Every review we hold for the Dunmow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAggressive and Rude - Phoebe Holland
Phoebe Holland has been horrendous during the dealing with our property. Name calling, demanding, harassing us by phone and email. A formal complaint has been raised but no response given in over a week. She has called me a liar for not having received paperwork and continues to make hurtful comments over the phone. Trading Standards are being made aware of this type of bullying sales tactic.Edit - We have replied to your comment below by email and still no response.
Beverley · 5 June 2024
Agent replied · 12 June 2024
Hi Beverley,I have read your recent review and am naturally concerned and disappointed with the comments made within. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Meg · 3 June 2024
Agent replied · 12 June 2024
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
Ammen · 28 May 2026
Agent replied · 4 June 2026
Hi Ammen
Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI can only say positive things about Ben and Beresfords! Our property did not complete, which was outside Beresfords hands, but Ben was always very friendly, communicated with us regularly and willing to help out wherever he could within the whole process. As first time buyers we didn’t know much about the whole process but Ben always took the time to explain things to us which my partner & I are extremely grateful for! Highly recommend!
Holly · 25 July 2024
Agent replied · 24 August 2024
Hi Holly,
Thank you for taking the time to post your 5 star review for Ben and the team at our office in Great Dunmow. The guys are dedicated to providing the best possible customer care, guiding and supporting from the first point of contact. It is pleasing to hear you were particularly impressed with Ben, whom I am sure will be very grateful to you for sharing your experience. I am sorry to hear we could not progress your purchase through to exchange, for reasons which were outside of our control. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe recently bought our new home through Beresfords, Steve, David and Ben were always available when we needed them, quick to respond, and proactive in chasing things up to keep the purchase moving. …
Paula · 16 December 2025
Agent replied · 14 January 2026
Hi Paula,
Thank you for taking the time to leave such a great review, it is much appreciated. I am pleased that your experience with our sales team in Great Dunmow was … More
★★★★★ 5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Gillian · 4 May 2026
Agent replied · 4 June 2026
Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Mr · 18 April 2024
Agent replied · 12 June 2024
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Ms · 5 March 2024
Agent replied · 12 June 2024
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe brought our house through David at Beresfords. David went above and beyond for us! Regrettably we were selling our house through a different estate agent and the chain nearly broke down due to our agent's incompetence and disinterest in helping us complete. The person at the top of the chain said they would pull out if exchange was not done by a certain date. Because our buyer wasn't ready to exchange on that date I asked our agent to speak to the rest of the chain and see if everyone was willing to change to a date that we could all do as opposed to the chain collapsing after waiting so long, but our agent refused to and basically said that is it!
I rung David in a panic and asked him if he could make the relevant phone calls to the rest of the chain try and get everyone to agree on a exchange date and see if that would be enough for the person not to pull out. David was an absolute super star and made all the phone calls and got everyone to agree on the date, and thankfully everything went through. If it wasn't for David and the rest of the team at Beresfords as they were also really lovely given us updates we would have lost out on the house we had fallen in love with. Thank you so much!
Lucy · 26 February 2024
Agent replied · 24 August 2024
Hi Lucy,
Many thanks for the great review for the team at our Dunmow office and in particular David, our Branch Manager. David and the team are all focused on providing the best possible customer care and will do everything within their power to ensure a transaction goes through to exchange and completion. You will have been in very safe hands as the guys will guide and support throughout the journey, keeping all parties regularly updated. Thank you for the 5 star award and kind comments, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleIn April 2023. We’d been with Purple Bricks for nearly 4 months and no interest in our house at all. We then switched to Beresfords in Dunmow and Ben sold our house within a week. Months later and absolutely nothing to do with Beresfords our house sale fell through. We were gutted as we’d also found a house we loved (also with Beresfords) and risked losing it. Incredibly Ben swung into action again and sold our house for a second time to the first people through the door! Even better still we were able to keep the house we’d found too!! We completed in Jan 2024 and love our new house. I cannot recommend Ben and Beresfords highly enough!!!
