Every review we hold for the Dunmow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat team !!
Everyone I have dealt with have been very professional and supportive.
I will Definitely do business with this company again in the future.
Ben · 8 August 2026
Agent replied · 25 September 2026
Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from the whole team.at…
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
D · 14 May 2026
Agent replied · 4 June 2026
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with Beresfords Lettings…
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Mr · 18 July 2024
Agent replied · 23 August 2024
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was extremely helpful and did not…
Rylie was extremely helpful and did not rush us during our viewing. She had taken time to know the house and could answer any questions we had. The whole process from viewing to rental was dealt with professionally.
Steve · 27 November 2024
Agent replied · 23 December 2024
Hi SteveThanks for your feedback and I am pleased that you were impressed with Rylie's approach. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleLauren was very informative and delt with my situation very well
Mason · 12 October 2025
Agent replied · 12 October 2026
Hi Mason
Thank you for taking time out to post your review. I was pleased to read that Lauren was able to assist you effectively during your recent dealings with her. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe didn't purchase via Beresfords in the end, but not through any lack of effort from Ben Gillyon. Absolutely superb from start to finish, and a great example of what an estate agent should be doing (i.e. not leaving Rightmove & buyers do all the work!). Highly recommend Ben to anyone looking for property in the Dunmow & surrounding areas.
Stuart · 29 September 2023
Agent replied · 24 August 2024
Hi Stuart,
Many thanks for the 5 star award for Ben who is based at our office in Great Dunmow. Ben will do all possible to match suitable property to our clients and will appreciate you sharing your experience. We hope your property purchase goes through smoothly but please let us know if circumstances change as we are keen to help in any way we can. Thank you for your recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
Lauraj · 25 March 2024
Agent replied · 12 June 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Lauren · 12 August 2026
Agent replied · 25 September 2026
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Laura · 30 July 2024
Agent replied · 24 October 2024
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe service from Eleanor Scott was…
The service from Eleanor Scott was excellent. She has been impeccably friendly and professional throughout this whole process. However, what I appreciated most was her genuinely shocking speed and attentiveness. With the market as fast as it is at the moment, I've lost out on several properties due to slow lettings agents so this was invaluable to me and saved me so much stress. She could not have done a better job.
David · 13 August 2022
Agent replied · 12 June 2024
Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Taking over Management
Beresfords are taking over the management of the Flat that I rent privately. Abby Johnson has been so helpful every step of the way as things were not straight forward.I cannot thank Abby & her team enough for their support, advice & speed of action in this matter.
Ms · 23 May 2024
Agent replied · 12 June 2024
Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotPoor customer service
I have sold my property and have bought through Beresfords at the end of March and have been constantly battling to get updates with nobody returning my calls. Three weeks have passed and no Sale of Memorandum has been issued for the house we are buying which could now push our completion back into July (who is going to pay for the 12k additional stamp duty). We have informed Beresfords that the sale needs to be completed by the end of June to which they have ignored). Ask for James (Branch Manager) to call twice today but he seems too busy and nobody else knows what is going on with our Sale/Purchase. I thought the monies we pay where for a smooth process.
Charlie · 26 April 2021
Agent replied · 12 June 2024
Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleHave had an excellent experience coupled with professionalism. An update every time there is a development.. and prompt response.. I've had a peaceful mind the whole process.. bigup to the whole Dunmow team for making my process transparent and smooth
Kisaka · 16 March 2026
Agent replied · 16 April 2026
Hi Kisaka
Thanks for posting your recent review. It was great to read your feedback regarding the service you have received from our lettings team in Dunmow during your recent dealings with them. It's great that you found the process ran smoothly for you and that you were kept up to speed with developments throughout. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords have been great!
We had a really easy experience with Beresfords. They were super proactive and accommodating. Gabby has been great with explaining the process to us and getting back to me quickly when I have asked a question. It has made renting less stressful and we have been able to enjoy the process and be excited about it!
Kara · 19 November 2023
Agent replied · 12 June 2024
Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful and friendly :-)
Eleanor was really quick to get back to me and to organise a viewing.All of her communication was clear and concise about the availability of the house and she was able to answer any questions I had about the property.
Jo · 13 September 2024
Agent replied · 24 October 2024
Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotLetting of our apartment by Beresfords
Hi, We've had some great service from Beresfords. The finding of a tenant did take longer than I was hoping but part of that was due to some negative info which Beresfords found on some of the potential tenants who had viewed the apartment. So were hoping that it should be plain sailing going forward. A special shout out to Karen and Hannah for the great communications from them. Thanks again.
Mike · 18 June 2022
Agent replied · 12 June 2024
Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat team working at Beresfords
Great team working at Beresfords, everyone was very helpful and attentive. Special thanks to Jay and Natasha for helping me through the process. I would recommend Beresfords to anyone looking to buy or rent.
Wazim · 3 December 2024
Agent replied · 23 December 2024
Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe recently put our house on the market…
We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.
Eddy · 2 June 2026
Agent replied · 4 June 2026
Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleKirsty was amazing, will definitely recommend
Miguel · 28 October 2025
Agent replied · 27 December 2025
Hi Miguel,
Thank you for your kind words. I know that Kirsty will be particularly grateful, and it's great to hear you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAll of the team are helpful and the…
All of the team are helpful and the process of letting my flat has been very smooth.
Richard · 8 August 2026
Agent replied · 25 September 2026
Hi Richard
Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGillian, Kirsty and Christine have been fantastic with getting us set up and ready to move in. Super friendly and accommodating, couldn't ask for more!
Jordan · 12 June 2026
Agent replied · 12 October 2026
Hi Jordan
Thank you for providing us with your feedback. I am pleased that our lettings team in Dunmow have been friendly and supportive during your rental process and you are now ready to move in. We all appreciate your 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe most Honest and Honarable Man
Tom is most nicest person I have ever met, all the through the process he supported me, and was calm, patient at a point whe my Referencing was coming through I almost gave up, but Tom asked me to not to give up to keep pushing and now I have moved in. Tom is best and will forever be appreciated.
Vivian · 17 May 2023
Agent replied · 12 June 2024
Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAll staff involved where so helpful and…
All staff involved where so helpful and they worked hard to find us a property and would highly recommend
Ricky · 20 July 2026
Agent replied · 25 September 2026
Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad a great experience in my time with…
Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!
Sarah · 3 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.