Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding service from the whole team…
Outstanding service from the whole team at Forrest Hall branch, Paula, Charlie & Donna made the purchase and subsequent sale of my property utterly seamless.
Customer · 26 July 2026
Agent replied · 11 June 2024
Thank you so much for this great review! We are delighted that your experience with our Low Fell office has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotCouldn’t have dealt with a better company
Couldn’t have dealt with a better auction house ! Adam and his team were fantastic they dealt with all the million questions we had and guided us from start to finish. With only one auction round on the market to completing soon we couldn’t be more happier.
Grace · 10 February 2026
Agent replied · 23 February 2026
Thanks so much for this lovely review Grace! We really appreciate you taking the time to share your experience. Building strong relationships with our clients is so important to us, and it’s great to hear that’s reflected in your feedback. Sincere thanks from the whole team at Pattinson Auction.
★★★★★ 5/5
TrustpilotThankyou to Alison and the whole team could not…
Alison and the whole team could not have been more professional. They kept me fully informed throughout the whole process, there were many obstacles to overcome and they remained calm, professional and empathetic throughout, keeping me regularly updated and often gave me information prior to my solicitor. I could not fault them, they made a very difficult process much more bearable and I can't thank them all enough, well done to you all Beth
Elizabeth · 17 July 2026
Agent replied · 24 September 2026
Thank you so much for this great review Elizabeth! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSelling Mum's house through auction
Just finished selling my Mum's house and the team at Pattinson were great, we were kept informed throughout the process, with good advice given, special mention to Darren, Caitlin and Nessa
Ian · 3 June 2026
Agent replied · 6 June 2026
Thank you so much for this great review Ian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 4/5
TrustpilotKaya has been very helpful with my…
Kaya has been very helpful with my problem. She has gone the extra mile to find out information for me and to deliver as promised. Very happy with Kaya
Chris · 5 June 2026
Agent replied · 6 June 2026
Thank you so much for this review! We are delighted that your experience with Kaya has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. From the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleWould recommend Pattinsons Estate Agents. They made it such a smooth simple process for selling my house. With the help of Mackenzie Costello who was always polite and professional, i was able to understand the whole selling process easily (my first time selling my house).
Thank you all again for your help!
Ryan · 5 November 2025
Agent replied · 12 November 2025
Thank you so much for this great review Ryan!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ 5-Star Review
Janine was absolutely outstanding in helping us sell my father’s property through auction. From start to finish, she guided us with professionalism, care, and genuine dedication. She kept me informed at every stage of the process, ensuring I always knew exactly what was happening and what to expect.
KAREN · 11 December 2025
Agent replied · 25 December 2025
Thank you so much for this review Karen! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWhat an excellent experience!
What an excellent experience! From the first day Jason from the Jarrow Branch came to value my home, offering his expert advice, getting the house on the market and multiple offers in the first day, everything has went smoothly. Emily and the rest if the team kept in regular contact and were always available to answer the questions of an anxious seller.
William · 26 August 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSelling by auction was an excellent choice for us
We would like to thank everyone at Pattinson's, especially Caitlin and Michael, for their friendly and professional service during the recent sale of our holiday cottage. We were looking for a reasonably quick "hassle free" sale but did not want to compromise on the price. We were advised "secure sale" by auction would be the best option for us, and although we were initially wary due to unfamiliarity with the process, we decided to give it a go. The whole process, from our first contact with Pattinson's to exchange of contracts, took no more than 5 weeks. Everything happened very quickly on the auction day and the bids rapidly increased from a relatively low starting point, finally comfortably exceeding our expectations before the hammer fell. And at that point, contacts are exchanged and the sale is legally binding for both parties, so there is no worry about the buyer pulling out. We would certainly use this method of sale again, and would trust Pattinson's to manage it.
Stephen · 9 December 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery efficient process
Very efficient process. Everything made simple to understand by a highly knowledgeable and professional group of people. The energy, communication and compassion of the staff left us full of confidence in the that we were in good hands.
Robert · 2 March 2026
Agent replied · 6 June 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotHoughton branch- would recommend!
We’ve just sold our home through Pattinson Houghton and we couldn’t fault them at all. We had multiple viewings straight away and sold the property for higher than asking price. We spoke to various members of the team through the sale but special mention to Dan who came to value the property and and got the sale live, Carole who we sold the property through within a week and Lauren who has kept us updated throughout the process. Couldn’t recommend enough!
Brogan · 30 November 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI cannot thank Caitlin enough for her…
I cannot thank Caitlin enough for her help and kindness when selling my property at auction, she really took the time to listen to me and made it seamless, she is a credit to the company
Sarah · 14 March 2026
Agent replied · 6 June 2026
Thank you so much for this great review Sarah! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI cannot speak highly enough of Maurice…
I cannot speak highly enough of Maurice from Pattinsons who was the true protagonist in my recent property purchase through auction. From the very beginning, it was evident that his leadership skills were par excellence. His professionalism shone through in every interaction, ensuring that the entire process was handled with precision and care.Maurice took charge of the situation with a calm and strategic approach, demonstrating a deep understanding of the auction process and guiding the team with expertise. He was instrumental in securing the property, making certain that every aspect was managed seamlessly and with unwavering attention to detail. His proactive nature, combined with a genuine dedication to client success, instilled confidence and made the experience a positive one.Without a shadow of a doubt, Maurice was the driving force behind the successful outcome. His exceptional leadership and commitment to excellence set a standard that is hard to match. I am very grateful for his efforts and would recommend him to anyone looking for an estate agent who embodies professionalism and skill at the highest level.
