Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy wife and I recently sold our property and moved into another, we decided to use Evenmore Properties as they had quoted for us on another property and they had been very helpful, with this sale they were quick to come view the property and advise on pricing, we were very quick to market and had multiple viewings with two full asking price offers, I’d like to thank Wayne and the team at Evenmore for managing that process, thereafter we utilized the suggested solicitor and again Wayne assisted from start to finish ensuring we were updated with relevant information, thereafter suggested solicitors were also very effective, professional and kept us informed each step of the way, all said and done things went very smoothly and we would not hesitate to use them again.
Neil · 13 March 2026
Agent replied · 13 April 2026
Hi Neil, thank you for the 5-star review! It was a pleasure managing the sale for you and Alexandra.
We’re delighted that we could secure those offers so quickly and that the suggested legal team helped keep the process moving smoothly for you.
We hope we can help again in the future.
All the best in your new home!
Ps I hope this review was sent using your long awaited broadband!
★★★★★ 5/5
GoogleIn the midst of quite a testing transaction (not at all the fault of Evenmore), Wayne and his team were on our side and did all they could to get the result we wanted. Wayne conducted all the viewings which worked well for us and also gave prospective buyers the best impression of our property. We were also happy with the photography and presentation of our property.
Communication throughout the process was excellent and the proactive attitude of Evenmore properties helped to push things along when needed. Wayne also offered his advice when requested, which was very helpful for both our sale and our purchase transaction. Would definitely recommend and would not hesitate to use again in the future.
Charlie · 13 January 2026
Agent replied · 13 April 2026
We really appreciate your kind review, so pleased to have got the deal over the line for you and your family. All the best in your new home!
★★★★★ 1/5
GoogleWe lived in a 3 bedroom house in Durham for over 3 years and Evenmore is one of the most incompetent and unprofessional companies I have ever encountered. I would recommend avoiding them as a letting company at all costs. We had multiple times things break and not only did they fail to communicate timeframes or expectations but left us in limbo without a washer or an oven for multiple weeks. They never told us the exact expectations for property inspections, but we thought we were doing fine when for two years our reviews never flagged any issues. Midway through our tenancy they changed who inspected the property and said we were failing to comply with the terms of the lease. They attempted to blame us even though these expectations were never communicated to us and our past inspections were fine. They even made passive aggressive comments to my wife about the house looking “disgusting” and “smelly.” We have two toddlers so that was the tommie tippie. This was a part of a pattern of making insensitive and unprofessional comments about us and lacked any care for us as the tenant. We got locked out of our kitchen and no one picked up their emergency line and so we had to wait for a day to get in our kitchen. Moreover, when we were leaving they scheduled appointments without our knowing and entered the home with prospective tenants while my wife was in the shower and our son was sleeping in his room. They blamed it on a technical error. They again, took no accountability for their own mistakes and unprofessionalism. When we exited the property we payed 400 in expert cleaners to come and clean the whole property. They took all of our deposit back saying they had to spend hundreds in house cleaning. They are only concerned to cover up their own failures to communicate and care for the tenant. If I was a landlord and knew how poorly they communicated with their tenants I would have serious reservations about using them to manage my property. Expats beware.
Christopher · 15 August 2026
Agent replied · 22 August 2026
We take feedback seriously, but leaving an online review two years after a tenancy ends is an easy way to seek revenge over deposit deductions caused entirely by your own actions. Having handed over the property newly decorated and professionally clean in April 2021, our time-stamped records and photographic evidence from your August 2024 checkout tell the true story.
Regarding viewings and access, our communications show a clear timeline of advance written notices for all appointments. Multiple visits had to be rearranged because you declined access, and the property was consistently presented in a poor condition during these visits, making it difficult for the landlord to secure future tenants. We have no record of any unannounced entry.
When appliances required replacement, standard supplier lead times applied, as new items do not arrive instantly. While appliance maintenance during a tenancy is a tenant obligation, the landlord acted in good faith to supply brand-new replacements, which were subsequently returned in a dirty and damaged condition.
If you paid £400 to an external cleaner, your dispute lies entirely with them. The official checkout report clearly shows the hob was left covered in burnt-on debris, the extractor hood heavily greased, kitchen cupboard handles caked in dirt, and the lounge carpet heavily stained not to mention very dirty toilets and bathrooms.
Your deposit was retained strictly to contribute towards substantial, documented damage that went far beyond fair wear and tear. This included internal doors damaged on both sides in the kitchen and dining room, three broken freezer drawers, a damaged fridge shelf, multiple appliance door dings, cut linoleum flooring, a cracked en-suite cistern lid, missing tap caps, ceiling holes, broken blinds, and widespread wall damage comprising gouges, scuffs, adhesive tape residue, pencil drawings, and liquid spills.
