Ben Charles reviews

★★★★★ 5/5

Google

Emma, Allyson, and the rest of the team at Ben Charles are exemplary estate agents. I bought a property through them several years ago, and their mortgage advisor took care of my mortgage. I was so happy with the service they provided that, when I later came to sell the property, they were the only estate agents that I would even consider using. On both occasions, they were absolutely outstanding. They performed all their tasks very quickly and efficiently, responded to emails instantly, offered loads of useful advice about both buying and selling property, and gave detailed feedback on every viewing when the property was up for sale. During the sale, when the conveyancing firm I was using encountered IT problems which threatened to derail the process, they went above and beyond the call of duty in helping deal with the issue (which of course was no fault of theirs) and were instrumental in getting the sale completed on time. I was out of the country at the time, too, so knowing that the sale was in the hands of such competent agents was especially important. All their staff are extremely friendly and pleasant to deal with. Above all, they are highly compassionate. They care about people, they know how stressful buying and selling property can be, and they do everything they possibly can to help the process along and give the client peace of mind. Undoubtedly the best estate agents in Durham. I really cannot recommend them enough, and if I need a property in Durham in future, I certainly won’t be going anywhere else!

Thomas · 10 June 2022

★★★★★ 5/5

Google

Emma, Allyson and the team were absolutely amazing especially given the protracted nature and complexities involved in this sale. Nothing was too difficult, they were fully understanding and, in my particular case, went that extra mile. I would have absolutely no hesitation in recommending them and would even go as far to say that they outshone by far the bigger national letting/selling agents in terms of thought and care. Many, many thanks.

Phil · 11 June 2020

★★★★★ 5/5

Google

A good efficient service, they manage everything, basically they do everything , hassle free for the landlord 🙏 …

K · 5 August 2025

★★★★★ 5/5

Google

We had the best estate agent , Emma! She was so attentive , assisted us with document finds to get our purchase over the line when our solicitors were just giving us excuses. 100% recommend . Friendly staff , always happy to help.

Samantha · 4 September 2024

★★★★★ 5/5

Google

This is the second time I have used Ben Charles Durham tenant finding service and have once again found the team to be friendly and highly efficient throughout the process. The team provides reliable and knowledgeable advice for landlords. Communication is excellent and all administrative and financial detail is accurate and prompt. I will definitely use this company again and would recommend without hesitation.

Tina · 10 June 2023

★★★★★ 5/5

Google

This is the second time I have rented through Ben Charles Estate Agents. My first time was for 5 years and throughout the whole time the entire staff were friendly, helpful, understanding and patient. I used to look forward to my 8 week checks with the staff that visited my property, they were so nice to talk with and nothing was a problem. When you call the office there is always a happy voice answers, be it Ben himself or one of his staff, you can always hear the ‘smile’ in their voices 😀. They have once again rented me a perfect flat in a perfect street, right next to my daughter. This is a real help for me as I’m disabled and often need her help. I would recommend Ben Charles to everyone, they go that extra mile to make you happy with your home, they are committed, professional, personable people who are ALWAYS there for you. You won’t be disappointed with their service! Thank you again, all of you, PaulaPositiveResponsiveness, Quality, Professionalism, Value

ZC18 · 12 June 2021

★★★★★ 5/5

Google

Every member of staff that I dealt with at this estate agent was professional and timely. They secured a property to let for me when I needed it most, as the property I had previously secured with another estate agent fell through with less than a week until moving date. Was so impressed with their service and would recommend to anyone. When the time comes to buy my own home will definitely be considering them first!PositiveResponsiveness, Quality, Professionalism

S · 27 August 2021

★★★★★ 5/5

Google

Our house was valued at a sensible price. It sold extremely quickly. There were many frustrations getting to the point of exchange and Emma worked cheerfully and tirelessly to help get us to exchange and completion. She went above and beyond, even staying in touch and chasing people on her day off. We can't thank her enough and we are sure the chain would have collapsed without her. Thank you Emma.

Sharon · 12 June 2018

★★★★★ 5/5

Google

This is the second time I have rented through Ben Charles Estate Agents. My first time was for 5 years and throughout the whole time the entire staff were friendly, helpful, understanding and patient. I used to look forward to my 8 week checks with the staff that visited my property, they were so nice to talk with and nothing was a problem. When you call the office there is always a happy voice answers, be it Ben himself or one of his staff, you can always hear the ‘smile’ in their voices 😀. They have once again rented me a perfect flat in a perfect street, right next to my daughter. This is a real help for me as I’m disabled and often need her help. I would recommend Ben Charles to everyone, they go that extra mile to make you happy with your home, they are committed, professional, personable people who are ALWAYS there for you. You won’t be disappointed with their service! Thank you again, all of you, PaulaPositiveResponsiveness, Quality, Professionalism, Value

