Elite Estates and Lettings Durham reviews

★★★★★ 5/5

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Elite Estates and Lettings were absolutely fantastic in completing a quick sale for my property. The entire process was seamless from start to finish, with excellent communication throughout. I always felt informed and supported, and nothing was ever too much trouble. A special thank you to Janet, whose friendly approach made everything feel effortless. I couldn’t be happier with the service and would highly recommend Elite Estates and Lettings to anyone looking for a smooth experience.

Meg · 10 August 2025

★★★★★ 5/5

Google

Janet was incredibly helpful, going above and beyond to help myself and my partner throughout our buying and selling process. She was on hand to answer my numerous questions any time of the day and was so kind, even giving me advice for the property we were buying and taking us through the processes to ensure we knew everything we needed to know. She took care of every viewing we had of our property, taking the time to take the stress off of us and always gave 100% throughout. We built a great relationship with her and could not recommend her and Elite's services enough, even to the point I was sad to say goodbye to her on our completion day- going to miss her! A thoroughly professional, personable and likeable lady, that I would recommend always to help you in your buying / selling journey. Can't thank them enough!

Charlotte · 26 February 2025

★★★★★ 5/5

Google

⭐ A Huge Thank You to Janet Wilson at Elite Estates ⭐ We recently purchased a property through Elite Estates, and the experience exceeded all expectations thanks to Janet Wilson, the Sales Manager who supported us throughout the journey. We first met Janet when viewing a home in a completely different location. In just a short conversation, she took the time to understand who we were, what we valued, and what we were genuinely looking for. Her openness, honesty, and genuine nature immediately built a level of trust. Sometime later, Janet contacted us about another home this time in an area we had already been considering. Because of the trust she had earned and her clear understanding of our needs, we decided to take a better look. We are so grateful we did. We haven’t looked back since. Janet Wilson is truly exceptional, an absolute asset to Elite Estates and to anyone looking to buy or sell a home. This isn’t just a review. It’s a sincere message of thanks for her professionalism, integrity, and genuine care. We could not be more grateful.

Paul · 15 December 2025

★★★★★ 1/5

Google

I recently rented through Elite Estate Agents, and while their overall service was professional in terms of processes like referencing, issuing contracts, and reminders, my experience with their agent, Janet, left much to be desired. As a landlord myself, managing four properties, I have high standards for how tenants should be treated, and unfortunately, Janet's conduct fell far short. Upon moving in, the flat was handed over to us in a state that I found unacceptably unclean. Despite pointing out visible issues, such as cake on the floor, hairs, and crumbs, Janet dismissed our concerns, insisting the flat had been cleaned. Our request for a second clean was outright denied, forcing us to deep clean the flat ourselves. At the end of the tenancy, we took care to return the flat cleaner than how we received it. However, during checkout, Janet's attitude was shockingly rude and unprofessional. She seemed more interested in nitpicking minor issues, like dust behind a radiator, than in acknowledging the effort we put into maintaining the property. Her behavior was, in my view, overly critical, dismissive of our concerns, and entirely lacking in basic courtesy. When I attempted to discuss the unfairness of the cleaning fee deducted from our deposit, Janet interrupted me repeatedly, talked over me, and was condescending throughout the conversation. This left me feeling not only unheard but also disrespected. I considered challenging the fee through the DPS (Deposit Protection Service), but due to time constraints, I was unable to pursue it further. On a more positive note, Alan was consistently professional, and the landlord was fair and easy to deal with. However, I strongly believe that Elite Estate Agents should seriously reconsider how they allow their agents to treat tenants, especially when it comes to basic respect and customer service.

Arjuna · 22 September 2024

★★★★★ 5/5

Facebook

I can’t recommend Janet highly enough. From start to finish she was absolutely exceptional. My sale had its issues, but Janet handled it with remarkable professionalism and ensured completion. Thanks!

Kelly · 16 March 2026

★★★★★ 5/5

Facebook

Elite/Janet were excellent and not only met but exceeded my expectations with a recent property purchase. Janet was exceptional at coordinating the whole chain and stepped in to resolve issues to ensure a smooth process. Highly recommended - thank you. Andrea

Andrea · 12 December 2025

★★★★★ 5/5

Google

I rented a flat with Elite Durham last year, and it was truly the best letting experience I’ve ever had. Janet was amazing, she guided me through every step, from the first viewing to the final check-out, always with kindness, warmth, and genuine care. She made the whole process feel easy and stress-free. If I’m ever back in Durham, I won’t hesitate to turn to Elite for my next home. Absolutely wonderful service, highly recommended!

Roberto · 11 August 2025

★★★★★ 5/5

Google

I used Elite estates and letting agency to sell my property late last year. From the beginning Janet was nothing short of amazing. Janet made sure my house was perfect for the professional pictures to be taken and began the viewings immediately, she went above and beyond for me throughout. I couldn’t recommend this estate agents enough!

Jade · 14 February 2025

★★★★★ 5/5

Google

Janet is the best agent we have ever worked with! She actually listened to what we wanted and needed in a home and talked us through the process on what will happen. She made is so easy but understood us and what we needed in a home. As much as we didn’t end up putting an offer in on the house in the end, I look forward to working with Janet soon on what will hopefully be our next house.

