Trusted Agent profile · Dunfermline, Scotland
Verified
★★★★★
225 reviews across 3 platforms
11 New Row, Dunfermline, Scotland, KY12 7EA
Part of Your Move Steve Hardaker, see every office.
Your Move's office in Dunfermline, Scotland, at 11 New Row, is rated 4.8 out of 5 across 225 reviews on three platforms, including 217 Google reviews rated 4.9.
Every review we hold for the Dunfermline office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from all at the Dunfermline branch. Suzanne was our point of contact and she was efficient, incredibly knowledgeable and went above and beyond to help us. We sold our property and bought another through the company and I was very impressed with the ease and communication throughout. Our house sold very quickly and I believe the excellent marketing package helped this. Will happily recommend Your Move Dunfermline for buyers and sellers.
5/5
GooglePaul was extremely helpful and very prompt at replying and sorting any queries that I had during my move. I’d been looking for a property for several months before enquiring with YourMove and their process in comparison to other agents was quick, efficient and seamless. I’d highly recommend Paul and YourMove to anyone looking to rent.PositiveResponsiveness, Quality, Professionalism
Hi Ryan, thanks for your review - Paul
5/5
GoogleI’d like to say a big thank you to Your-Move Dunfermline for their help and assistance in selling my father’s house recently. From start to finish Suzanne controlled the process extremely well, keeping us informed at all stages and achieved a quick sale for us. We also had support from Eilidh and overall I can say that I was extremely impressed by all at the Dunfermline branch and would definitely recommend.
Thanks you so much John, we really appreciate this. Suzanne and Eilidh
5/5
GoogleVicky and the team were absolutely amazing - most stress free and smooth moving process we’ve ever had! Would definitely recommend if you are looking to move. Would 100% use again :)
Thank you so much for this! We loved helping you and so glad you're so happy and settled in your new home - Vicky
5/5
GoogleService was excellent. Had no issues with either Landlord or the agency.
Thank you for your Review Theron! Kind regards Mathew Veale
5/5
GoogleI recently sold my house through Your Move and had a great experience, super helpful support at all times from Suzanne. Thank you for all your help!
Aww thanks so much Willie, really appreciate your feedback. Thanks Suzanne
5/5
GoogleAs a first time seller, Suzanne and the team were informative and made the process stress free. I was extremely impressed with continuous contact on progress and the quick sale.
Thanks so much for that Ashley xx
5/5
GooglePut my property on the market at the beginning of February and sold on19/2 this was a perfect sale no chain thanks to Dunfermline team Jane ,Vicky ,jade Very welcoming at all times Vicky was very patient with me and all my questions A credit to the company that’s an awesome team
Hi Ann, thank you so much for your review. It was a pleasure working with you! - Jade
5/5
GoogleI recently sold my house with Your Move, i would like to thank Suzanne for all her help during the process, she was brilliant from start to finish. The rest of the team were always so helpful and friendly if i couldn't reach Suzanne herself. My only advice to others is source your own solicitors as my experience with Your Conveyancer left a lot to be desired, terrible at best. Otherwise a fantastic team that i would recommend all day. Thanks very much.PositiveResponsiveness, Professionalism
5/5
GoogleMathew was a tremendous help with my rental property. He is an extremely meticulous professional and always ready to go the extra mile to assist. Thank you very much for all your help Mathew.
Thank you for your review. We always aim to do the very best for all our clients! Mathew Veale, Lettings Manager
5/5
GoogleMe and my family went to Scotland for only three days. We went to Your Move at Dunfermline and thanks to the lovely and very efficient Letting Manager all the letting process was made simple and fast. Thank you Mathew Veale MARLA for helping us out as much as you did throughout all the letting process which will allow us to change England for Scotland.
5/5
GoogleThe whole process of renting has been great from start to finish. Lockdown made the moving process a bit daunting but Paul was very helpful with any questions I had, he was always available. I'd recommend anyone looking to rent to contact the team.PositiveResponsiveness, Professionalism
Thanks for your 5 star review, hope you settle into your new home well! - Paul
1/5
GoogleWe try to buy properties had a really bad experience in 1 year 3 times First we had viewing of the property asked for home report been told will come via email nothing happened we had viewing of the property still no home report even after viewing the property it’s been 11 months no home report 2. Asked for view the property but no response 1 day then phoned back again no response then phoned back again said by staff sorry property sold but property was still on market? 3. Nith street we had viewing made up at 1pm there was no one at the property to show we were knocking door 🚪 nothing happened then we phoned your move to ask what’s going on She checked and said sorry property sold out So if is property sold then your responsibility to phone the clients to cancel the viewings rather than ignoring so what kind of customer service is that ? Are you running a estate agent’s or running a corner shop, ohh sorry products are sold out???