Zak · 31 December 2020

★★★★★ 1/5

Google

I've never dealt with an estate agent as abysmal as them tbh!! They use pathetic tactics to steal your deposit when you decide to leave their property. They have no morals, no dignity and are certainly neither ethical nor fit to deal with the general public. If you are looking to conduct any forms of business with them, be prepared to face duplicity, malpractice and extremely desperate behaviours aimed to scrounge a few pounds of you. I left their property in a far better state than the day I first moved in. But after reading other customers reviews on Ben Charles, I hired a whole team of professional cleaners to ensure no dubious claims would be made with the intent to retain my deposit. Of course Ben Charles was unaware of this, furthermore I had painted and redecorated the property myself as the existing paint was old and totally worn out. I also hired a gardener for the back and front garden. Ben Charles were carrying out regular quarterly inspections and their reports were always saying the property was kept in immaculate condition throughout the length of my tenancy,and they were extremely satisfied with me. As soon as I gave them the mandatory 28 days notice to leave, they tried to negotiate for me to extend my tenancy to another year. When I informed I had to move due to work commitments, they became very difficult to speak to regarding the final inspection. They had also sent a poorly educated individual to take pictures of the front garden 3 weeks before the final inspection. They then fabricated a pathetic report showing in headline that picture dated 3 weeks prior to the actual moving out date. Their report alleged there was a leaf on the carpet, and some forms of cleaning was needed, and they would pass this onto their internat contractors and send me an invoice when the work s done. Luckily I had kept receipts for the cleaners, and the gardener I hired 6 days before my official moving out date. I also took various pictures and footage of these workers. I subsequently sent those to Ben Charles and DPS . They has advised the cost of cleaning and maintenance could take up to half my deposit, this argument then spectacularly fell apart as they had taken pictures 3 weeks prior to the date of their final inspection, but maliciously dated this with the actual moving date. They dragged this out for as long as they could but eventually had to pay my deposit back, minus 42 quid for an alleged leaf of the carpet. The small village I lived in is actually surrounded with trees , so any of Ben Charles could have brought that in on their shoes but I did not have the time to argue over 42 pounds when the deposit was 800. This is a very short version of all the trouble I had to go through with them to get my money back . I will strongly advise you stay away from them, they are abysmal

Stella · 11 June 2020

★★★★★ 5/5

Google

Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend Ben Charles Estate Agent as a first choice business....Thanks again!...The 'Keenan's'

Sean · 12 June 2019

★★★★★ 5/5

Google

We recently sold our house through Ben Charles and couldn’t have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we hit the required dates. We would highly recommend for anyone looking to sell a property in the Durham area.

Michael · 12 June 2018

★★★★★ 5/5

Google

This is the second time I’ve used Ben Charles, this time to sell rather than purchase. I’ve had an exceptional service from the team. Great communication throughout, they made the process so simple. They found me a great buyer, for full …

Hayley · 14 April 2024

★★★★★ 5/5

Google

A very supportive team from date of moving in and moving out of the property. There must be a very good line of communication between Landlord and Estate Agent. Well maintained Property, loving and polite team. Cheers!!!

Yetunde · 6 July 2024

★★★★★ 5/5

Google

Fantastic experience working with Emma on a purchase. A delight to work with and always a friendly voice on the end of the phone. She was extremely helpful and responsive and did all she could to ensure the transaction moved as smoothly as possible and that everyone was updated every step of the way. Thank you again for all your hard work in ensuring the transaction could complete.PositiveResponsiveness, Quality, Professionalism

Eva-Jayne · 27 August 2021

★★★★★ 5/5

Google

Highly recommend Ben Charles Estate Agents, David, Emma, Ben and Alison are all very friendly, professional and efficient, nothing is ever too much trouble. My go to Agents! Thank you so much for your continued 5+* service over the last few years, I really appreciate it!

Sarah · 14 August 2023

★★★★★ 1/5

Google

Service and cooperation were appalling .

Lisa · 12 April 2025

★★★★★ 5/5

Google

We have just finalised the purchase of a house on Ben Charles’ books. Particulars were detailed and accurate; the agents showing us around were knowledgeable about the property, and helpful. They found answers to questions quickly, and were helpful in nudging the (rather slow) legal processes along. An excellent, professional job!

Jimbo · 12 June 2018

★★★★★ 5/5

Google

Sold our house very quickly for a good price. Would like to help the great team at Ben Charles for all their help on the sales process.

John · 14 April 2024

★★★★★ 1/5

Google

Didn’t response when sending a request to view via Rightmove however still added me to their mailing list…. Just plain cheek to be honest

Gamertag · 2 May 2024

★★★★★ 5/5

Google

Just bought my first home with Ben Charles, and am very pleased with the service - Emma was very friendly and helpful, and Rachael the mortgage adviser went over everything I needed to know about mortgages and insurance, and was always quick to respond to messages.

Carys · 12 June 2018

★★★★★ 5/5

Google

I Would never use a different agent! Ben Charles are very proffesional and are extremely efficient. I have used them for Purchases, sales and lettings. All of the team at Ben Charles are a pleasure to deal with and communication is always fantastic.

Chris · 11 June 2022

★★★★★ 5/5

Google

Ben and the team helped me find a tenant for my property. The team are; knowledgeable and friendly. The whole experience was effortless. It was a pleasure to deal with a company that are so efficient. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Edward · 11 June 2022

★★★★★ 5/5

Google

It was a pleasure dealing with such a professional company and a delight to see how keen and eager they were to get our house on the market and 3 offers within 48hrs. Amazing and would highly recommend

Arnie · 11 June 2022