been fairly straightforward, unfortunately it was anything but that thanks to the solicitor we appointed to conduct the sail. However Rachel was there every step of the way to help and advise us for which we are extremely grateful. If we ever needed to we would certainly use Pattinsons again although we would appoint a different solicitor. Thank you Rachel for all your help and support, much appreciated.
Olivia · 1 July 2024
★★★★★ 5/5
TrustpilotSale of townhouse in Seahouses
Having worked with Kelly and her team in the past, I was aware of how proactive they are in reaching a sale. They were extremely helpful and supportive throughout the process and worked in close contact with myself and the purchaser, to ensure the conveyancing ran as smooth as possible. As the seller, I discussed with Kelly and Darren an alteration in the asking price, in order to get that offer. We all agreed on the price and the best way forwards, which before long did bring the property to being under offer. It is a difficult market at the moment, but Kelly really does know her stuff extremely well and the whole team works very hard on both sides to secure the sale. Would definitely use again in the future.
Julie · 28 June 2024
★★★★★ 1/5
TrustpilotUnprofessional
My stepdaughter and her partner paid a deposit on a property in order for it to be taken off the rental market. However, they weren't informed that the property was still available for auction. The manager of Pattisons in Sunderland also failed to inform them that a bid had been received on the house and the landlord had decided to simply sell. When we contacted the branch we were simply told that not only had the manager spoken to the landlord from her personal mobile (although what relevance this has is beyond me), but that it was out of her hands. No apologies or explanation as to why Pattisons hadn't contacted my stepdaughter as soon as they had this update, nor was any help offered to find alternative accommodation. There is now the possibility of the couple ending up homeless as they have given their current landlord notice. I am utterly disgusted at the manager's lack of concern or acknowledgment of responsibility.
Tracey · 9 August 2021
Agent replied · 11 June 2024
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with the property address and your step-daughter's name and contact information, we will certainly provide you with a complete response.
★★★★★ 4/5
TrustpilotCONTINUAL SUPOPORT DURING A DIFFICULT REPOSSESION
Kaya Riches and Eloise wallace have been a fantatsic support tyo myself during a very challenging period in trying to regain possession of my rental property and recover rental arrears.
Bob · 4 June 2026
Agent replied · 6 June 2026
Thank you for this review! We are happy that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotI always receive excellent service from…
I always receive excellent service from Leah Gallagher and Matthew Bliss.
Donald · 9 October 2026
Agent replied · 10 October 2026
Thank you so much for this great review Donald! We are delighted that your experience with Leah and Matthew is always as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Have a great day! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotDAN'S THE MAN!!!
DAN'S THE MAN!!!We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute pleasure to deal with. Dan did a great job of marketing the property, with very clear communication throughout (even outside of business hours) so we got a huge amount of interest we were made an offers for 4 days after it went live! Sue, Kimberley and various others from other branches have all been fantastic to deal with. The team in the Houghton branch were friendly and efficient when dealing with every aspect, our home is now SSTC as having not done this before we were made to feel reassured and they are continuing to guided us through the whole process. Would definitely recommend. Thank you Dan and everyone at Pattinsons team!
Ryan · 9 May 2024
★★★★★ 5/5
TrustpilotAmazing Service!
Nicola has been amazing through the whole selling process. So helpful and went out of her way multiple times for us to help the process run smoothly. We had a very stressful chain and Nicola did everything she could to put our minds at ease. She definitely went above and beyond for us. Stephen was also brilliant helping us out with various things and again going above and beyond for us.Overall pattinson were brilliant and we're more help to us even on the sale of our house than our estate agent and solicitor and we weren't even selling through them!
Helen · 5 May 2024
★★★★★ 5/5
GoogleKathryn and team were great. Recommend
Andy · 5 November 2025
Agent replied · 12 November 2025
Thank you so much for this review Andy!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAvoid them at any cost!
Avoid them at any cost!! They mislead you with their twisted auction contract and their "well trained" agents so you definitely end up with costs even with no sale.All I can say is: Honesty is not their thing.Do not use their service if you care about quality, honesty, and clear agreements/communication!
Éva · 1 March 2024
Agent replied · 11 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotStill can't view a property in…
Still can't view a property in Birkenhead-Hinderton Road. Been trying for weeks and still can't view it.
Christopher · 21 August 2026
Agent replied · 24 September 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. The girl who dealt with our house sale was called Jessica Dickson from the Ashington branch. She was so helpful & professional from start to finish. I would definitely recommend Pattisons & Jessica. 100% satisfied customer.
Carl · 13 October 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotA big thank you to Pattinsons Estate Agents, South Shields
I would like to thank Pattinsons Estate Agents for selling my mother-in-laws house after she passed away. Rachel Ratcliffe from the South Shields branch who was dealing with the sale, was very professional and helpful throughout the whole process. She kept us informed at all stages of the sale, which went through without any problems. There was an offer in for the house within the first week of it going on the market. This is the second time we have used Pattinsons and the service was as professional this time as it was the first time. If we ever need an Estate Agent again we would definitely use Pattinsons.
MRS · 23 April 2024
★★★★★ 5/5
TrustpilotWe sold our late mum's house at auction…
We sold our late mum's house at auction through Pattinson's. Darren Porter impressed us from the outset and provided us with professional guidance.
Sue · 10 July 2026
Agent replied · 24 September 2026
Thank you so much for this great review Sue! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThank you Dan!
We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute joy to deal with. Dan did a great job of marketing our property, so much so that we were made an offer less than a day after it went live! Sue and her team in the Houghton branch were friendly and efficient when dealing with any of our questions and as having not done this before we were made to feel reassured and they guided us through the whole process. Would definitely recommend. Thank you Dan and team!
Carl · 18 April 2024
★★★★★ 5/5
TrustpilotVery impressed …
Very impressed with both the efficiency and professional way our sale was deskt with. Regular updates and sound advice. Would certainly recommend
Zie · 15 July 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotConsett Team
I bought a house (end of 2023) using an online auction - which was a whole new experience! The auction team were really helpful supporting me through that. The team at the local branch in Consett were still involved with viewings and getting the purchase to the finish line. The whole team was invested and provided excellent customer service. The agent managing this was Stephen - he was friendly, professional, and tenacious in his work. Without Stephen going above and beyond to get this completed (by Christmas) I doubt I would have my new house! I am grateful to him for all his efforts and for communicating throughout to keep me updated. Thank you!
Tracy · 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