Good afternoon, I am the manager of the Dunfermline branch and am really sorry that you feel that you have had a bad experience as we pride ourselves in good customer service. If you would like to give me a call then we can discuss your feedback. Jane ( Branch Manager)
5/5
GoogleExcellent service at Your Move Dunfermline from both Victoria and Suzanne, would highly recommend! We had an initial visit and consultation from Victoria, who took us through our valuation and expected sale price (which ended up being exactly what we sold for), as well as conveyancing and home report recommendations. Suzanne then managed our appointments and offers, keeping us up to date and offering advice as we went through the process. Overall a very professional and friendly service, thank you again!
Thanks so so much for this, we are all delighted x
5/5
GoogleCan't rate Mathew highly enough! He has been professional,friendly, understanding to our needs and efficient when getting us sorted with a house to rent. Because of the time of year and we have pets, it was getting difficult and stressful finding accommodation in Edinburgh, so we decided to try Dunfermline, and we are happy we made the decision to do so! Not only was Mathew, supportive to our circumstances but he was on the ball for helping to get everything in place within the time frame we had. We are now fully situated in our new rental and enjoying making it into our new home. Thank- you Mathew, for all your help!😁
Thank you so much for your review
5/5
GoogleOutstanding customer service from Your Move Dunfermline. From the very first phone call enquiring about putting our house up for sale. Their appraisal & valuation of our property by Victoria, was higher than we were expecting and we had received from other local agents. The office staff then professionally handled the marketing and quick sale of our house well above the valuation. With Susanne and Jane keeping us fully informed of the progress of our sale. Unfortunately our sale fell through due to a break in the chain. They immediately relaunched their sales effort and found a new buyer the following weekend. Again achieving a sale price above their valuation. Thanks to their efforts and professional approach to the service they provided we are now settled in our new home.
Thanks you so much Philip for your review. Suzanne
5/5
GooglePaul made the housing side of our relocation from essex to Scotland the easiest part of our move with quick responses and patience of a Saint with the 1000 questions we asked will absolutely be returning when we're ready to buyPositiveResponsiveness, Quality, Professionalism, Value
Thanks for your very kind words Tyler, It was a pleasure to help you both. Hope you don't miss the 30 degree summers too much! - Paul
5/5
GoogleWould like to thank Suzanne in the Dunfermline Branch for all her help and assistance re my recent property sale. Suzanne kept me regularly updated which was really appreciated. Excellent service.
Thanks so much Alec
5/5
GoogleYour move Dunfermline definitely the go to place. Found us fantastic home at a very competitive prices. Scott of yourmove really goes the extra mile for customers. I was 90 minutes late to get to agency to collect the keys. Called Scott several times on my journey. He assured me not to worry. Scott asked me to call him when 15 minutes from the property. He met me at the property showed me around, showed me all the keys to use and spent time to show me how the central heating works. I really can't praise Scott highly enough for his can do customer care approach. Your move Dunfermline is definitely the go to place. Frank McLaren
5/5
GoogleWe have been clients with Your Move New Row Dunfermline for the last two years and can honestly say they are totally professional & accommodating. Nothing is too much trouble for them & they’ll do their upmost to get us the best deals whether it’s mortgages, or clients for our letting portfolio. Big shout out to Jade who has been very helpful in answering in queries we’ve had pointing us in the right direction when it comes to purchasing in best areas for let’s. Highly recommend
5/5
GoogleVery happy with the service received from the Dunfermline branch of Your Move. I find all members of staff very polite and with a cheery disposition, which immediately puts you at ease. I dealt with Jade, who was very friendly, yet professional and knowledgable. Jade arranged an appointment for remortgage advice and also followed up with a reminder, which was a nice touch and well needed. Also a follow up call to ensure that I was satisfied with the service. Although I am not selling at the minute, I would most definitely use Dunfermline’s Your Move Branch to handle my future needs.
1/5
GoogleWe try to buy properties had a really bad experience in 1 year 3 times First we had viewing of the property asked for home report been told will come via email nothing happened we had viewing of the property still no home report even after viewing the property it’s been 11 months no home report 2. Asked for view the property but no response 1 day then phoned back again no response then phoned back again said by staff sorry property sold but property was still on market? 3. Nith street we had viewing made up at 1pm there was no one at the property to show we were knocking door 🚪 nothing happened then we phoned your move to ask what’s going on She checked and said sorry property sold out So if is property sold then your responsibility to phone the clients to cancel the viewings rather than ignoring so what kind of customer service is that ? Are you running a estate agent’s or running a corner shop, ohh sorry products are sold out???
Good afternoon, I am the manager of the Dunfermline branch and am really sorry that you feel that you have had a bad experience as we pride ourselves in good customer service. If you would like to give me a call then we can discuss your feedback. Jane ( Branch Manager)
5/5
GoogleGreat service from your move from first phone call for valuation straight through full process. Big thanks to Suzanne for handling my sale and keeping me updated every week.
Thanks so much for your feedback Kevin
5/5
GoogleSuzanne and the Your Move Team were great from start to finish, they had the property on the market in a few days and viewers lined up quickly. They were very professional and compassionate whilst dealing with us as elderly non experienced sellers. Thank you very much Margaret & Peter
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
