Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold our house through Evenmore, It was only on the market a couple of weeks before they secured us an acceptable offer. The 360 degree tour was ideal in the current climate as people could look around the house without actually having to visit. We were regularly update on how things were progressing and with the online tools we could check how many viewings the property was getting on the internet. We were very please with the service we received and would have no hesitation in recommending Evenmore Properties.PositiveResponsiveness, Quality, Professionalism, Value
Diane · 26 August 2021
Agent replied
Thanks for the positive review, it was a pleasure working with you, we hope you are very happy in your new home!
★★★★★ 5/5
GoogleI have moved several times in my life and I can honestly say this (I hope my final one) has been made so easy, through using Evenmore Properties. I felt all the negotiations, were transparent, open and honest and I at no time felt stressed by the process, they kept in continuous touch with myself, my purchasers and my solicitor to keep everything moving in a timely and orderly manner. Forever, grateful, they may be one of the smaller local estate agents, but I would not go past them if ever looking to move again, I had the same amount of viewings as I would have anticipated I would have had with some of the larger companies and their personal as well as professional touch offering reassurance and assistance throughout was exceptional. Thank you to all the team.PositiveResponsiveness, Quality, Professionalism, Value
Ruth · 26 August 2021
Agent replied
Thanks Ruth for your great review. We wish you all the best for the future and once again thank you for choosing us to sell your home.
★★★★★ 1/5
Googleas a student you don’t want to be a tenant with evenmore. will want to turn up without giving 24hr notice, didn’t show up for a viewing so I had to show some freshers around the property. they accused us of causing there to be mould in the property when it was in fact due to the poor ventilation and structure of the house. i had mould in my bedroom and they didn’t seem to care. me and my fellow tenants have spent time writing emails to them for them to either a) ignore or b) reply with grammatical errors and misunderstanding, this is especially disappointing as these people are paid to do this job. if you try to contact them you will get multiple different people replying to you. All in all they seem unprofessional and uncaring about their tenants, very disappointing.NegativeProfessionalism
Zoe · 22 June 2021
Agent replied · 21 June 2024
Zoe, thank you for your review. We are somewhat surprised by the content. We have reviewed your communications and can see that in all exchanges repair requests were responded to promptly and generally our exchanges have been pleasant. I would be happy to look at your complaints further if you could email me with the details.
I can see that part is due to surface mould in your bedroom. Unfortunately, we disagree regarding the cause of the mould. After having this inspected by a professional damp proofing company the outcome was that the surface mould was due to tenants drying clothes in poorly ventilated areas. Ventilators are fitted in all bathrooms, but other rooms can only be ventilated by using the installed trickle vents or opening the windows. All rooms in the property had insulated boards installed to help with the cold wall effect. Short of installing ventilators in every bedroom we can only ask that tenants take precautions.
Regarding speaking to a different person every time, we will try to address this but since we operate a timeline all our team are able to deal with issues to bring down response times. We will take this on board and look to improve this.
I can see that in every case an email was sent for agent visits with 24 hours or more. Perhaps the email has not been viewed or have gone into junk folders since was can see many of our communications remain unopened. I can only think that if you did not receive notice at some point it may have been due to a contractor attempting to visit as soon as possible to carry out a repair or fit something into their diaries. We apologise if this was the case.
We feel that we looked after your best interests throughout from arranging a rental discount during coronavirus to refunding the full deposit promptly at the end of the tenancy with the exception of one room due to blue tack damage. This deduction was amicably agreed with the tenant.
Again we take complaints very seriously and if you would like to raise a complaint I would be more than happy to address and hopefully resolve all the issues.
★★★★★ 5/5
GoogleEasily the best people to go with as a tenant! They have been quick to reply to every query or request and each member of staff is incredibly friendly.
The amount of support when deciding on a house was great. We spent several days discussing individual needs and preferences, I was shown 4 houses, all of which would have been perfect.
Inspections are rare and ample notice is given, they are thorough and honest, helpful for both the tenant and landlord. I won't be tempted to go to anyone else when it comes to buying a house.