Deep · 12 November 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotDan and Hilary have been brilliant from…
Dan and Hilary have been brilliant from the first meeting, very understanding and professional! I would only ever recommend Pattinsons in Houghton-le-spring for their outstanding efficiency to get my property sold!
Cathrine · 11 April 2026
Agent replied · 6 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWorst service by agency don't trust…
Worst service by agency don't trust them , offered two houses , but agency keeps saying customer want to go with other person although we offered more , I think agency is taking some money from buyer and refusing offer with offers customer service also worst not in clear in sales . I personally recommend please go with different agency.
SUURRES · 21 August 2026
Agent replied · 24 September 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
★★★★★ 5/5
TrustpilotWould like to say a massive thank you…
Would like to say a massive thank you to pattinsons in whickham branch. , from start to finish the service was amazing. We dealt with Josh a few times who very professional , but mostly we spoke to louise , whom every tine went above and beyond to help us through the whole process from start to finish , lovely girl always happy on the other side of the phone and happy to help , because of the staff and the way they handled the whole situation defo recommend this company.
Sam · 28 October 2024
Agent replied · 11 June 2024
Hi Sam, we are very sorry that you have found our services to be unsatisfactory. One of the team will be in touch with you as soon as possible to sort out this issue. Many thanks.
★★★★★ 5/5
Trustpilot5 star experience with our agent Mr…
5 star experience with our agent Mr jamie millen. We have recently started our journey to the new home and planning to go ahead via auction. It is been a completely new experience , after all the chaos about auction , with the help of jamie who helped us with answering all the doubts and questions we had about this , we are finally going ahead. Jamie has been so helpful and been approachable at any time . Thank you so much for all your help. It is much appreciated.
Jothi.S · 15 October 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWhat an easy transaction
What an easy transaction, and a big thank you to Rachel Lewins great communication, helpful, pleasant, wonderful asset to your team. Thank you all so much.
Eleainor · 6 May 2026
Agent replied · 6 June 2026
Thank you so much for this lovely review Eleanor! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotKaya from Rentals is very polite on the…
Kaya from Rentals is very polite on the phone. Kaya provided me quickly with documents which I requested. Great customer service.
Hannah · 5 June 2026
Agent replied · 6 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotA Positive House Moving Experience
I have had a very positive experience with Pattinsons. I rang on a Saturday morning for an appointment and Daniel arrived on Monday at 1pm. By Tuesday my house was marketed with excellent photographs and a steady stream of viewings. Within little more than a week it had been sold. I found Daniel and the staff professional, helpful and knowledgeable. I also found Lucy Briscoe at Core Legal very efficient. I’ve had a positive outcome as my house has completed within 8 weeks. I would recommend Pattinsons and would certainly use them again in the future should I require another move.
Gillian · 27 September 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotHorrible experince withe the flat rental
The agent who handle my property doesn't do the job, whats promised and whats delivered don't match. I got the flat key on 28/08 and before that I was told the blinds will be installed, i will recevie the flat fully clean like a new house, doors will be fixed as some door don't close.
Myet · 2 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback.
We’re sorry to hear that you have been disappointed with your experience and appreciate you raising your concerns with us.
We understand that having outstanding works following the start of a tenancy can be frustrating, particularly where you were expecting these matters to have been addressed beforehand. We are keen to understand what has happened and ensure that your concerns are reviewed by the relevant team.
Please contact us directly at reviews@pattinson.co.uk so that we can look into the specific points you have raised and work with you towards resolving them.
We take feedback seriously and would welcome the opportunity to investigate this further and improve your experience.
★★★★★ 1/5
TrustpilotNot interested unless you're selling soon
Contact was great at the start but that's all I can say. Incredibly poor communication between their own staff and the people who have been in touch have essentially ghosted me, they're not interested because I'm not selling soon despite being told someone would call me back/send the free valuation I requested. When chased, I got an incredibly short message from a Miss Pattinson (I really hope not related to owners) to say she was out of office, essentially not wanting anything to do with it. Outstanding service and experience with another competitor though.
A · 4 September 2024
Agent replied · 27 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
TrustpilotGreat service, would recommend…
Booked viewing appointments through Linda in the Blyth branch. All went to plan, the ones Linda conducted went smoothly and the ones with homeowners were great too. I visited one property on 11th Oct; had a second viewing on 13th Oct; offered on it 14th Oct and sale was agreed quickly. Linda is friendly, helpful, efficient and professional - a pleasure to deal with. I would recommend her to anyone looking to buy or sell a property!
Susan · 15 October 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAbsolutely awful service cramlington branch
Cramlington Office - Awful Customer ServiceI recently rented a property through this branch. They were unprofessional, lacking empathy and didn’t seem to know what they were doing. I was messed around a number of times when it finally got to the day I was told I would 90% chance be moving on. They hadn’t checked any references and I didn’t even up getting keys til 3pm. With 3 very young kids I did start to worry that I wouldn’t have anywhere to sleep as I had packed up most of my belongings. Yet they couldn’t have cared less and clearly didn’t want to help. Especially Katherine - she needs some training on customer service. Considering her job is customer facing.
Alex · 28 August 2024
Agent replied · 27 December 2024
Hi Alex. We are sorry you have not had the experience we expect from our team. We have reached out to you and await your response.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