Joanne · 12 June 2023

★★★★★ 5/5

Google

We used Elite Estates & Lettings to sell our home and can not praise them highly enough, who said moving house was stressful ? Janet was simply amazing going above and beyond every step of the way, we have already recommended them to close friends and will continue to do so , thank you Janet !

Angela · 16 September 2025

★★★★★ 5/5

Google

We honestly could not recommend Elite Estates and Lettings enough having just bought our new home and sold our previous property through them. Janet was nothing short of amazing throughout the whole process and went above and beyond, from getting our house on the market at very short notice which led to a very quick sale, to keeping us informed throughout, chasing up solicitors on our behalf, reassuring us and just making sure it all went as smoothly as possible. We really are so grateful for having such a wonderful, professional and caring estate agents and we couldn’t have done it without them! Thank you so much!

Beth · 22 October 2024

★★★★★ 5/5

Google

I have recently had cause to deal with Elite Estates and Lettings. Have dealt with other similar agents in the recent past, Elite have provided excellent service. At all times the staff were professional, friendly and helpful. It has been a pleasure to use their services and I wish them well for the future.

John · 16 January 2026

★★★★★ 5/5

Google

Beyond the great quality of the properties on offer, Janet provided a first class service and was very receptive to our needs and preferences as a couple. That was a refreshing change from a couple of other agencies we tried in the area! We are soon moving in to a dream flat in the area and are extremely grateful for Janet's amazing help! Take care, T&C

Charles · 15 September 2023

★★★★★ 5/5

Google

Thank you very much. Janet was a pleasure to deal with. Always on hand for visits to the property. Would definitely recommend Thanks again

Jeremy · 16 June 2025

★★★★★ 5/5

Google

Going to miss this view, but thanks to the amazing team at Elite Estates and Lettings the apartment has a new owner. Even with a few bumps in the sale process and losing a buyer, Janet and the team were phenomenal in their commitment to selling the property. They’re happy to go above and beyond and I can’t recommend them enough.

Allison · 17 July 2023

★★★★★ 5/5

Google

Elite have been absolutely wonderful throughout our rather rocky move. As we were moving 300 miles away from home, it was quite a daunting task but Alan was extremely helpful and got us all ready to move in to a property. Unfortunately, the tenant in the property refused to move 4 days before we were moving up. Through their dedication and fantastic customer service, Elite managed to find us somewhere else (which is even better than the first) even though it was not between us anymore as the landlord would be liable for our issue. Janet found us a beautiful house in a lovely location and we are so glad we chose a lettings agent who not only has a great response time but goes the extra mile for their clients.

Katrina · 13 June 2019

★★★★★ 5/5

Google

Janet was amazing! She helped us all the way through. She gave us the best advice and kept us up to date. I can not thank her enough. Would definately recommend Elite.

Stephanie · 24 July 2024

★★★★★ 5/5

Google

I have used Elite now for both sale and rentals. I found there fees sensible and there appointments to value and sell were punctual and friendly. They created a family feel as apposed to the bigger chains which make you feel more like a number. Janet was 10/10 in every aspect of the sale as was Alan. The best yet, solicitors held up the sale date, however Janet made us feel confident that it would go through. A big thumbs up.

Terry · 12 June 2023

★★★★★ 5/5

Facebook

Can’t recommend Elite highly enough. They were superb in every dealing we had with them, secured a quick sale of our house and at all times communication was excellent. They were also proactive in helping me find a rental property. Thanks Elite 😁

Jane · 7 August 2025

★★★★★ 5/5

Google

Janet is amazing! Along every step of the way Janet was there to make sure that the process went smoothly. Communicating with everyone in our long chain, if it wasn't for Janet I dare say this move may not have happened. Forever grateful for the hard work and dedication. Thank you so much. 100 per cent recommend.

Lyndsey · 16 April 2024

★★★★★ 5/5

Google

A big thank you to Janet who kept us informed throughout out purchase, A great team and very professional. I definitely would recommend Elite estates for sales. Lynn

Lyn · 28 May 2025

★★★★★ 5/5

Google

Alan was extremely professional and he provided excellent service. He replied very quickly to my emails and we arranged a viewing in no time. He assisted thoroughly during the whole renting process and he was available in solving some small issues with the fee payment. The renting process was smooth, quick and efficient. I would definitely recommend.

Annagrazia · 12 June 2020

★★★★★ 5/5

Google

When I started this process I had no idea what I was doing being a first time buyer. My solicitor was unhelpful to say the least. The ordeal for me was stressful and sent my anxiety into overload and yet I consider myself lucky. As through all this there is one person who has consistently gone above and beyond to help and that is Janet Wilson. I cant thank her enough for all she has done and the term extra mile is minuscule when compared to how much she helped me. Elite Estate Agents dont just have a brilliant employee. Janet is also a wonderful person.PositiveResponsiveness, Quality, Professionalism, Value

Drew · 25 August 2021

★★★★★ 5/5

Google

I was delighted with the excellent service and attention from Elite Estate Agents. I have used various agents over the years but Elite have certainly given 100% and come out on top without a doubt. Janet Wilson ( sales manager ) definitely went that extra mile from the valuation to handing over the keys on completion. Janet was very efficient and professional , her marketing skills and knowledge were invaluable. If you want a first class proactive service from an agent who is totally committed I highly recommend Elite.PositiveResponsiveness

Linda · 25 August 2021