Trusted Agent profile · Dunstable
★★★★★
246 reviews across 2 platforms
2 High Street South, Dunstable, LU6 3HA, LU6 3HA
Taylors's office in Dunstable, at 2 High Street South, is rated 3.3 out of 5 across 246 reviews on two platforms, including 101 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Taylors Dunstable Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dunstable.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
5/5
GoogleSelina is very professional and provides for her customers with all the details needed when buying a property. She guides through the process smoothly and is always available when needed. Trustworthy and always recommended. Our first thought if a mortgage advisor needed has always been Selina.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAbsolutely recommend the team .From the very beginning they have all been brilliant. Especially Kayleigh who most of my dealings were with. She has made selling the house an easier process and less stressful Thank you to the team !
5/5
GoogleSold my house with their help. Professional team, very responsive and flexible.
"Thank you for choosing our team to help you sell your house! We are delighted to hear that you found us to be professional, responsive, and flexible. It was a pleasure working with you! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
5/5
TrustpilotWe have been landlords for more than 18…
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
5/5
GoogleNot normally one to leave a review however felt compelled as working with Kayleigh to find our first home together was second to none. Communication was smooth, efficient and personable. Thank you so much for all your help!
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)
5/5
Trustpilot5 Star's doesn't do David, Katie and Taylors Swindon justice!
5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!
1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
5/5
GoogleWe sold our house with Taylors and the team were very patient guiding us through quite a tough process in which we sadly lost our buyer halfway through (no fault of Taylors, it was a problem lower down the chain). The Taylors team really pulled out all of the stops to find us another buyer ASAP so that we didn’t lose our onwards purchase. Overall the process was 9 months for us start to finish, bearing in mind that Taylors only get paid once completed, we really got our moneys worth out of the Team! The whole time Luke, Clive, Adam and everyone else at the Dunstable branch that we dealt with remained calm, approachable, competent and reassuring. They also patiently put up with being on the receiving end of my frazzled rants at the more testing parts of our process, we really appreciate all that the team have done for us, and we’re so relieved we finally made it into our new home.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleClive and Adam, and the rest of the team, were absolutely fabulous to work with! They helped us through all the ups and downs of buying a house, and now we have a great property! Even when everything was going wrong at one point (not Taylors' fault!), Clive had us in the office within a couple of hours to go through our options and sent us away feeling optimistic. The process was so fantastic, in fact, that my now fiancé felt so happy that he proposed to me about an hour after we picked up the keys from Taylors! So thank you guys!!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Trustpilot5 Star Service!
All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!
5/5
GoogleI sold my house through Taylor's and Kayleigh helping through the whole process. I found her very helpful and understanding and I would definitely recognise her if your thinking about selling your house
Thank you for your terrific 5* review and for your complimentary comments Mark. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.At check-in, they couldn't provide the correct house front door key. Embarrassing! Inventory report was not shared at check-in despite promised to have it sent on check-in day. Only shared when chased.Multiple maintenance issues including Health & Safety issues (which they don't agree), none are fixed after three weeks despite regular chasing. No one in the property management team nor the branch team are proactive to resolve any problem. Not recommended!
1/5
TrustpilotBooked to view a property in bradley…
Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next coupleCompletely unprofessional and wasted our time, I took time from work to view this property.1 star because I could leave less!!!
2/5
TrustpilotBedminster office
Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.
5/5
GoogleI found Kayleigh to be an excellent agent, she has been very helpful, and very considerate towards my needs. She listened to everything I asked for, and I would highly, highly recommend her
Thank you Matty for your terrific 5* review and for your complimentary comments. Many thanks for your kind recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSelina Aspal has been amazing throughout the whole process. Very knowledgeable, reliable, prompt and reassuring. She has been very professional and dealt with curve balls immediately and effectively. Trust her completely.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI used Taylors recommended mortgage service and was looked after by Selina Aspal. The service that I received was very professional. She was able to take me through the process in a very understanding way of my circumstances. She was also very responsive via e-mail and phone. I felt that she went above and beyond her usual duties to ensure that the process was completed in my case. I would definitely recommend her to any buyers, first time or experienced.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotI have been renting through this this…
I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.
1/5
TrustpilotAvoid!
If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
5/5
GoogleI Was very pleased with the the service of Taylor's as a Company, The manager Clive & also Adam were very helpful & nothing was too much trouble for them. I would definitely recommend them
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
5/5
GoogleSpoke to Matt and Clive and met with Kayleigh on a couple of occasions. Very friendly and really helpful. Thank you.
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Tell us what you need and we'll put you in touch. Taylors Dunstable Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dunstable.