Your deposit was held with mydeposits, yet you chose not to raise a formal dispute through their free, independent adjudication service upon receiving the 60-page checkout report, likely because the photographic evidence was undeniable. The retained deposit did not come close to covering the total repair and redecoration costs, leaving the landlord significantly out of pocket and facing an extended void period to restore the property.
Rather than deflecting blame online, you should assess your own behaviour and consider the damage you caused and the financial loss you inflicted on a property owner. Landlords and letting agents beware.
To anyone reading this review, we hold all documented facts, timelines, and comprehensive time-stamped photographs securely on file, and we are always confident in letting the verified evidence speak for itself.
Evenmore Properties Management Team
★★★★★ 5/5
GoogleLived at a beautiful 6 bed student house by the allotments with uni friends and had the most amazing year. The house was even better than when we viewed it and Evenmore were very transparent about any changes that had been made eg new flooring. Their new app system is brilliant, but I would also phone them to ensure any emergencies get delt with immediately as they are super responsive over the phone. Whenever I called, it was always answered within seconds, and everyone was super helpful and kind. The maintenance company they work with are also fabulous, working very efficiently with no fuss and very discreetly/ not requiring our input. The landlord for our house was also very generous and supplied new smart TV when ours broke, new faster broadband, and a new bin. I couldn't reccomend them more!
Mullett · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for this fantastic review and for your kind words about our team. You and your housemates were a pleasure to deal with during your time at the property, and we are thrilled to hear that you had such an amazing year. I will be sure to pass your comments on to the landlord as well! We wish you all the best for the future.
★★★★★ 5/5
GoogleI had the best experience with Evenmore Properties.
Their communication, speed, and professionalism was ideal and it made the whole process incredibly easy as a first time buyer. I would 100% recommend. Wayne was lovely and super helpful!
Eve · 13 March 2026
Agent replied · 13 April 2026
Hi Eve, thank you so much for the 5-star review! It was a pleasure helping you navigate your first home purchase. We're delighted that you were satisfied with our service, I hope we made the process stress free for you.
We hope we can help again in the future.
All the best in your new home!
★★★★★ 1/5
GoogleApplication submitted following many phone calls issued to partner encouraging us to apply, application took time as we both work full time and commute. Once this was submitted, a pre tenancy agreement was released to us, alongside a request to secure application with weekly amount of rent (at risk of never seeing this money again) without landlord approval. We were advised the landlord would consider pets, however, kept us in limbo whilst others attended the property to view - landlord was holding out for an application without pets! Treated second best, will not consider this service in future.
Sarah · 13 February 2026
Agent replied · 13 April 2026
We are sorry to hear that you felt disappointed with the application process and that you ultimately missed out on a property you wanted, but we would like to clarify the sequence of events to ensure a clear understanding of our procedures.
As a letting agency, our role is to facilitate viewings and present all interested applicants to the landlord for their consideration. Ultimately, the final decision on which tenant to proceed with rests solely with the property owner. In this instance, the landlord requested to see all interested parties within a reasonable timeframe before making an informed choice. This is a standard procedure to ensure they find the right fit for their property. While we informed you that pets could be considered, the final approval was always subject to the landlord’s discretion.
Regarding the mention of a holding deposit, we would like to clarify that our policy is always clearly communicated to all applicants:
Payment Timing: We only ever request a holding deposit once a landlord has formally decided to proceed with an application.
No Funds Requested: In line with this, our records confirm that no request for a holding deposit or any form of payment was ever issued to you. We operate in strict accordance with the Tenant Fees Act, and as no money was requested or exchanged, there was no financial risk at any stage.
We aim to be as transparent as possible throughout the process. As soon as the landlord reached a final decision to proceed with another applicant, we notified you immediately to ensure you were not kept waiting further.
We understand that missing out on a property is frustrating, especially when you have invested time in the application. However, we must follow the instructions of our clients while maintaining a fair process for all interested parties.
We wish you the very best of luck in your property search.
★★★★★ 5/5
GoogleWe used Evenmore Properties to sell our house and appreciated their expertise and help with the process. Thanks Wayne and team for everything. Great communication throughout - we would definitely recomend them.
Jonathan · 13 February 2026
Agent replied · 13 April 2026
Thank you for taking the time to review! It was a pleasure working with you both to get this sale over the line. We wish you the very best of luck with your move and all the best for your next chapter!
★★★★★ 5/5
GoogleI could not fault the experience of working with Evenmore Properties for the sale of the house. From initial contact to completion, all aspects of communication were excellent. Having access to the various online resources that are required for the duration of the sale meant I was always able to keep track of the process without having to contact them for updates. If you are looking to sell a property I would recommend them without hesitation.
