Pattinson Estate Agents Durham reviews

Thanks for leaving this review! We are sorry we didn't achieve 5 stars, so would like to investigate further. Please could you send more details to reviews@pattinson.co.uk and we will look into this further. Many thanks

We are sorry to hear that you feel your experience with us did not meet your expectations. Our auction agreements clearly set out the circumstances in which a fee may become payable by a vendor, including where a sole selling rights agreement is in place and a buyer introduced to a property through our marketing subsequently goes on to purchase that property. These provisions are intended to ensure that vendors are aware from the outset of the terms of their agreement and any potential fees that may arise. We aim to be as clear and transparent as possible throughout the auction process, including in relation to buyers introduced through our marketing and the contractual arrangements that apply. Where a fee is applicable, this is determined by the terms of the signed agreement and the circumstances surrounding the subsequent sale. We appreciate that every transaction is different and are sorry that you have been left feeling dissatisfied with your experience. We take concerns of this nature seriously and would always welcome the opportunity to discuss any outstanding points directly, particularly where there may be further information that could help clarify the position if this has not been raised already. Please contact us directly on reviews@pattinson.co.uk Our team will be happy to review any points that may not already have been addressed and ensure that your feedback is reviewed.

Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.

Thank you for this review Sabina! We are delighted that your experience with us has been as positive as we aim to give all of our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency

We’re sorry to hear that you have found the level of contact frustrating. As part of our protocol, we follow up with customers who have shown an interest in properties, with the aim of understanding their requirements and helping them find their dream property. As we have multiple branches working across the area, this can sometimes result in contact from more than one branch, particularly when enquiries have been made through central property portals such as Rightmove. We do appreciate that you have requested on several occasions to be removed from our database, and we apologise that this request has not been actioned as you expected. We take this feedback seriously and will ensure your request is reviewed so that the appropriate steps can be taken to prevent further unwanted contact. We’re sorry for the frustration this has caused and appreciate you bringing it to our attention

Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Many thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly email us the details, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.

Dear Mrs Simth, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that this experience fell short of the standard you’ve come to expect from Pattinson, particularly as a long-standing landlord with us. We fully appreciate how frustrating delays and conflicting communications can be, and it’s disappointing to hear that you felt the need to chase for updates. While we’re pleased to know the individual team members were helpful, your comments around coordination and communication between offices are taken very seriously. We’d really welcome the opportunity to look into this properly and learn from it, so please could you email further details to reviews@pattinson.co.uk including the property address and timeframe involved, so we can review what happened and respond appropriately. Many thanks, the Pattinson team.

Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this lovely review Louise! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this review Lori! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this great review Jordan! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for the review and the kind words about the members of staff. If you would like to discuss the negative points more, kindly share with us some … More

Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More

Thank you so much for this review! We are delighted that your experience with Dan and the team, has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Thank you for your review. Where Pattinson is neither the owner nor the managing agent of the building and responsibility for its overall condition does not rest with us. While these matters fall outside our legal and direct control, we always endeavour to support tenants and raise concerns where possible within our remit. Some issues, however remain beyond our authority to resolve directly. As an update, we now understand that this matter has been fully resolved for your son and that the outcome meets your expectations. Many thanks

Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More

Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.

Hi John. We are sorry you have not had the expected experience from our team. We can assure you we will not scam anyone. We have been in business for 46 years and pride ourselves on providing the first service to our clients. Please provide us with more information on your experience, like the property address or contact number you registered with us. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.

Dear Rebecca,I'm truly sorry to hear about the negative experience you had with Pattinson - Hexham branch during such an emotional time for you and your family. It's important for us to address these concerns and understand what went wrong so we can prevent it from happening in the future.First and foremost, I want to apologize on behalf of the entire team for the inadequate service and communication you experienced. This is not the level of service we strive for, and I understand how this must have caused additional distress during an already difficult period.Please be assured that we take your complaints very seriously. In order to fully investigate the situation, we would like to get in touch with you personally. Could you please provide us with your contact details, including a phone number, email address and proeprty address? Kindly provide this to socialmedia@pattinson.co.uk so we can investigate further.Once again, we apologize for the inconvenience and distress this has caused. We are committed to addressing your concerns and providing you with the assistance you need.