David · 25 June 2019
Agent replied
Thank you for your kind review. We hope you enjoy your stay
★★★★★ 1/5
GoogleUnfortunately as a former tenant I was very unhappy with the service provided by Evenmore. I found that requests for repairs etc would be met with "we've asked the landlord" followed by a long wait, needing frequent pestering. It also feels as if the company makes its money by tricking people with hidden fees. For example when we moved in we asked if it would be ok to have a pet - the response was "no problem, but there is additional cost to the deposit". This additional deposit cost was not the problem (it is reasonable after all, and would be returned if no damage), but when we aquired a pet within the first week and informed the agency we were told that we would need to pay an additional "adding-a-pet-to-the-contract" charge of £75 on top of other costs. I faced similar issues with reduction from the deposit - sadly it feels as if this is where the company makes its money.
Ewan · 8 September 2018
Agent replied
Ewan & Kelly,
Thank you for your reviews. Unfortunately it is very difficult to keep all parties happy in every situation. Inspections are part of the service we offer to your landlord and they are detailed in your tenancy agreement (you would have reviewed all terms prior to signing), as well as a duty of care to you we also have one to the landlord.
With regard to pet deposits this is also detailed in the contract and this was have been made available to you as well as a list of our fees on our website before securing the property.
On reviewing your tenancy I can see that the few repairs that were required were addressed promptly so I can only apologise if you feel the response time was slow. We are always looking to improve and will keep this in mind in the future.
Regarding deposit deductions as tenants you were offered various routes and on choosing to dispute you are bound by the decision made by the independent adjudication of the deposit protection scheme. As it appears the adjudicators upheld the landlords claims we can only comment that it is always better to try to resolve deduction disputes informally before using adjudication as a final option. We feel that the review may be somewhat based upon the deposit return outcome. The decision reached by the adjudicators is final and is based upon photographic evidence and the schedule of condition. The schedule of condition document is there for the protection of you and the landlord and is alway produced as a fair representation of the property at check in and check out.
It is disappointing that you have been dissatisfied with our service on this occasion but please rest assured we always endeavor to act in a fair and professional manner with both our tenants and landlords.
★★★★★ 1/5
GoogleI have found my time as a rental tenant with Evenmore very frustrating and disappointing. We lived in a house managed by Evenmore for three years, and during that time we made multiple complaints about the house being infested with SLUGS, about it being damp, and about general repairs needing done - but we do not feel that Evenmore took these issues seriously or addressed these issues quickly enough (some repairs took many months to resolve and the slugs were an on going issue, which prompted us to move out). We had a very negative (and expensive) experience at check out too, despite us leaving the house in a good state and us using a professional cleaner recommended by Evenmore - this is just one example of the ways we felt Evenmore would find additional, unethical ways to charge its tenants unnecessarily. More generally, throughout our time as tenants we felt Evenmore were very intrusive, insensitive and inflexible, e.g. insisting on doing a routine boiler check on a day I was being released from hospital following surgery, or calling us during our honeymoon despite our (understandable!) requests for them not to contact us during this time. I cannot emphasise enough how much I do NOT recommend this agency!
Kelly · 8 September 2018
Agent replied
Ewan & Kelly,
Thank you for your reviews. Unfortunately it is very difficult to keep all parties happy in every situation. Inspections are part of the service we offer to your landlord and they are detailed in your tenancy agreement (you would have reviewed all terms prior to signing), as well as a duty of care to you we also have one to the landlord.
With regard to pet deposits this is also detailed in the contract and this was have been made available to you as well as a list of our fees on our website before securing the property.
On reviewing your tenancy I can see that the few repairs that were required were addressed promptly so I can only apologise if you feel the response time was slow. We are always looking to improve and will keep this in mind in the future.
Regarding deposit deductions as tenants you were offered various routes and on choosing to dispute you are bound by the decision made by the independent adjudication of the deposit protection scheme. As it appears the adjudicators upheld the landlords claims we can only comment that it is always better to try to resolve deduction disputes informally before using adjudication as a final option. We feel that the review may be somewhat based upon the deposit return outcome. The decision reached by the adjudicators is final and is based upon photographic evidence and the schedule of condition. The schedule of condition document is there for the protection of you and the landlord and is alway produced as a fair representation of the property at check in and check out.