Kronosboxers · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for the review and your recommendation!
We’re really happy the process felt seamless for you, we always aim to provide that level of transparency so you can stay informed at your own pace without the need for constant chasing. It was an absolute pleasure working with you on the sale of 14 Victor Terrace, and we're so pleased to have reached completion.
Best of luck with everything moving forward, and do let us know if you ever need us again!
★★★★★ 5/5
GoogleMaking the decision to sell your home is not an easy one, especially when it is your first sale, based on this I wanted to ensure I got the best price, hence I had two estate agents working on the sale, but it soon became apparent that this was a one horse race.
The first thing that made Evenmore Properties stand out was the 365 virtual tour of the property, this was carried out and the advert was online the same day I instructed them to sell, giving the prospective buyers that immediate feeling of being inside your home, really does make the advert stand out.
Evenmore Properties provide a brilliant online portal, where you can view all the statistic about your sale, from the number of people viewing the advert per day/week, right down to the number of people who have viewed the 365 virtual tour. Alongside this each and every viewing; offer and potential buyers feedback is available 24/7, allowing both yourself and Evenmore Properties to make informed decisions.
Once you have agreed a sale with a buyer each step of yours and the buyers solicitors process, is displayed with the dates that it has been completed, giving you a full overview of the progression to completion.
However don't think that you will just get a web link, throughout the advertising; offering and completion Wayne and his team kept me updated on a regular basis, they really did provide the personal service, from the valuation and even after the sale they were in regular phone contact and were always happy to answer even the most silliest of my questions, you could really tell they care about their clients.
Recommended without reservation
Greg · 30 March 2024
Agent replied · 25 November 2023
Thanks Greg, we are delighted to hear that you are happy with our service. Thank you for your kind review and for choosing us as your estate agent. It was a pleasure to work with you and to help you achieve your sale. We appreciate your trust and confidence in us.
We wish you all the best for the future. Please do not hesitate to contact us if you need any further assistance or advice.
★★★★★ 5/5
GoogleMy experience with Evenmore Properties was very positive. The Branch Manager, Wayne was great from the start, meeting me at the property, and sharing information in a very accessible way so as to inform my understanding of processes. The wider staff team were lovely too, and when I needed to access information they were quick to allow me to perch in their office so that I could get things in order. A really lovely group of people
Donna · 30 March 2024
Agent replied · 24 June 2023
Thanks for your kind review Donna. All the best!
★★★★★ 5/5
GoogleI was a renting a property through even more properties for over ten years prior to recently moving. Wayne and the rest of the staff were fantastic the whole time I was at the premises and extremely helpful throughout. I can not fault the service that they provided throughout my tenancy at the property and can recommend their services to anybody looking to buy or rent
Paul · 4 May 2024
Agent replied · 21 June 2024
Thank you so much for your review! We truly appreciate your feedback and are thrilled to hear about your positive experience renting a property with us. Our team strive to provide excellent service, and we're so glad to know that we were able to assist you throughout your tenancy. Should you ever need our services again in the future or know someone looking to buy or rent, please don't hesitate to reach out. All the best for your new home!
★★★★★ 5/5
GoogleFir over 10 years I have trusted Wayne and his team implicitly to make sure my property and best interests are looked after. They always go above and beyond to help especially at end of tenancies, i would not think twice about using this invaluable, loyal, hardworking family ran company to manage your rental properties.
Lou · 30 March 2024
Agent replied
Thanks so much for you review Louise. You are a pleasure to work with.
★★★★★ 5/5
GoogleMy husband I have used Evenmore for over ten years to manage our properties.We have found them to be extremely helpful in all aspects of letting our properties.They efficiently handled any issues and advised us in all aspects of letting our properties and managed all repairs that were required.They are always available and returned any calls and e-mails quickly and professionally.No complaints at all.
I would definitely recommend them as agents.Keep up the good work Wayne and team.
Diptee · 8 September 2019
Agent replied
Thank you for your review, we look forward to many more years of working with you.
★★★★★ 5/5
GoogleI had recently got chance to work on one property sale in Durham via Evenmore properties and I must say the punctuality, communication and transparency of the agency was very much appreciated, I really want to thank Craig for all his help and support.
Wish them all the best wishes for future sales and lettings.
Robin · 12 September 2022
Agent replied
Thanks Robin, we are always happy to help, we hope we can assist again soon, all the best
★★★★★ 5/5
GoogleFriendly service and very professional. My enquiries were handled efficiently and with a friendly attitude.