Andy · 26 February 2024
Agent replied · 24 August 2024
Hi Andy,
Many thanks for the 5 star review and positive comments for the team at our office in Great Dunmow. The team will devise a marketing strategy specific to your requirements, in order to generate maximum interest and achieve the best possible asking price. I am pleased you were impressed with the service provided and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotEleanor was amazing!
Eleanor was amazing throughout the whole process. Made it so easy for us. Highly recommend. Asset to Berefords. Thank you so much.
Stelios · 22 February 2026
Agent replied · 25 February 2026
Hi Stelios
Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris and the team has been super…
Chris and the team has been super helpful from the start, with 4 week turnaround from enquiry to a tenant moving in.
Elliot · 21 February 2026
Agent replied · 25 February 2026
Hi Elliot
Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotWilliam was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
Anita · 22 December 2025
Agent replied · 25 December 2025
Hi Anita,
Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotStaff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
Lisa · 22 December 2025
★★★★★ 5/5
GoogleThank you to Kirsty and Gilli in Dunmow who yet again have been extremely helpful in letting my property.
Felicity · 16 March 2026
Agent replied · 16 April 2026
Hi Felicity
Thank you for posting your recent review. I know that both Gilli and Kirsty will be extremely grateful for your kind words regarding the rental of your property. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotNice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
Bobby · 14 May 2026
Agent replied · 4 June 2026
Hi Bobby
Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
H&A · 23 January 2024
Agent replied · 12 June 2024
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Totka · 14 January 2024
Agent replied · 12 June 2024
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
John · 8 August 2026
Agent replied · 25 September 2026
Hi John
Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service
My wife and I had a lovely viewing with Riley, who was friendly and was honest in answering all the questions we had. We didn't feel we had to hurry and leave - both Riley and the tenant made us feel welcome and it was one of the easiest viewings I have had in recent memory. Riley is a lovely person and we both enjoyed our viewing with her - credit to her and Beresfords! :)
Gift · 11 March 2024
Agent replied · 12 June 2024
Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGeraldine was fantastic
Geraldine was fantastic. Great attitude and very professional
Bujar · 15 May 2026
Agent replied · 4 June 2026
Hi Bujar
Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI recently used Beresford Letting…
I recently used Beresford Letting Agency and couldn't be happier. Their team was professional, efficient, and truly dedicated to meeting my needs. Their exceptional customer service, transparency, and attention to detail made the entire process stress-free. Everything was clearly explained from the start of my journey. Beresford Letting Agency exceeded my expectations and made putting my property on rental a seamless experience. Highly recommended!Kris Murrells ⭐️⭐️⭐️⭐️⭐️James Annetts ⭐️⭐️⭐️⭐️⭐️Abby Johnson ⭐️⭐️⭐️⭐️⭐️
Sunil · 12 June 2024
Agent replied · 23 August 2024
Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExceptional Experience with James Annetts of Beresfords Group
My recent interaction with James Annetts, Letting Consultant of Beresfords Group during my property application process in Chelsford was nothing short of exceptional. James exhibited a remarkable level of professionalism, expertise and dedication to ensuring a seamless and stress-free application. His clear and transperant communication, prompt responses to inquiries, and expert guidance has been invaluable during the process so far. In summary, James Annetts has exemplified the highest standard of service at Beresfords group, making the entire rental experience not only efficient but also enjoyable. I wholeheartedly recommend their services, especially those provided by James, to anyone seeking a top-tier letting agency experience.
Ikenna · 3 November 2023
Agent replied · 12 June 2024
Hi Ikenna,We really appreciate your feedback. So pleased that you were impressed with the services offered throughout your transaction, especially from James. It's great that you would recommend us to others. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThanks Ben for all your help and support much appreciated. Your service was excellent, professional and you went the extra mile. You are such an asset to Beresfords thanks a million for everything you did and would recommend Beresfords and you to my family and friends thanks kind regards Tracey please also pass on my thanks to Steven and David who were both helpful too.
Angeline · 24 August 2024
Agent replied · 23 October 2024
Many thanks Angeline for the great review and recommendation for the team at our Dunmow office and in particular Ben, your main point of contact. Ben is focused on providing the best possible customer care, guiding and supporting throughout the journey. He will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
