Beresfords Lettings reviews in Dunmow

★★★★★ 5/5

Google

Just purchased my first property through Beresfords and could not fault them at all. Ben picked up my first phone call and I’m so glad he did, he made the whole process so easy and smooth. His knowledge of the property, area and amenities sold it to me. He met me for several viewings, answered all my questions (there were loads) and even chased and met up with the locksmith at the property in his own time when there was a missing key, nothing was ever too much. He bridged the gap between buyer and part-exchange company well and chased the seller up on my behalf time and time again to ensure timely close. I highly recommend Beresfords, especially Ben! Thanks again so much Katie

Katie · 25 August 2023

★★★★★ 5/5

Trustpilot

Thomas was absolutely wonderful at…

Thomas was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it. He liaised between the two parties seamlessly. We were able to relax and have a stress free process due to his professionalism. Thanks again to Thomas and everyone at Beresfords for all the advice and help we received.

Deniz · 27 April 2024

★★★★★ 5/5

Google

Everyone at Beresfords Dunmow is lovely, Kirsty was in charge of our move and made what is a stressful time an absolute doddle! Thanks to everyone in the team!

Nick · 12 October 2025

★★★★★ 5/5

Trustpilot

I wish all agents were this great!

I wish all agents were as reliable/easy to deal with as Alice and Christine from Beresfords. Very friendly service all round. They took a lot of the stress and frustration I was experiencing from other agencies out of the equation.Trying to find a somewhere in the current climate with so many people going for each property is frustrating. Majority of agents I spoke to wouldn't even do simple things like return calls/emails or couldn't get through to them on phone lines. With Beresfords being the polar opposite to my experiences elsewhere, returning calls and doing what they said, when they said they would was a breath of fresh air. I was happy with their service even before I was offered the property so would wholeheartedly recommend them to anyone.Thank you Alice and Christine!

Matt · 11 August 2023

★★★★★ 1/5

Google

I had a terrible experience with this agency. I felt cheated. In 2023 we rented a property through them. It was a nightmare; the property had mold and dampness, and the heaters didn't work. In 2024, the contract expired, and when the inspection was done, the girl from the agency said they knew the property had many problems. I was shocked. I sent several photos to prove the amount of mold and dampness.

Janaina · 12 November 2025

★★★★★ 5/5

Trustpilot

Mixed experience with communication but Lauren's help made a difference

I recently changed my contract with Beresfords for the property I own and rent through them. I switched from full management contract to let only contract.However, I was not happy with the process at first because it was a misunderstanding between me and the letting department. They did not respond to may emails and questions and I felt ignored. It was frustrating because I expected them to assign someone to help me since I was under full management contract. When I was about to lose hope, Lauren Johnson stepped in and contacted me firstly by email then by phone. She not only acknowledged the miscommunication but also took the time to clearly explain the entire process of changing contracts. Lauren made sure I understood the necessary steps for the contract switch and was open to discussing any concerns or questions I had. I would like to say a big thank you to Lauren for her support. Her actions reflect positively on Beresfords and demonstrate the value of having knowledgeable and customer-oriented staff members. She is undoubtedly an asset to Beresfords. While the initial breakdown in communication was disappointing Lauren's intervention and assistance turned the situation around. I believe that Beresfords should take this as an opportunity to improve their overall communication practices and ensure that clients receive consistent and timely responses. In conclusion, I am grateful to Lauren for going above and beyond to help me during the contract switch. Her exceptional support greatly improved my overall experience with Beresfords. I would recommend their services with the advice to seek assistance from staff members like Lauren to ensure a smooth and satisfactory experience.

ANDY · 2 July 2023

★★★★★ 5/5

Trustpilot

Charlie Richardson is a very likeable…

Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.

Maureen · 29 August 2024

★★★★★ 5/5

Trustpilot

William Hasard was as always prompt in…

William Hasard was as always prompt in visit ,friendly and helpful. Good job !