Vic · 22 May 2026
Agent replied · 22 August 2026
Many thanks for your kind review 🙏 …
★★★★★ 5/5
GoogleExcellent service and knowledgeable staff. Big shout out to Zac for helping me when I needed advice.
Connor · 13 December 2025
★★★★★ 5/5
GoogleWhat a great service Evenmore Properties gave us as we rented out our first property. They explained exactly what they needed from us and quickly got a lot of viewings for our property. They vetted potential renters and using their experience they offered us a recommendation on the most suitable renter. This was invaluable to us.They helped source some insurance for us allowing us to get a very competitive quote. They have continued to provide a great service, communicating in a timely and helpful manner. The staff are friendly, helpful and knowledgeable.
Gillespie · 30 March 2024
Agent replied · 21 March 2024
Thank you so much for your kind words and positive review! It's been an absolute pleasure working with you and helping to look after your quality property. We truly value our partnership and look forward to continuing to provide excellent service.
★★★★★ 1/5
GoogleWent to view a property and put an application in. Several days later was informed the landlord had choose another tenant. I get this happens but the lack of communication is shocking. I rang the estate agent who said they were waiting on landlord response. Today I received a notification of them choosing another application. I just think a 2 min phone call is a better way of communication since I hadn’t heard anything inbetween this.
Adam · 30 March 2024
Agent replied · 29 July 2023
We sincerely apologise for any inconvenience caused by the lack of communication regarding the status of your application. We want to clarify that our team made an attempt to contact you via phone, unfortunately, we were unable to reach you. However, we acknowledge that we should have taken additional steps to ensure you were kept informed throughout the process, whether it be through alternative means of communication or leaving a detailed voicemail. This oversight is not reflective of the level of service we strive to provide. We deeply regret the miscommunication and are taking steps to rectify this issue to ensure better communication in the future. Thank you for sharing your feedback and giving us the opportunity to improve.
★★★★★ 5/5
GooglePutting our house up for sale with evenmore properties has been the best decision we’ve made.
Can’t recommend this company enough.
Everything was handled in an efficient and professional manner from start to finish and we were made to feel at ease during the whole process- minimising stress during this classically stressful period!
Thanks everyone.
Anna · 22 August 2021
Agent replied
Thanks Anna and Phil, we hope your onward purchase goes smoothly. All the best!
★★★★★ 5/5
GoogleThank you for supporting us with the rental of our property for the past 14 years. Your response to any issues has always been quick and reliable. You have always kept us informed of our financial position and all transactions have been dealt with by your staff efficiently and in a friendly manner.
I would recommend your rental service to everyone.
Many thanks again
Kath · 1 October 2024
Agent replied · 23 October 2024
Thank you so much for your kind words, it has been a pleasure working with you over the past 14 years!
We appreciate your recommendation and would be delighted to help again in the future if you need us!
All the best!
★★★★★ 5/5
GoogleThrough a pandemic and two time wasters, we got there eventually. Big thanks goes to Craig and Wayne.
I feel the use of 360 tours really did help especially during pandemic but would use it and Evenmore again if I ever find myself selling another property.
Alison · 11 March 2022
Agent replied
Thank you for your review Alison. We got there in the end! All the best!
★★★★★ 5/5
GoogleI have now quite a few years of experience with Evenmore Properties, first as a buyer of a property and then as a seller. On both occasions the experience has been superb to say the least. As a seller I must say that my experience has been very good from the very first day of posting the pictures online to finally finding a buyer and seeing the sale through, and the whole process in between. They have a small, but extremely efficient, warm hearted and genuinely helpful, team that I want to recommend to anyone trying to sell or buy (or rent) in the Durham city. Among the team members I have interacted with Craig on almost weekly basis, and then also with Alisa (very good photography work) and Lorna. All are very good people.
Bibhas · 13 April 2023
Agent replied
Thanks Bibhas, it was a pleasure working with you, hopefully we can help again in the future. We really appreciate your feedback
★★★★★ 5/5
GoogleI am delighted by the service provided by Evenmore Properties both as a landlord and as a seller. At all stages of either renting out or selling l was kept fully informed, which was greatly appreciated. The staff were always very helpful. Some years ago, before using the services of Evenmore, l used another Durham based agent and the experience was not good. I have recommended Evenmore to friends who have rental properties and know of at least one who has engaged the services of Evenmore and their new tenant moves in soon. A very quick and efficient service and a delight to work with. Highly recommended.
Alan · 31 March 2023
Agent replied
Many thanks for your kind review, it is much appreciated
★★★★★ 5/5
GoogleEverybody on the team was very friendly and approachable.
Libby · 13 December 2025
Agent replied · 13 April 2026
Many thanks for your kind review. All the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
