Trusted Agent profile
★★★★★
110 reviews across 1 platform
96 Claypath, Durham DH1 1RG
Ben Charles's Durham office at 96 Claypath is rated 4.4 out of 5 across 110 reviews on 1 platform, including 110 Google reviews rated 4.4. See how it compares with other estate agents in Durham. Checked 9 October 2026.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend Ben Charles estate agents. Friendly and professional service. Very responsive and informative.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ms Rochester - Thank you very much for the great review. I will pass your positive comments on to all involved!! Best wishes for the future. Ben.
5/5
GoogleGreat help with resolving a sticky issue with a previous tenancy, much appreciated. Understanding, professional and helpful.PositiveResponsiveness, Professionalism
Hi Miss Dyer - Thank you very much for your positive review. I am really pleased that we have been able to help resolve the problem and enable you to move forward. If you require any assistance in the future please do not hesitate to contact us. Regards, Ben.
5/5
GoogleWe had excellent service from Ben Charles. Good communication and trouble free follow-up.PositiveResponsiveness, Quality, Professionalism, Value
Hello Mrs Veitch - Thanks very much for your review. The tenants are settled and enjoying living in the area! Looking forward to working together in the future. Kind regards, Ben.
1/5
GoogleSent multiple enquiries via right move and they didn't dignify me with an answer to one
Hi Mr Straughan - I am disappointed to learn of the issues you have experienced. Please accept my apologies. Having checked our system I note that you registered historically and have been subsequently archived from our database. I would be grateful if you would contact me to confirm your requirements and renew your contact preferences. Ben.
5/5
GoogleVery professional and efficient staff! I couldn’t recommend Ben Charles highly enough. Great valuation from Alison with 5* service. Excellent advice and hassle free financial services from Rachael who has always helped us with our mortgage deals as well as insurances and advice on moving home! I wouldn’t go to anyone else!
5/5
GoogleEfficient, hard-working and kind team
Hi Ana - Thank you very much for taking the time to write a review. It has been a pleasure working with you and your fellow tenants. Best wishes for the future. Ben.
5/5
GoogleGreat service from all the team, really friendly and helpful.PositiveProfessionalism
Hi Matt - Thanks for taking the time to post your review. I am please that everything progressed smoothly with both your house move and end of tenancy. Best wishes for the future. Ben.
5/5
GoogleBen Charles are excellent! i would highly recommend them to anyone who is buying or renting a home. The customer service is superb, I know if i have a question or query i could ask and have get a prompt and detailed response! Would definitely use them in the future.
5/5
GoogleI have found Emma @ Ben Charles superb when I have been looking for a property. When evaluating properties with other agents she was very honest & complimentary of the benefits of properties with other agents. A true, honest agent that really cares about the clients needs.
5/5
GoogleI have dealt with Ben Charles Estate Agents for a number of years, and have always found them to be professional, helpful and efficient. The customer service is second to none, and I would have no hesitation in recommending them to family and friends.
4/5
GoogleExcellent service..highly recommend
Hi There - Thank you very much for your positive review. Great to know that you would recommend our service. Ben.
5/5
Googleafter the owners of the house I was buying underestimated how long it would take them to pack their items Emma came and physically helped move their things out and ours in to ensure everyone got moved and no one was left homeless!
5/5
GoogleFantastic service from start to finish, every step of finding our new home was carefully explained, communication was second to none throughout the process, all in all what a pleasure Ben Charles are to deal with! Highly recommended
5/5
GoogleWe have used Rachael on 2 occasion and both times she has been so helpful, not only in finding the correct mortgage for our needs but also to assist in issues with solicitors. I cannot rate her high enough
5/5
GoogleFirst-class service what more can you say because that's what you get from them I guarantee use these you will not be disappointed They go the extra mile for you
5/5
GoogleFantastic service given by Rachael from start to finish on our mortgage. Nothing was too much trouble, she was very knowledgeable and kept us up to date throughout the process. Would definitely recommend.
5/5
GoogleBen Charles managed my property for 8 years. Took the stress off having to manage and sort things out for myself. Would definitely recommend them...professional service throughout.
5/5
GoogleFrom the first email to being handed the keys I found these guys to be friendly, professional and extremely helpful. Would highly recommend
5/5
GoogleBeen renting with Ben Charles for over seven years very helpful people always get things sorted I’ll definitely use them in the future
5/5
GoogleVery friendly, and very helpful in explaining things to a first time buyer. Bought my first house with them and the entire experience was a pleasure.
5/5
GoogleAll my dealings with every member of staff at Ben Charles has been great. Cracking team.
5/5
GoogleBest Estate Agents that I have dealt with, really knowledgeable and helpful staff. Would definitely use again if needed
5/5
GoogleAll my dealings with every member of staff at Ben Charles has been great. Cracking team.
5/5
GoogleExcellent staff, excellent service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ben Charles's Durham office has 110 reviews across 1 platform: 110 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Ben Charles is rated 4.4 out of 5 across all 110 reviews, and 4.4 out of 5 on Google from 110 reviews, checked 9 October 2026.
Ben Charles, 96 Claypath, Durham DH1 1RG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.