It is disappointing that you have been dissatisfied with our service on this occasion but please rest assured we always endeavor to act in a fair and professional manner with both our tenants and landlords.
★★★★★ 1/5
GoogleDo not recommend. Certain members of staff were highly unprofessional over both phone conversations and in person, finding them to be abrupt. Additionally, the staff seemed to lack a basic understanding of the legitimacy of a 'signed written agreement'. Following a prolonged conversation with the colleges at the agency, we were not issued an apology, and are still yet to receive any notification of apology/explanation (apart from a very abrupt email). Finally, they gave the impression that they did not take us seriously/did not treat us with respect, I can only assume that this was due to our student status.
John · 8 September 2018
Agent replied
It is always frustrating when you lose out on a property. We do provide a guide to securing at the busy student sign up period. It is always very competitive and we do try to keep a fair system in place. We apologise for your disappointment in losing the property.
★★★★★ 5/5
GoogleMy dealings with Evenmore Properties have always been an absolutely great experience, both as a tenant and as a landlord.
As as a tenant, the staff would react immediately when anything was broken and it was very straightforward to contact them.
As a landlord, I was amazed how smooth, uncomplicated and quick their tenant-find service was. I am in regular contact with the staff, which again is quick and uncomplicated despite me living abroad. I can highly recommend their service. Thank you Evenmore Properties for everything you have done for me so far.
Stephanie · 8 September 2018
Agent replied
Thank you for your kind review. You know where we are if you need us!
★★★★★ 5/5
GoogleI have been with Evenmore since 2012 while living in another country. I have been delighted with the service they have provided; friendly, in regular contact, always at the end of the telephone, or calling me back as soon as they could, regular checks on my house and a splendid team of maintenance professionals. Nothing was too much trouble.
Would I recommend them? In a heart beat!PositiveResponsiveness, Quality, Professionalism, Value
Fiona · 26 August 2021
Agent replied · 24 June 2023
Thank Fiona, we are really pleased to have dealt with you on both the rental management and sales of your property. All the best in your new home. You know where we are if you need us!
★★★★★ 5/5
GoogleOne of the best people to deal with Wayne and his team were great.They were on it when selling my property.will use them again.
Stuart · 13 October 2019
Agent replied
Many thanks for your review. We really appreciate it. Hope you and your family are enjoying your new home.
★★★★★ 5/5
GoogleWe used Evenmore properties to sell our house, they were amazing, our house was sold within the week. When Ailsa came to do the valuation she asked at the door if we would like her to wear a mask ( we said no it was fine). She asked again …
Nicola · 13 April 2023
Agent replied · 29 July 2023
We really appreciate your positive feedback and we look forward to assisting again in the future
★★★★★ 5/5
GoogleWe used Evenmore to sell our house, they came put quickly to take photos and had it online the next day. They were friendly, fast and efficient. They kept in contact with us throughout the purchase and were always able to answer any questions we had. Would definitely reccomend.
Cat · 31 March 2023
Agent replied · 29 July 2023
Thanks so much for the positive review. We hope we can help again in the future.
★★★★★ 5/5
GoogleThis is the second time I have used Evenmore to find a tenant. I can't recommend them enough - an extremely friendly, professional family business. Each time within two weeks they have found excellent tenants.
I have tried other Durham estate agents and I wouldn't go anywhere else. They are interested in your needs, professional and maintain communication throughout! They conduct the viewings and offer an excellent tenant finding service!!
Lianne · 8 September 2017
Agent replied
Many thanks for your comments
★★★★★ 5/5
GoogleThrough not fault of our own, we had less than a week to find a suitable rental property, just two weeks before Christmas. We were lucky enough to find Evenmore Properties, who managed to find us a property and pull out all the stops to …
Janice · 13 April 2023
Agent replied
Tha is Janice, we wish you all the best in your new home.
★★★★★ 5/5
GoogleAilsa was more than happy to help with my queries! Thank you
Harry · 18 November 2020
Agent replied
Thanks for your positive review. Always happy to help.