Natalia · 11 February 2026

★★★★★ 5/5

Google

Ben was extremely helpful and insightful throughout the moving process which made it stress free for us. Would highly recommend Beresfords Estate Agents and in particular Ben.

Nicholas · 12 October 2025

★★★★★ 5/5

Trustpilot

Great experience

Great experience. I mostly dealt with Tom and Ella, and they were both extremely helpful and professional throughout the process. Everything went smoothly from start to finish.

Tosin · 16 September 2025

★★★★★ 5/5

Google

Sam Robinson is an amazing lady who helped to remedy a problem in my home, which without her intervention and tenacity would never have got resolved. Sam is truly one in a million and a complete professional, I can't thank her enough! Sam you're the best!! Beresfords you are so lucky to have her.

Tessa · 12 October 2024

★★★★★ 5/5

Google

Thank you so much beresfords. Couldn’t of ask for better service and a big thanks to Jillian amazing service from everyone at berefords

Chay · 12 October 2025

★★★★★ 5/5

Trustpilot

Exemplary Team & Service

I naturally have very high expectations and I have to say that Beresfords consistently exceeded them. Our property, unexpectedly came up for renewal in November and I was incredibly concerned about the prospect of finding a new tenant with it being so close to Christmas. I spoke to Karen and she was absolutely fabulous. She reassured me, took control and skilfully guided us through the process. The entire team is simply superb, from Karen, Lauren M, Christopher, Lauren J, Abby and Leanne. They have a real sense of urgency and empathy, resulting in us securing new tenants in November. Each of them epitomise, efficiency, professionalism and tenacity. They continuously kept us up to speed on progress made and went beyond expectations. They work tirelessly hard to do the best for both tenant and landlord. An absolute joy to work with alongside a great outcome for landlord/tenant!

Denise · 14 February 2023

★★★★★ 5/5

Google

After a difficult time trying to sell the house, Ben's pro-active approach was refreshing. He kept us informed & was always available to help when needed. His local market knowledge & communication skills meant that everyone involved could move forward with confidence and finally resulted in the sale we all hoped for.

Kim · 26 March 2026

★★★★★ 5/5

Google

As a tenant, I cannot fault Beresfords, particularly Kirsty who has been amazing and incredibly helpful from initially viewing the property through to the end of my tenancy. Communication has been faultless, any minor maintenance issues resolved quickly and efficiently and it's just so refreshing dealing with such a genuine and kind person, a real credit to Beresfords. My whole experience has been so positive, I'll forever recommend Beresfords to friends and family.

Emma · 25 August 2023

★★★★★ 5/5

Trustpilot

Given our move to a rental was an…

Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.

Tcash · 15 May 2026

★★★★★ 5/5

Trustpilot

First Class!

I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.

Ella · 13 January 2023

★★★★★ 5/5

Trustpilot

Nice staff working here.

We are with Beresfords for about 4 years now, they helped us finding the flat that we live in at the moment. Shout out to Lauren who helped us during this time, professional and friendly, always prompt with answering to all our questions or enquiries. She made our renewal each year easy.

Cornelia · 8 October 2024

★★★★★ 5/5

Trustpilot

Highly Professional, Thorough, Efficient and Reliable

All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.

Davina · 17 December 2022

★★★★★ 5/5

Trustpilot

Lauren Senior

Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!

Basy · 6 May 2026

★★★★★ 5/5

Google

Gillian and Kirsty have both been really kind and helpful throughout the whole process of trying to find a new rental. Found us the perfect house on the first try and have put my mind at ease with any stresses or worries I’ve had.

Charly · 12 May 2026

★★★★★ 5/5

Trustpilot

Supportive and Helpful

During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!

Kay · 21 June 2024

★★★★★ 5/5

Trustpilot

James Annetts professional and Knowledgeable. My first interaction with James at…

My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!

Mel · 24 July 2024

★★★★★ 5/5

Trustpilot

Paul was simply fantastic.

Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.

Warren · 25 September 2024