5/5
TrustpilotJoanna and the team at Forest Hall…
Joanna and the team at Forest Hall really looked after me and advised me at every step.They were clear and helpful and supported me expertly. Best Pattisons branch IMO.
Trusted Agent profile · Durham
Pattinson Estate Agents Durham reviews
★★★★★
1,232 reviews across 2 platforms
105, Gilesgate, Gilesgate, Durham, DH1 1JA
Pattinson Estate Agents's office in Durham, at 105, is rated 4.3 out of 5 across 1,232 reviews on two platforms, including 155 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent, friendly, helpful staff at the Alnwick branch
I have been working with Jess Graham at the Alnwick branch as my parents are purchasing a bungalow through Pattinsons.So far I have been very impressed with the friendly, personal and knowledgeable attitude of Jess and any other staff I have had dealings with at the branch.I am optimistic that the purchase will go through smoothly and would not hesitate to use this office if I were selling a property myself or to recommend them to others.
5/5
GoogleDavid was excellent in keeping me up to date on what was a complex sale.PositiveResponsiveness, Professionalism
1/5
TrustpilotTerrible company
Terrible company especially the ashington branch it’s ran by children !
Agent replied · 11 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotBrilliant
The man we dealt with was absolutely fantastic. The property is really nice. He made my nanna feel like she fit in, helped her in and out the door as she is disabled and struggled. He also made very good friends with her and talked about london
5/5
GoogleWould highly recommend Pattinsons Durham. Fantastic team and went above and beyond to sell my house. Constantly kept me up to date and got numerous viewings fairly quickly.
1/5
TrustpilotUtterly Untrustworthy
Tried to buy a property through Pattinsons a couple of years ago. They lied to my face and did their best to scam me at every opportunity. I won't go anywhere near them in the future.
Agent replied · 11 June 2024
Hi Tom, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
5/5
TrustpilotWould definitely recommend
Helen was really helpful from start. The viewing was cancelled due to COVID-19 but she managed to arrange it eventually. Thank you for your help.
5/5
TrustpilotWe had a great experience with Pattinsons…
We had a great experience with Pattinsons, they kept us up to date with regular phone calls to let us know how the purchase was progressing. The agent Dean who was dealing with our purchase was extremely helpful and we really appreciate the time he took to keep us up to date, and all the help he offered as well.
5/5
TrustpilotAlways excellent service from this…
Always excellent service from this establishment, friendly , helpful and excellent for advice. I strongly recommend them and a big thank you to Louise in particular, well done.
1/5
Trustpilotdont not go there
I am dealing with this company NOW, they are typical estate agents there purpose is only for themselves. DO not use them, we have been put under stress on how they preform. They dont reply give you the sales talk.
Agent replied · 11 June 2024
Hi there, I am very sorry to hear that you have found our services to be unsatisfactory. Please email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotThe Low Fell branch are fantastic
The Low Fell branch are fantastic, we have purchased/are purchasing several properties through them now. We have had great service from the staff and especially Chloe Diamond.
5/5
TrustpilotWould definitely recommend!!
From start to finish the girls from the Blyth office were fantastic. They were helpful, friendly, caring, understanding and overall had so much time for us. We sold our home with pattinsons and were looking to buy a house which was also through themselves, as a result we sold & bought in two days due to their client base. The only problem I would say is don’t use their recommended solicitors, which provide appalling service!!
5/5
TrustpilotExcellent service
Amazing customer service dealt with Adam from the North Shields branch who was brilliant very informative and experienced and the whole transition ran very smoothly .
5/5
TrustpilotGreat service
Great service. Would definitely recommend Pattison Estate agents. Lynn was so helpful. Nothing was to much of a problem
5/5
TrustpilotGreat staff and reliable service
Great staff and reliable service. A huge thank you to Natalie and Lauren from Forest Hall, they have been amazing. I would highly recommend Pattinson estate agency.
5/5
TrustpilotWashington branch , Carly
Washington branch, I arranged for Carly to value my property, she was on time and very efficient and was a very polite and knowledgeable young lady. Within hours the advert had been sent for approval and was live the next day, and everytime I've emailed with query shes responded promptly.
1/5
Trustpilotcustomer ignorance
customer ignorance, 0 e-mail responses, 0 messages I DO NOT RECOMMEND!!!
Agent replied · 11 June 2024
Hi Marek. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotConsett branch
Writing in regards to Consett branch as a new tenant:Everyone was so lovely from start to finish, from being shown around to picking up the keys. Communication and customer service has been faultless. They were always quick to respond to emails.The property has been well presented.
1/5
TrustpilotPattinson is terrible
Pattinson is CRAP They let you view and when you ring to put deposit and etc down and they say u can’t do it because someone has put a deposit down already? Well why let me view then??
Agent replied · 11 June 2024
Hi Morgan, we're sorry to hear about this. If you could email socialmedia@pattinson.co.uk with more information about your experience so this issue can be looked into further. Many thanks.
5/5
TrustpilotExcellent house sale service
The Forest Hall team, especially Lauren and Joanne, worked really hard to sell my house and kept me up-to-date with everything that was being done.Highly recommended.
5/5
TrustpilotHappy first time buyer
First time buyer here - while land registry issues got in the way of a quick or easy sale, it always felt like they were on top of everything and working to get it done as fast as possible. Clear, regular communication, and never made me feel like I was asking stupid questions, even when I probably was! Thank you Pattinson Jarrow :)
5/5
TrustpilotEager and communicative
We regularly evaluate, view and purchase investment property with Pattinsons. The team in the Washington branch are efficient, communicative and eager. I have a great direct relationship with Carly List who understands our investment aims. Personal connections with knowledgable staff who know us makes this so effective. Strongly recommend!!!
1/5
TrustpilotBullying and lying agents
Bullying and lying agents, especially from the Auction department. Pretending not to hear or understand the questions. Misleading and dishonest. Be especially careful of Ian Weatherhead and Dean Florence.
Agent replied · 11 June 2024
Hi Dragana, We are sorry you have not had the service we would expect from us. We take these kinds of allegations about bullying and lying very seriously as we would never accept this from our staff. Can we ask you to provide more information, like the property address in question and the email address you registered with us. Can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