★★★★★ 1/5
GoogleIf we could give no stars we would. Terrible communication, very poor property management and seek to apportion blame to whoever for their failings. Staff are very rude and not willing to discuss any issues ....avoid do not use this organisation.
Julie · 13 April 2023
Agent replied · 21 March 2024
This review does not pertain to our services. Our office was visited outside of business hours regarding a maintenance issue at a property that we do not manage. … More
★★★★★ 1/5
GoogleCharging us over 40% of the deposit we gave for problems of house not caused by us and were there the entire time
Pigasaurus · 30 March 2024
Agent replied · 29 July 2023
We understand that it can be frustrating when deductions need to be made from your deposit due to damages. However, it is important to mention that we have implemented an independent redress scheme to handle disputes regarding these deductions. This ensures fair resolution for all parties including your landlord. Moreover, we take deposit protection seriously, which is why we provide a comprehensive check-in and check-out report to accurately assess any damages. We wish we could provide these documents on Google to give a full perspective on the situation. Leaving a 1-star review solely to attack our agency does not address the issue at hand. We genuinely hope that you approach your next tenancy in a more informed manner and utilise the appropriate channels available to you for resolving any disputes you may encounter.
★★★★★ 5/5
GoogleI have been a tenant of Evenmore for 6 years, staff have always been friendly and welcoming.
When work needed completing on the property they made sure this was done asap. Highly recommend using evenmore.
Leanne · 13 April 2023
Agent replied
Thanks so much for your kind review. It's been a pleasure talking care of your tenancy. All the best, if we can be of any assistance in the future you know where we are 🙂 …
★★★★★ 1/5
GoogleIf we could give no stars we would. Terrible communication, very poor property management and seek to apportion blame to whoever for their failings. Staff are very rude and not willing to discuss any issues ....avoid do not use this organisation.
Julie · 14 July 2022
Agent replied
This review is not relevant to our business. This person barged into our office on a Sunday, a day that we are actually closed, to complain about waste left behind by a tenant. We tried to explain that we do not manage the property, but we offered to contact the landlord. told that he would contact the council himself to complain. Our team advised that on a Sunday very few contractors operating and that the council would not be contactable and that we were aware the tenants had only just left. This person was very rude and aggressive towards our team and this review was simply left because they were frustrated with their neighbour.
★★★★★ 5/5
GoogleAs a new landlord with the company i have been very impressed with their service. The property required lots of minor repairs and they were organised and carried out very efficiently and at a reasonable cost. Their staff were very knowledgeable and helpful and they quickly found new tenants. Overall i would highly recommend.
Edelle · 8 September 2019
Agent replied
Many thanks for the kind review. Always happy to help.
★★★★★ 5/5
GoogleI used Evenmore to put my flat on the rental market. They were fast and professional. I found new tenants within a week. Can not fault the service. Will use again.
Elaine · 13 April 2023
Agent replied
Thanks Elaine, we really appreciate your feedback, we look forward to helping again in the future
★★★★★ 5/5
GoogleI use evermore to let a property of mine, never an issue and all undertaken professionally and with excellent communications.
I have frequently recommended the agent to others and continue to hear good tings from such a brilliant family run organisation.PositiveResponsiveness, Quality, Professionalism
Stephen · 22 June 2021
Agent replied · 21 June 2024
Thanks for the positive review, it's always good to hear from a happy customer!
★★★★★ 5/5
GoogleLovely people, always quick to respond to any issues and always answered questions in an accessible way. The best estate agents we've ever had, it's a shame we're moving away from Durham because we would love to continue renting with Evenmore.PositiveResponsiveness, Quality, Professionalism
Lucy · 22 June 2021
Agent replied · 21 June 2024
Thanks for your review Lucy and we wish you all the best in your new home!
★★★★★ 5/5
GoogleEasily the best people to go with as a tenant! They have been quick to reply to every query or request and each member of staff is incredibly friendly.
The amount of support when deciding on a house was great. We spent several days discussing individual needs and preferences, I was shown 4 houses, all of which would have been perfect.
Inspections are rare and ample notice is given, they are thorough and honest, helpful for both the tenant and landlord. I won't be tempted to go to anyone else when it comes to buying a house.
David · 21 May 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
